It's a great membership if you're planning to visit any of the cities included in the programme. Free coffee every day makes you feel at home. The customer service team (Cindi) is lovely, responding... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
463 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super fast feedback
Super fast feedback. My query was dealt with and sorted so quickly.
2. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Aisling, thank you so much for your review.
We're delighted to hear that our Membership Services team was able to resolve your query so quickly. Providing fast and efficient support is always a priority for us at Dis-loyalty.
If you ever need anything else, we're always happy to help. Thanks for being part of the Dis-loyalty community :)
I purchased a membership card yesterday…
I purchased a membership card yesterday to book a hotel in Florence.
My bank account was debited, but it is impossible to process to book a stay !
I would prefer to cancel my member card and book directly through the hotel website ...
1. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Sophie, thank you for taking the time to share your experience.
We're sorry to hear you've had trouble completing your booking after purchasing your Dis-loyalty membership. That certainly isn't the experience we want for our Members. Please contact our support team with the email address linked to your membership so we can investigate the issue and discuss the options available to you.
We appreciate your patience!
Vastaus yritykseltä Dis-loyalty
Hi Sophie, thank you so much for sharing your experience.
We're delighted to hear you've been enjoying your Dis-loyalty membership and making the most of all the perks it has to offer.
We're so pleased to have you as part of the Dis-loyalty community, and we can't wait to see where your next adventure takes you. Happy travels!
Their sign up flow is misleading - beware
Their sign up flow is misleading. I work in user experience design, and I never would have knowingly signed up for an annual membership, so make sure you understand what you are signing up for. I asked for it to be cancelled, having never done anything with the membership, and they refused. I'd go as far as to say this is maliciously designed - if their offer was good enough, they wouldn't need to trap you in a membership. Stay away.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Jo, thank you for taking the time to share your feedback. We're sorry to hear that your experience with us didn't meet your expectations.
Our goal is to make our membership sign-up process and subscription terms as clear as possible, and the membership purchase is highlighted at several stages during the reservation process. We genuinely appreciate you sharing your perspective, and we'll be sure to pass your comments on to the relevant team as we continue to improve the experience.
We understand your disappointment regarding your cancellation request. While we review each request on a case-by-case basis, we're not always able to make exceptions where the savings received have significantly exceeded the annual membership fee.
Thank you again for taking the time to share your feedback.
Dis-loyalty membership is a no-brainer
Dis-loyalty has been a no-brainer for the 3 years I've been a member. From the excellent hotel options in most cities at a great discount, to the flexible cancellation and rescheduling policies. Plus the free coffee and restaurant discounts are a nice perk as well.
Lucy at Dis-loyalty in particular has been a great help to me recently when I my partner had a medical emergency and we needed to cancel a stay last minute. Her kind and considerate customer service is greatly appreciated and is indicative of the customer service you can expect with them overall
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Dpramz, thank you so much for taking the time to share your experience and for being a Member for the past three years!
We're thrilled to hear you've been getting so much value from your Dis-loyaltt membership, from our discounted hotel stays with full flexibility to the coffee and restaurant perks.
We're especially grateful for your kind words about Lucy. We're so sorry to hear about your partner's medical emergency, and we hope they're doing better now. It's wonderful to know that Lucy was able to support you with kindness during such a difficult time, and we'll be sure to pass your lovely feedback on to her :)
We really appreciate having you and look forward to seeing where your membership takes you next!
Laeticia was really useful
Laeticia was really useful, thank you!
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi AD, thank you so much for your review.
We're so pleased to hear that Laeticia was able to help and provide you with a great experience. There's nothing quite like the human touch!
If you ever need a hand in the future, our Membership Services team is here for you seven days a week and always happy to help :)
Very helpful and swift in assisting
Very helpful and swift in assisting. Cindi, you are the best.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Faiza, thank you so much for your kind words.
We're so pleased to hear you had such a positive experience with the Membership Services team. We'll be sure to pass your lovely feedback on to Cindi, she'll be delighted to hear it!
We really appreciate your support and look forward to speaking with you again soon :)
I love dis-loyalty
I love dis-loyalty, for all their services
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Marie, thank you for your lovely feedback.
We’re delighted to hear you’re enjoying your Dis-Loyalty membership and making the most of the perks. It truly means a lot to us!
With over 120 hotels and 250 restaurants to discover in the collective, we’re excited to see where you’ll go next ;)
Thank you to Cindi for assisting with…
Thank you to Cindi for assisting with amending my reservation at the Hoxton Rome. Great service and why I love Disloyalty membership!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Denise, many thanks for sharing your feedback.
We’re delighted to hear that Cindi was able to assist with your upcoming booking at The Hoxton, Rome. There’s nothing quite like a smooth experience with a helpful human touch, especially when you can enjoy your Dis-Loyalty discount at the same time!
