It's a great membership if you're planning to visit any of the cities included in the programme. Free coffee every day makes you feel at home. The customer service team (Cindi) is lovely, responding... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
463 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had an issue with my membership and…
I had an issue with my membership and contacted the company! I received a response very quickly! I had the pleasure of dealing with Lucy! She was very helpful and supportive! She offered several options and explained each one so I could decide on the right course of action to deal with my issue! I always got a quick response to my emails and reply from her! The issue is resolved thanks to her! Great job Lucy!
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey CDL, many thanks for sharing your feedback.
We’re thrilled to hear that Lucy was able to provide the quick and helpful support you needed. The Membership Services team is available 7 days a week and is always happy to help whenever you need a hand.
Thank you for sticking with us, and we hope you continue to enjoy your Dis-loyalty membership :)
Amazing service in Dubai
Amazing service in Dubai, have been a member for few years now. Great subscription service. Had an awesome customer service from Cindi during the renewal process this year as well.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi George, thank you for sharing your experience.
We’re delighted to hear you’ve been enjoying your Dis-loyalty membership over the years and had such a positive experience with Cindi during your renewal. We’ll be sure to pass your lovely feedback on to her!
Here’s to many more great stays, perks and experiences in Dubai and beyond. Psst… with your membership, you can discover more than 50 destinations, so there’s plenty more to explore ;)
Great customer service from Caesar
Great customer service from Caesar. Fast, clear and reassuring throughout. We’ve thoroughly enjoyed every stay with the group, and every interaction with their staff has always been a pleasure.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Kieran, thank you so much for your wonderful feedback.
We’re delighted to hear that Caesar provided such fast, clear and reassuring service. It means the world to us!
It’s fantastic to know you’ve thoroughly enjoyed your Dis-loyalty stays with us, and that our teams have made every interaction a memorable one.
We truly appreciate your continued support and look forward to welcoming you back soon at one of our 120+ hotels and 250+ venues!
Paying for Loyalty? Nope
I don’t know about you, but paying to be a “loyal” customer just doesn’t cut it with me. Companies need to earn my loyalty with service and quality. It’s like paying for salt & pepper at a restaurant. Nope
25. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Bunko, many thanks for sharing your feedback.
Dis-loyalty isn’t your standard rewards programme. There are no points to collect, no hoops to jump through and no waiting around for rewards, just instant savings on hotels, food and drinks from the moment you sign up.
Members get 20% off their first stay at any of our hotels, 10% off repeat stays and 50% off stays at newly opened hotels — discounts you won’t find anywhere else. Plus, you’ll get 10% off food and drinks, a free barista-made drink every day, and access to exclusive promotions and partnerships.
We completely appreciate that Dis-loyalty won’t be for everyone, but our Members save an average of £290 on a single booking. So, if you’re someone who loves a great deal, we think there’s plenty to love ;)
New disloyal member
New disloyal member You need a simple phone number to call for a few questions
29. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Jon, thanks for your review and welcome to Dis-loyalty!
We completely understand that sometimes it’s much easier to speak to someone directly, and we’re sorry if you’ve found it difficult to get the answers you need.
Our Membership Services team is available 7 days a week at hello@dis-loyalty.com, and we aim to respond within 24 hours. You can also reach us via Live Chat on our website, where our team will be happy to help with any questions.
We’d also recommend downloading the app for an easier experience, checking out our FAQs, and signing up to our Newsletter so you’re always the first to hear about what’s happening :)
Mario was very helpful
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey James, thank you so much for your kind feedback.
We’re delighted to hear that Mario was so helpful, and we’ll be sure to pass your lovely comments on to him.
If you ever need any help in the future, our Membership Services team is available 7 days a week via email and Live Chat. We’re always happy to help :)
Good experience but it is not suitable…
Good experience but it is not suitable for me
26. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Omneya, thanks so much for taking the time to share your thoughts.
We’re glad to hear you had a good experience, even if Dis-loyalty isn’t quite the right fit for you. We’d love to understand a little more about what didn’t work for you, if you’re happy to share it, your feedback is really valuable to us.
We really appreciate you giving Dis-loyalty a try, and we hope to welcome you back again in the future :)
A great app
A great app. Allows free coffee all over the place. I regularly book the Hoxton through this app. Great design, lovely brand. Cindi in customer support gave me a cracking renewal deal and was very fast with responses.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Max, thanks so much for the fantastic review.
We’re thrilled to hear you’re enjoying your Dis-loyalty membership, especially the free barista-made coffees (one of our favourite perks too!), and that The Hoxton has become a regular go-to for your stays.
We’ll be sure to pass your lovely feedback on to Cindi. We’re delighted she was able to help with your renewal and provide such a quick and helpful response.
We really appreciate your continued support and hope you enjoy many more stays, coffees and brilliant Dis-loyalty perks!
I had a great customer experience with…
I had a great customer experience with Cindi, thank you!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Christine, thank you so much for your kind words!
We’re delighted to hear that you had such a great experience with Cindi from our Membership Services team and we’ll be sure to pass on your lovely feedback to her!
The team is available 7 days a week and always happy to help with any questions or enquiries.
Thank you for sticking with us :)
Nice hotels - but Disloyalty "deals" are slightly misleading
The Hotels are mostly lovely - and the staff are awesome - let's get that out the way! But as with most "too good to be true" loyalty plans, there are some certain "quirks" to Disloyalty which will affect your own perceived value. The discounts are on the higher standard refundable rates - the only problem being that these prices can mostly easily be equaled or often beaten by other major hotel site prices (especially when using easily availably discount codes for them) this means even at 20% discount rates these are not the bargains you may hope for. If you live near enough to make use of the free coffee/food discounts then you can at least level off some of the membership cost. But the claims that individuals are saving thousands is slightly massaging the reality. Basically like most things, proceed with caution and triple check prices elsewhere before you commit. Everyone's experience with this will be different.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Steve, thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve enjoyed your stays and found our teams to be awesome!
