It's a great membership if you're planning to visit any of the cities included in the programme. Free coffee every day makes you feel at home. The customer service team (Cindi) is lovely, responding... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
463 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Cancellation was unnecessarily difficult
I signed up in 2024 and later decided to cancel my membership. Unfortunately, I was unable to access my account because it was linked to an old email address that I no longer have access to.
Over the course of several emails, I provided my current email address, my full name, screenshots of the recurring monthly charge, my payment card details and previous Dis-Loyalty emails. Despite this, customer support initially said they could not locate any account.
To their credit, the support team responded very quickly throughout, with nine emails exchanged over the course of around five working hours.
It was only after the issue was escalated to a supervisor that they were finally able to identify my membership.
I appreciate that the supervisor took the time to investigate properly, but the overall cancellation process was far more complicated than it should have been. If a company is taking recurring payments, there should be a more straightforward way to identify and cancel an account when a customer has changed email address or had their bank card replaced.
I hope the process is improved for future customers.
28. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Tom, thank you for taking the time to share your feedback.
We're sorry to hear that your cancellation experience wasn't as smooth as we would have liked, and we completely understand how frustrating this must have been.
We really appreciate your kind words about our support team's responsiveness and are glad that the issue was eventually resolved with the help of our supervisor. We’ll be reviewing the process to identify ways we can make it clearer and more efficient, and your feedback on improving the experience for Members is incredibly valuable.
Thank you again for your patience and for sharing your thoughts with us. We truly appreciate your feedback and the opportunity to continue improving.
I cancelled my membership #148-513-5172…
I cancelled my membership #148-513-5172 and have asked for a confirmation of the cancellation. I have not received one yet. This is my third request!
27. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi James, many thanks for taking the time to share your feedback.
We're sorry to hear that you haven't yet received confirmation of your cancellation after having reached out multiple times.
Our Membership Services team aims to respond to all enquiries within 24 hours. We'll look into this with the team and will be in touch with you directly to confirm the status of your cancellation.
Thank you for your patience.
J'ai réalisé que l'abonnement allait se…
J'ai réalisé que l'abonnement allait se renouveler automatiquement en Novembre et j'ai toujours l'impression de me faire avoir dans ce cas.
27. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Olivia, thanks for sharing your feedback.
We're sorry to hear that the automatic renewal left you feeling frustrated. Auto-renewal is designed to ensure you can continue enjoying your member perks without interruption and to keep any bookings with arrival dates after your renewal date active.
If you'd prefer not to renew, you can schedule your membership to cancel at the end of the period using the cancellation option in the app or on the website, or by emailing us at hello@dis-loyalty.com.
Thank you for choosing us, and we hope we'll have the opportunity to make things right.
Great first experience
Our first stay was great. Friendly service, nice rooms, and the free coffee a day is a great perk. The booking process was super easy.
I was a little disappointed when I mentioned it was our honeymoon on the reservation and it was never acknowledged. We weren’t expecting anything, but at least having the front mention it would have been nice.
5. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thanks for taking the time to share your experience.
We're delighted to hear that you enjoyed your first stay, from the friendly service to the complimentary daily coffee (our favourite perk, too!) and the easy booking process. It's great to know those little touches helped make your stay even more enjoyable.
We're also sorry that your honeymoon wasn't acknowledged during your visit. While we're glad you had such a positive stay overall, we completely understand how a simple congratulations from the team would have made the occasion feel even more special.
Congratulations on your marriage, and thank you for choosing to celebrate with us. We hope to welcome you back again soon for plenty more adventures (and coffees!) to enjoy :)
Satisfied
Everything was as advertised. The staff was excellent.
Very pleasant and accommodating
18. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, many thanks for sharing your experience.
We're delighted to hear that you enjoyed your stay and that the hotel's team made you feel so well looked after. Even better that you got to enjoy it all with a sweet Dis-loyalty discount ;)
We can't wait to welcome you back for another stay soon. With over 120 hotels in the collective, there's always somewhere new waiting to be discovered!
Vastaus yritykseltä Dis-loyalty
Hi Richard, thank you for your kind feedback.
We're delighted to hear that our Membership Services team was prompt and helpful. We're here to help 7 days a week if you ever need any assistance with your membership :)
Thanks for being part of the Dis-loyalty community!