Happy savings, and we look forward to speaking with you soon :)
Lucy was amazing
Lucy was amazing - super speedy response to get my membership reactivated. Thanks Lucy!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Belinda, thanks for taking the time to share your experience.
We’re really pleased to hear that Lucy from our Membership Services team was able to help get you back up and running with Dis-Loyalty.
We can’t wait to see where you’ll go next as you shake off the routine and discover new places!
Talking to a human matters!
Lucy was so kind and quick to find the room i had canceled so i could rebook :)
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Sarah, thank you so much for your lovely feedback.
We’re delighted to hear Lucy was able to help you quickly and smoothly. There’s nothing quite like a helpful human touch when you need it most! We really appreciate you taking the time to share this; your kind words mean a lot to the team :)
If you ever need anything else, we’re always here to help!
I had my experience with Vlad and he's… VERY NICE!
I had my experience with Vlad and he's been a very kind person to me. My review is super positive!!!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Francesca, thank you so much for your feedback.
We’re delighted to hear that Vlad was so kind and made your experience with Dis-loyalty such a positive one and we’ll be sure to share your lovely words with him, this will make his day!
If you ever need anything, we’re always ready to help :)
Very good support
I joined the loyalty program to make a few hotel bookings in Munich. After completing the bookings, I cancelled the membership—not because I was dissatisfied, but because I did not want it to renew automatically.
Unfortunately, this seems to have caused some confusion in the system, and my entire membership was cancelled. However, Laeticia from Customer Support responded to my email within just 10 minutes and quickly reactivated everything.
While the situation was initially somehow frustrating, the support experience was excellent and resolved the issue very efficiently.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Milan, thank you so much for taking the time to share your experience.
We’re really sorry for the initial confusion around your membership cancellation, but we’re delighted to hear that Laeticia was able to step in so quickly and get everything back up and running for you. We’ll be sure to pass your kind words on to her.
We really appreciate your feedback and will make sure this is looked into as we continue to improve the Member experience.
Happy savings :)
Great Customer Service
Lucy was great to deal with and helped with my issue and concerns professionally and in a timely manner. She was great throughout the process.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey JW, thanks so much for sharing your feedback.
We’re really pleased to hear Lucy was able to assist and we’ll be sure to pass your kind words on to Lucy. It means the world to us!
We really appreciate you sharing this, and if you ever need anything in the future, we’re here to help 7 days a week :)
Great customer service
Great customer service, awesome hotels and deals
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Ben, thanks so much for your feedback.
We’re really pleased to hear you had a great experience with our Membership Services team and you are enjoying our hotels with the deals available through your Dis-loyalty membership :)
With over 120 hotels across the collective, there’s always something new to discover!
Excellent hotel in london
2. kesäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Stephen, thanks for taking the time to share your experience.
We’re really pleased to hear you enjoyed your stay at one of our London hotels and made the most of your Dis-loyalty discount ;)
With over 120 hotels across the collective, there’s plenty more to explore and we are looking forward to welcoming you again soon!
it's a nice program, but
it's a nice program, though later I stated noticing that hotels value / price is not as good as initially
3. kesäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi IK, thank you for taking the time to share your feedback.
We're delighted to hear that you've enjoyed the Dis-loyalty programme, and we appreciate you sharing your thoughts on the hotel pricing. Hotel prices vary depending on seasonality and availability, but we're always working to provide exclusive savings to our Members wherever possible. Now, with our Summer Sale running until 17 June, members can enjoy 35% off at 100+ hotels.
Thank you again for your feedback, as it helps us continue to improve, and we hope you'll continue to enjoy the benefits of your membership :)
Very efficient value for money…
Very efficient value for money membership . Great deals & resolutions
10. toukokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, many thanks for your kind words.
We're delighted to hear that you're finding your Dis-loyalty membership both great value for money and easy to use. It's wonderful to know you're enjoying the exclusive deals available across our growing collection of hotels and restaurants!
Thank you for being a Member, and happy savings :)
Vastaus yritykseltä Dis-loyalty
Hey Dana, thank you for the feedback.
We're thrilled to hear you're getting great value from your Dis-loyalty membership and making the most of your exclusive member discounts across our 200+ venues.
Don't forget that your membership also unlocks savings on hotel stays. With our Summer Sale running until 17 June, you can enjoy up to 35% off at more than 100 hotels. ☀️
We look forward to welcoming you again soon :)
They resolved my issue promptly and I…
They resolved my issue promptly and I could not be more satisfied with the service I was provided. Thank you very much, especially to Mario and Cindi
2. kesäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Jack, thanks for taking the time to share your experience.
We're delighted to hear that our Membership Services team was able to assist you and resolve your issue quickly. We'll be sure to pass along your kind words to the team, especially Mario and Cindi.
We're here for you 7 days a week and always happy to help :)
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