Barbie is the BEST! For more than 15yrs I have placed every specialty order with her at Discount Mugs. She is detailed, patient, responsive and takes pride it her product! I will 4ever order with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
Yritys on vastannut
Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
Yritys on vastannut
Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing customer service a for last minute order
I was attempting to place a logo on a product online but wasn't quite sure how it would look. I called the 888 number on the DM website and did not wait long at all for Josephine to kindly great me. She was extremely efficient in gating my information and within minutes she sent me a proof via email. She thoroughly explained the process and I was able to place the order directly with her. She even informed me of a discount she applied to my order. Josephine was excellent, I'll be ordering again in the future.
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! Josephine embodies our commitment to excellent customer service, and we're glad she could assist you efficiently and make your ordering process seamless. Your kind words inspire us to continue delivering top-notch service. We look forward to serving you again in the future!
Josephine Mararagan was a joy to work…
Josephine Mararagan was a joy to work with. Promotion and raise for them pls :)
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear that! Josephine is truly an asset to our team, and we’ll make sure your kind words are shared with her. Thank you for the wonderful feedback!
Thank you
Thank you! Super helpful with questions and help with order!
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear that! Your satisfaction is our top priority, and we’re always here to help. Thank you for choosing us!
Thank you James Garcia!
Customer service over the phone (James Garcia) was very helpful with making the necessary changes for our order to be correct. Thank you for all your help!
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! It’s fantastic to hear that James Garcia provided excellent customer service and was able to assist you with the changes needed for your order. Ensuring your satisfaction is always our top priority. Thank you for choosing us, and we’re here to help whenever you need it!
Awesome experience every time!
Henry was so knowledgeable and professional! He was great!
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! We're thrilled to hear that Henry provided you with such knowledgeable and professional service. We take pride in our team, and it's wonderful to know that he made your experience a great one. Thank you for sharing your feedback—we're always here to assist you!
A very easy experience
Our salesperson Josephine was very helpful as always. It is sometimes time consuming to do all of this ourselves and she facilitates the process and makes it a snap.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, truly appreciate your kind words and feedback! Josephine is a valued member of our team, and we’re thrilled to hear she was able to make the process seamless for you. Ensuring your experience is easy and efficient is always our priority. Thank you for choosing us, and we look forward to assisting you again soon!
Josephine M. = GOAT
There were a couple hiccups, from the item being out of stock to our agency being unable to use the link they were forwarded. Throughout it all, Josephine M. was a tremendous help. Super responsive and understanding and made sure that all of our needs were satisfied. She was terrific.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, truly appreciate your patience and understanding as you navigated those hiccups. We’re thrilled to hear how Josephine turned things around with her responsiveness and dedication to ensuring your needs were met. Providing excellent service, even in challenging situations, is what we strive for, and we’re so glad Josephine exceeded your expectations. Thank you for sharing your feedback—it means the world to us! If there’s anything else we can assist with, we’re here for you.
Josephine was prompt and quick to help…
Josephine was prompt and quick to help me where I couldn't figure out how to make my logo look finished. she went through several color and appearance iterations to help me make my final decision.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are so pleased to hear about your exceptional experience with Josephine! Her dedication to ensuring your logo looked perfect and her patience in exploring various color and appearance options truly reflects our commitment to helping our customers bring their vision to life. We’ll be sure to share your kind words with her—it will mean so much! Thank you for sharing your feedback, and we’re always here to assist with your future projects.
Patrick Tubig Rules
Patrick Tubig made my ordering experience so easy – he's an amazing human being and I greatly appreciate his attention to detail.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear about your wonderful experience with Patrick! He truly embodies the values we strive for—exceptional service, attention to detail, and genuine care for our customers. We’ll make sure to share your kind words with him; it will mean so much. Thank you for sharing your feedback, and we’re here anytime you need assistance!
The live chat was fast and friendly.
The live chat was fast and friendly.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with our live chat! Providing fast and friendly service is a top priority for us, and your kind feedback truly motivates our team to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to let us know—we’re always here to help!