Total waste of money
Total waste of money. We joined to get discounts on a particular hotel brand, and 6 weeks before our planned trip there was no availability whatsoever. Despite this, rooms were available for the same hotels elsewhere. Customer service didn't want to know. Save your money and avoid.
26. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Tony, thanks for your review.
We're sorry to hear that the hotel you were hoping to book wasn't available through your Dis-loyalty membership. As we work exclusively with flexible rates to offer our Members maximum flexibility, there may occasionally be times when a hotel is only offering prepaid rates, particularly during busy periods. Unfortunately, in these cases, the property won't be available to book through Dis-loyalty.
We hope you're able to find an alternative hotel within the Dis-loyalty collective in your chosen destination, although we completely understand this can be disappointing. We really appreciate you taking the time to share your feedback.
Vastaus yritykseltä Dis-loyalty
Hi Abdelqawi, thanks for your review.
All Dis-loyalty memberships are a 12-month commitment once the 14-day cooling-off period has passed. We aim to be as transparent as possible about this, and it's highlighted at several stages throughout the sign-up process. We understand that this commitment may not suit everyone. However, it enables us to offer ongoing member benefits, including a free barista-made drink every day and exclusive member rates throughout the year.
Thank you again for sharing your feedback!
Die Angebote sind keine Angebote.
Die Angebote sind keine Angebote.
Auf Booking gibt es quasi den selben Preis.
Ganz ohne teure Clubmitgliedschaft.
Ärgere mich, dass ich darauf hereingefallen bin.
3. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Dirk, thank you for sharing your feedback.
We’re sorry to hear you feel the membership hasn’t delivered the value you expected. We understand how important it is to feel confident you’re getting a great rate.
While you may occasionally find lower prices, these are often limited-time offers that require prepayment and come with stricter cancellation terms. With Dis-loyalty, Members receive up to 50% off the Flexible Rate, plus 10% off return stays, giving you more flexibility and encouraging you to discover new places. In addition, your perks also include a daily free barista drink and 10% off food and drinks.
We hope this clarifies your concerns and our team is available 7 days a week should you wish to discuss further.
Membership question
I had a very pleasant experience with the Dis-Loyalty team. i I had an inquiry about my membership status. The team has been very helpful and tiredly investigate the issue until it was resolved.
23. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Holy, thank you for your kind feedback.
We're delighted to hear that you had such a positive experience with our Membership Services team. It's great to know they were able to investigate your membership query thoroughly and get it solved.
Thank you for being part of the Dis-loyalty community, and if you ever need any further assistance, we're here to help :)
Amazing people and great architecture
Amazing people and great architecture. Cool concept and prime location.
2. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Nick, thank you for your feedback.
We're delighted to hear that you're enjoying the team, design, and locations of our hotels. With more than 100 hotels across 50+ destinations, there's always a new place to discover within the Dis-loyalty collection.
And of course, exploring is even better with your exclusive discounts and a free barista-made drink every day along the way ;)
We look forward to welcoming you back very soon!
This is a This is not a sales technique, this is a scam!scam
This is a scam. The lady at the front desk at the Hoxton Hotel in Berlin gave me a code for a one month free subscription and apparently when I used it, I received a one year commitment subscription and now I can't cancel it and have to pay 15 euros every month until July 2027. This is not a sales technique, this is a scam!
24. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Majd, thank you for your feedback.
We’re sorry to hear the information provided wasn’t as clear as it should have been. We’re always looking for ways to improve the experience for our Members, and we truly appreciate you taking the time to share your thoughts.
Our Membership Services team will be in touch shortly to discuss further your experience.
Mario did not understand what I was…
Mario did not understand what I was asking. He was not helpful. He did not name any reasonable alternatives.
23. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Travis, thanks for your review.
We're sorry to hear that we weren't able to assist you straight away, but we're glad that our team was able to resolve your enquiry in the end.
We appreciate your patience and understanding.
The app support is excellent
The app support is excellent. I had a very positive experience with Cindi - a very professional and helpful person.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Mahmoud, thank you so much for your review.
We're delighted to hear you had such a positive experience with our Membership Services team. We'll be sure to pass your kind feedback on to Cindi, she'll be thrilled to know she made such a great impression!
