It's a great membership if you're planning to visit any of the cities included in the programme. Free coffee every day makes you feel at home. The customer service team (Cindi) is lovely, responding... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
463 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have stayed at this hotel many times…
I have stayed at this hotel many times to my satisfaction. Appeared as if it was going out of business.
17. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for sharing your feedback.
We’re truly sorry about your recent stay and we understand how concerning and disappointing this must have been, particularly as a loyal customer.
We appreciate you bringing your concerns to our attention. If you would be willing to share more details about your recent stay, the hotel team would be grateful for the opportunity to learn more and better understand your experience.
We hope to welcome you back to one of our 120+ Dis-loyalty hotels soon and have the opportunity to create a memorable stay for you.
Straight forward- thank you
Straight forward. The only thing - if you have a child with you you need to just reserve for the adults and then notify the team that you need the additional bed for the child as dis-loyalty cannot manage the child discount component and simply says there is no availability - that said, the team respond quickly and once you know the trick - all is well.
1. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Anna, many thanks for sharing your feedback.
We’re pleased to hear that everything worked out smoothly in the end and that our Membership Services team was able to assist you quickly.
The availability and room occupancy shown on Dis-loyalty reflects the availability in the hotel’s system, but we really appreciate you sharing this helpful feedback, and we’ll certainly keep it in mind as we continue working to make the booking experience as seamless as possible.
We hope to welcome you back for another Dis-loyalty stay soon! ;)
Gaps
Gaps, missing, the right hand doesn’t know what the left is doing. When I booked my hotel, I was pushed to join. I haven’t seen, had or been offered anything at the hotel I stayed at that was connected with the offer to join.
13. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Asavari, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t match what you were expecting when you joined Dis-loyalty. Your feedback is incredibly valuable, as it highlights the importance of clear communication between Dis-loyalty and our hotels, so our Members can make the most of their Membership. We’ll be sure to share your comments with the relevant teams.
If you have any questions or would like some tips on how to make the most of your Membership, our Membership Services team is available 7 days a week at hello@dis-loyalty.com and is always happy to help :)
We hope to see you make the most of your Dis-loyalty Membership!
Good prices and easy reservation.
Good prices, would love to have more options for caffes and hotels in Jeddah, Riyadh and Istanbul.
14. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Deema, many thanks for your review.
We’re delighted to hear that you’re enjoying your Dis-loyalty discount and finding your Membership easy to use. :)
We’re always looking for ways to grow the Dis-loyalty community and bring more exciting places to our Members, so we’ll be sure to pass your feedback on to the team. With over 75 venues across the Middle East already, we hope there’s plenty to keep you exploring for now ;)
Thanks for being part of Dis-loyalty, and happy exploring!
Vastaus yritykseltä Dis-loyalty
Hi, many thanks for taking the time to share your review.
We’re sorry to hear that you feel this way. Dis-loyalty Memberships are a 12-month commitment once the 14-day cooling-off period has passed. We aim to be as transparent as possible about this, and the commitment is highlighted at several stages throughout the sign-up process. We understand this may not suit everyone, however it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive member rates across our hotels and venues.
We really appreciate you sharing your feedback, as it helps us continue to improve how we communicate the Membership and its benefits.
Rubbish deal
Rubbish deal , the price of dis loyalty was out weighed by the cost of breakfast.
13. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi AAWarner, thanks for taking the time to share your feedback.
We’re sorry to hear that you didn’t feel the Dis-loyalty discount offered good value for your stay. We offer room-only rates to give our Members the flexibility to choose whether or not to have breakfast. If you do choose to add breakfast, it can be added separately at the same price as the hotel’s standard breakfast rate.
We really appreciate you sharing your feedback as we continue to look for ways to improve the booking experience, and we hope you’ll have plenty of opportunities to make the most of your Dis-loyalty benefits on future stays.
Thanks for the service
28. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Emem, many thanks for your kind words.
We’re delighted to hear that you had a great experience with our Membership Services team. They’re available 7 days a week, so please don’t hesitate to reach out if you ever need any assistance in the future :)
We really appreciate you taking the time to share your feedback, and we hope to welcome you back for another great Dis-loyalty experience soon — whether it’s at one of our 120+ hotels or 250+ venues!
Booking process and customers service
7. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Yusufu, many thanks for your review.
We’re delighted to hear that you had a great experience with our Membership Services team and that you’re finding your Membership easy to use.
We really appreciate you sharing your experience with us, and we hope to welcome you soon with a sweet Dis-loyalty discount ;)
Very bad experience
Very bad experience
I will never renew with this app
Due to subscription and cancellation issue
That should be flexible
30. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Rahma, many thanks for your review.
We’re sorry to hear that you feel this way. Dis-loyalty Memberships are a 12-month commitment, and we aim to be as transparent as possible about this, with the commitment highlighted at several stages throughout the sign-up process.
We understand that a 12-month commitment may not suit everyone. However, it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive Member rates across our hotels and venues.
Thanks again for taking the time to share your experience with us.
Great Customer Service
I really appreciated Customer Services's stepping in to help me with the issues I was exeriencing with my renewal. They went above and beyond!
3. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Happy client from Canada, many thanks for taking the time to share your feedback.