Our Dis-loyalty rates are based on flexible rates, giving our Members greater peace of mind and flexibility should their plans change unexpectedly. While you may find lower rates elsewhere, these often require prepayment and can’t be cancelled or modified.
We completely understand that this may not suit everyone’s travel plans, but Dis-loyalty is about so much more! Nowhere else will give you up to 50% off stays, plus a free daily barista-made drink and other perks across our hotels and restaurants. And, on average, our Members save £290 on a single booking ;)
We really appreciate your honest feedback and hope you’ll continue to enjoy the hotels and the Dis-loyalty perks!
Overwhelmed how amazing lucy was today
Overwhelmed how amazing lucy was today! she really helped me with an issue i was having.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Melissa, thank you so much for the feedback.
It’s wonderful to hear that Lucy was able to help resolve your issue and make a difference today. We’ll be sure to pass your kind words on to her :)
Thanks for being part of the Dis-loyalty community!
Customer services were excellent
Customer services were excellent, hopefully you'd be lucky to get Lucy , she was most helpful
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Tariq, thank you so much for your lovely feedback.
We’re delighted to hear that you received excellent customer service and that Lucy was able to be so helpful. We’ll be sure to pass your kind words on to her!
Thanks for being with us :)
Poor communication …
I initially signed up because I wanted to stay in the “Mama shelter” Bethnal Green road. I liked staying there, very convenient. They suddenly decided to close that hotel without an email to say they were doing so. Poor communication, not very happy as I have wasted my money
5. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Leigh, many thanks for taking the time to share your experience.
We’re also sad to see that Mama Shelter London has closed, and we completely understand the disappointment and inconvenience this may have caused.
Our Dis-loyalty app and website are always kept up to date with the latest hotel information, so we’d recommend checking these for the most accurate and current options. In the meantime, we have a wonderful hotel just nearby, The Hoxton, Shoreditch, which we hope you’ll have the chance to discover.
We hope you’ll continue to explore everything Dis-loyalty has to offer and that your membership will prove to be well worth it!
Thank you for miss sable for help and…
Thank you for miss isable for help and support and solve my problem.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Hala, thank you for sharing your feedback.
We’re delighted to hear that Isabel was able to help and resolve your issue. We’ll be sure to pass your kind words on to her!
If you ever need any further assistance, please don’t hesitate to get back in touch. Our Membership Services team is available 7 days a week and will be more than happy to support :)
So generous with the discounts!
4. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Donita, many thanks for sharing your experience.
We’re delighted to hear that you’re enjoying the discounts and perks that your Dis-loyalty membership has to offer.
We hope you’ll continue exploring new places across our 120+ hotels and discovering new flavours at the 250+ venues included in the Dis-loyalty collective!
Vastaus yritykseltä Dis-loyalty
Hey Kelly, thank you for sharing your feedback.
We’re delighted to hear that our Membership Services team was quick to respond and provided such great support. We’ll be sure to share your kind words with the team :)
Our Membership Services team is available 7 days a week, so please don’t hesitate to get in touch if you ever need any further assistance. We’ll be more than happy to help!
Super expérience
Super expérience. Personnel à l'écoute. Beaucoup de confort. Toujours à l'écoute
18. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Dis-loyalist, many thanks for sharing your feedback.
We’re over the moon to hear that you enjoyed your experience with us and appreciated the attentive service :)
We hope to welcome you back soon and that you’ll continue discovering more of the 120+ hotels included in your Dis-loyalty membership!
Lucy goes above and beyond!
I love my disloyalty membership and find their customer care so helpful anytime I need to email them.
I appreciated how Lucy was attentive and responded quickly to every email. She went above and beyond for me even on a Sunday.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Jacqui, thank you so much for your wonderful feedback.
We’re absolutely delighted to hear how much you’re enjoying your Dis-loyalty membership and that our Membership Services team has been so helpful whenever you’ve needed us :)
It’s especially lovely to hear that Lucy went above and beyond for you, responding quickly and supporting you even on a Sunday. She’ll be thrilled to hear your kind words!
We hope to continue making your Dis-loyalty experience a great one!
Amazing!
Amazing overall experience! Easy to book, 30% discount saved me a lot of money and their customer service is top-notch.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Mark, thank you so much for your amazing feedback.
We’re delighted to hear that you’ve had such a great experience, from the easy booking process to the fantastic savings you’re already makin :)
It’s also wonderful to know that you received top-notch customer service from our Membership Services team. There’s nothing quite like the human touch ;)
We really appreciate your kind words and hope you continue to enjoy all the perks, experiences and savings that come with being a Dis-loyalty Member!
Misleading subscription and terrible…
Misleading subscription and terrible customer service. I signed up to what I thought was a rolling monthly plan, however the sign-up system on their website is very deceptive and you're actually signing up to a 12-month contract. Customer service refuse to cancel and refund me, or resolve the issue in any way.
I am leaving this review to help anyone else experiencing the same issue.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Kitty, thank you for yaking the time to share your feedback.
We’re sorry to hear that your experience has left you feeling this way. Transparency is very important to us, and we work hard to make it clear that Dis-loyalty is a 12-month membership commitment, whether you choose to pay monthly or upfront.
We understand that this may not suit everyone, but it allows us to offer our Members ongoing benefits throughout the year, including a free barista-made drink every day and exclusive member rates.
We genuinely appreciate you sharing your perspective. Feedback like yours helps us identify where we can make the membership experience clearer and better for everyone.
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