I reached out to several companies for…
I reached out to several companies for quotes but found that the pricing was excessive relative to the quality of the pens offered. Additionally, the estimated turnaround time exceeded our requirements.
However, I was thoroughly impressed with the customer service experience. It was exceptionally seamless. I had the opportunity to work with Lanie Cuesta, who was a joy to collaborate with. This was by far the most straightforward and efficient customer service interaction I have encountered in the past decade. She truly facilitated our decision-making process.
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear about your exceptional experience! It’s an honor to know that we stood out in both quality and service, meeting your expectations where others could not. We’re especially thrilled to hear such glowing feedback about Lanie Cuesta—she exemplifies the dedication and professionalism we aim for in every interaction. Thank you for sharing your experience and for trusting us with your needs. We look forward to serving you again in the future!
Great communication
Great communication, fast and easy purchase process. Artwork was created within minutes and approved.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! Ensuring clear communication and a seamless purchase process is what we strive for, and we’re delighted that the artwork creation and approval were quick and efficient for you. Thank you for your feedback and for choosing us—we look forward to assisting you again in the future!
Sales rep very responsive and helpful
Sales rep very responsive and helpful. Made the ordering process very easy and timely
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, greatly appreciate your kind words! Our goal is to provide exceptional service and make every step of the ordering process as smooth and efficient as possible. It’s wonderful to hear that our sales representative was responsive and helpful in meeting your needs. Thank you for trusting us with your order, and we look forward to serving you again!
Great customer service -- quick
Great customer service -- quick, clear, and helpful. As always. This is why I use this site.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear such wonderful feedback! Providing quick, clear, and helpful service is always our goal, and it’s an honor to be your go-to choice. Thank you for your continued trust and support!
Great customer service
Quick, good quality, and efficient service. Lanie is great.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear your kind words! Quick, good quality, and efficient service are what we strive for, and we’re glad Lanie made your experience exceptional. Thank you!
Great customer service representative.
I called with a question about adjusting the delivery date and Josephine walked me through the whole process. Even asked about checking our school's tax exempt status. She was very helpful and professional.
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear that Josephine provided you with such helpful and professional service! We're glad she could assist with the delivery adjustment and tax-exempt status. Thank you for sharing your positive experience with us!
Fantastic Customer Service
Lanie Cuesta was amazing! Very fast and very helpful! She had a suggestion for my logo and it made all the difference in the world. She was able to get my image edited, uploaded, tax exemption applied, and a coupon code entered VERY quickly and efficiently. Well done! Fantastic customer service!
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear that Lanie provided you with such exceptional service! We're so glad her expertise and quick thinking made a difference with your logo and order. Thank you for sharing your experience—your feedback truly means the world to us!
Barbie was very good to work with.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear that Barbie provided you with a great experience! Thank you for your feedback—it’s always wonderful to know when our team members make a positive impact.
Jemmely... a jem of customer service
Jemmely walked me through the selection of a product and went over pricing and advised me on size and placement of the design. We spoke on the phone and by email. She was always helpful and checked on the status of my order from start to finish. 2 of my mugs came broken and she has already made it right. I tried purchasing these local and was not helped and all so I was weary of using an online source but I have had a super positive experience. Will highly recommend. These are a door prize for our Christmas party at work and I am already getting positive feedback on them and people are excited to receive them.
Thank you.
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Jemmely and the exceptional support she provided. It’s wonderful to know she was able to assist you with product selection, design placement, and order updates every step of the way. We're sorry to hear about the two broken mugs but are glad Jemmely could quickly resolve it for you.
We’re honored that you chose us despite initial reservations about ordering online, especially after a less-than-ideal local experience. Your feedback about the excitement for the mugs as door prizes at your Christmas party means a lot to us!
Thank you for your kind words and recommendation. We look forward to serving you again and being part of many more memorable events!
Wow!
Wow! Been a while since I received customer service this grand. Josephine was not only super helpful, but she spoke clearly and coherently. I will be doing business with Discount Mugs more in the future!
11. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear this! Thank you for sharing such wonderful feedback. We’re delighted that Josephine provided you with exceptional service, and we look forward to serving you again in the future!
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