We’re delighted to hear that our Customer Services team was able to step in and help resolve the issues you were experiencing with your renewal. It’s wonderful to hear that they went above and beyond to support you and we’ll be sure to share your kind words with the team.
We really appreciate your continued support :)
Vastaus yritykseltä Dis-loyalty
Hey Sarah, thank you for taking the time to share your feedback.
We’re delighted to hear that your issue was resolved quickly and that Cindi was able to provide such great support and we’ll be sure to pass your kind words on to her and the team. There’s nothing quite like a little human help :)
Thanks for sticking with us!
read the whole email before responding
I told them the problem in the first email but they responded as if they didn't read the email.
2. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Matt, thank you for your feedback.
We’re sorry to hear that you felt your initial email wasn’t properly read. We completely understand how frustrating that can be, and we’ll be sure to share your feedback with the team, as clear, attentive and personalised communication is really important to us.
We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to make things right and provide you with a better experience in the future.
Vastaus yritykseltä Dis-loyalty
Hi Chris, many thanks for sharing your feedback.
We're delighted to hear that you had such a positive experience with our Membership Services team. We always aim to be quick, helpful, and make sure our Members feel well supported.
Thanks for being part of the Dis-loyalty collective, and we hope to continue making your experience a great one :)
Vastaus yritykseltä Dis-loyalty
Hey, thank you for your review.
We're delighted to hear that you found our Membership Services team so helpful. Providing quick, clear, and thoughtful support is something we truly value.
Thanks for being with us and we're always happy to assist whenever you need us :)
Difficulty with booking process.
1. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Helene, thanks for taking the time to share your feedback.
We're sorry to hear that you experienced difficulties during the booking process and we understand how important it is for the experience to be smooth.
We’d love the opportunity to help and make sure you are making the most of your membership. Please feel free to reach out to our team at any time at hello@dis-loyalty.com, and we'll be happy to assist.
Great people
Great people, ambiance and dining quality. That’s why we keep coming back.
Keep it up!!
Thank you.
R Stewart
7. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi R Stewart, many thanks for sharing your lovely feedback!
We're delighted to hear that you keep coming back and that our team, atmosphere, and dining experience continue to make each visit special. It means so much to know we've become one of your go-to places—especially when you get to enjoy it all with a little Dis-loyalty discount ;)
We know it's hard to resist a favourite spot, but whenever you're ready for a change of scenery, there are over 120 hotels and 250 venues across the Dis-loyalty collective waiting to be discovered.
We look forward to welcoming you back, wherever your next adventure takes you!
This company appears to operate in a…
This company appears to operate in a non- transparent manner, where customers are required to pay for a membership rather than a hotel room, while disputes are handled in a dismissive and inconsistent way. I reserve all rights to pursue further action and advise others to exercise caution when engaging with this company. Do not trust!
30. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Nans, thank you for your review.
We're sorry to hear that your experience has left you feeling this way. Transparency is very important to us, and we work hard to ensure it's clear that Dis-loyalty is a paid membership programme, offering exclusive rates and perks across our collective of hotels and venues.
We're also sorry that you feel your concerns were not handled as you expected. We take all feedback seriously and are committed to providing every Member with fair and helpful support.
Feedback like yours helps us continue to improve, and we appreciate you taking the time to let us know how we can do better.
Never communicated terms at physical…
Never communicated terms at physical point of sale, impossible to cancel, what a scheme!
29. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Mohamed, thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We strive to be transparent about our membership, including how it works and our cancellation policy, and we're sorry if this wasn't clearly communicated at the point of purchase.
We take feedback like yours seriously, and we will be in touch to discuss your experience further. We appreciate you bringing this to our attention.
Great programme
Great programme, wonderful hotels, but just not the selection in Australia to warrant the membership.
Great program if you live in Europe or near the cities to take advantage of all the fantastic benefits.
28. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi MS, thanks so much for taking the time to share your feedback!
We're delighted to hear that you've been enjoying the Dis-loyalty programme and the wonderful hotels included.
We're always growing and currently have four hotels in Australia, with many more across the Asia-Pacific region. We appreciate your feedback and are always looking for opportunities to expand our collective, so we hope you'll see even more destinations to enjoy in the future.
Thanks for being part of Dis-loyalty, and we hope to welcome you back on another adventure soon :)
Whilst I appreciate that Dis-loyalty…
Whilst I appreciate that Dis-loyalty has an international accomodation properties profile they now also have affiliate hotels in Australia. Guidance was sought on paying the membership joining fee in aud via the Dis-loyalty website as this option was not apparent (with only four currencies offered). Whilst the email response to my enquiry advised this was not available and to select one of these four options I was disappointed that further clarification on reason / best alternative currency to select / guidance on joining possibly via app was not provided. I have therefore sought additional information and await response.
28. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi LMH, many thanks for your reivew.
We're delighted to hear that you're interested in joining Dis-loyalty, and we really appreciate you reaching out with your questions. We're sorry that the information provided didn't fully address your concerns or give you the clarity you were looking for.
At the moment, we support four currencies, aligned with the regions where the majority of our hotels are located. We completely understand that being able to pay in your local currency would make the joining experience even smoother, and we'll be sure to share your feedback with the team as we continue to improve our Member experience.
Thanks again for your feedback and for your interest in joining the Dis-loyalty community :)
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.