We truly appreciate your support. If you ever need any assistance with your Dis-loyalty membership, our team is here to help 7 days a week :)
I had cancelled my membership but they…
I had cancelled my membership but they pretended like I hadn’t. Had to spend quite a bit of time on the phone with them to get it cleared up. That said, I saved a little bit on my room in Edinburgh for 3 nights, but the joining fee negated much of the savings. Unless you plan on traveling all year long to a sparse list of too-expensive hotels, it’s really not worth the price.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Heidi, many thanks for sharing your feedback.
We're sorry to hear that you didn't feel the membership delivered the value you were expecting. While many of our members save an average of £290 on a hotel stay or around £270 a year by enjoying a barista-made drink once a week—more than twice the annual membership fee—we appreciate that the value depends on how often you use the benefits, and we understand that the membership may not suit everyone's travel habits.
We're pleased we were ultimately able to resolve the cancellation issue, and we appreciate you taking the time to share your experience. Your feedback helps us continue to improve both our service and our member experience :)
An absolute nightmare/scam of a loyalty…
An absolute nightmare/scam of a loyalty programme.
Dis-loyalty is presented as something designed for customer convenience, but my experience felt more like being trapped in a membership I no longer wanted. Customers should have the basic right to cancel a service they do not use or no longer wish to pay for. Instead, the cancellation process appears deliberately difficult and frustrating.
A loyalty programme should make customers feel valued—not powerless. Refusing to provide a simple, transparent way to cancel destroys trust and leaves an extremely bad impression of the company behind it.
Think very carefully before signing up. Joining may be easy, but leaving is another story.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Mike, thank you for your feedback.
We're sorry to hear that your experience left you feeling this way, as that's certainly not what we want for our members. We aim to be as transparent as possible about our membership T&Cs, including the 12-month minimum commitment, which is highlighted at several points during the sign-up process. We understand that this may not suit everyone, but this allows us to offer benefits such as a free daily barista-made drink and exclusive Member rates throughout the year.
We appreciate you sharing your experience, and your feedback has been passed on to the relevant team as we continue to review and improve the Member experience.
Charging continues after cancellation
Sorry to have to post a negative BUT Dis-loyalty senior management need to look into how a routine and timely request to cancel membership was 'not processed correctly' and how I continue to be charged. It was time consuming to sort this out and frustrating. Leaving systemic issues like this to be faced by front line agents is not acceptable. I would like a senior person to contact me to explain how this can happen.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Roger, many thanks for taking the time to share your experience.
We're very sorry to hear about the issues you encountered with your membership cancellation. This is not the standard of service we strive to provide, and we understand how frustrating this must have been.
We're reviewing our internal processes to help ensure this doesn't happen again and to improve the experience for all our Members. We're pleased that your case was resolved promptly once it was brought to our attention.
We take feedback like yours seriously, as it helps us identify opportunities to improve. Thank you again for bringing this matter to our attention and our sincere apologies for any inconveniences caused.
fast communication !
fast communication !! Glad Cindi helped us setting everything she’s the best
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Selma, thank you so much for your kind review.
We're delighted to hear that you had such a positive experience with our Membership Services team and that Cindi was able to get everything set up for you. We'll be sure to share your kind words with her, they'll absolutely make her day :)
Thanks for being part of the Dis-loyalty community!
Disappointing experience in London…
Disappointing experience in London ..room not in line with what was shown at booking
1. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Karan, thank you for your review.
We're sorry to hear that your room wasn't in line with what you were expecting from your booking. We want every stay to be a great experience, so we're sorry this wasn't the case for you, and we'd be happy to discuss your experience further. Please feel free to get in touch with us at hello@dis-loyalty.com.
Thank you again for your feedback.
The drinks a great
The drinks a great, the workers cares about customers without disturbing them, and the places are good.
The only thing can be improved is how to give the dis-loyalty to the waiter more efficiently.
2. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Abel, thank you for taking the time to share your feedback.
We're so pleased to hear you're enjoying your free daily drink (it's one of our favourite perks too!) and that you appreciated the attentive service. It's wonderful to know you've had such a positive experience at the Dis-loyalty venues. With more than 250 venues to choose from, there's plenty more to discover!
We also really appreciate your suggestion about making the redemption process even easier. Feedback like yours is incredibly valuable, and we'll be sure to share it with the team as we continue improving the experience for all our Members.
We look forward to welcoming you back again soon :)
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