Lucy and Caesar were so incredibly helpful! I needed to amend the dates of my trip a few times because my plans kept changing, they were so quick to respond and liaise with the hotel it made my life s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
462 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Dis-loyalty
Hey, thank you so much for sharing your experience.
We’re so happy to hear you love The Hoxton and enjoyed the beautiful rooms and friendly service. And of course, it’s always even better with a sweet Dis-loyalty discount, right? ;)
We know it’ll be hard to beat The Hoxton, but there are 10 other brands in the Dis-loyalty collective waiting to be discovered — from city getaways to jaw-dropping resorts. The only question is, where will your membership take you next? :)
Our overnight stay was great as usual
Our overnight stay was great as usual. This is our 5th time staying at mama shelter Rennes. My only criticism would be that when we used the dis loyalty codes for food/drinks the servers didn’t know much about it and would always need to ask their manager to help them. Great service anyways.
11. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey, thank you so much for sharing your experience and for choosing Mama Shelter Rennes once again!
We’re so happy to hear that you had another great stay and that the service was as friendly as ever.
We really appreciate you flagging the experience with the Dis-loyalty codes. We completely understand that this isn’t ideal, and we’ll be sure to pass your feedback on so we can make the process smoother and more seamless for you next time.
Thanks again for your continued support, and we can’t wait to welcome you back for stay number six! ;)
They didn’t have the reservation so we…
They didn’t have the reservation so we ended up waiting til 4pm to check in. Also the room wasn’t the one we booked. Shame as this was the first experience of Disloyalty
6. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Sam, thank you for taking the time to share your feedback.
We’re really sorry to hear that your first Dis-loyalty experience didn’t go as smoothly as it should have. We completely understand your disappointment, especially as this was your first stay with Dis-loyalty, and this is certainly not the experience we want for our Members
We’ve been in touch with you to gather a few more details so we can better understand what went wrong and, most importantly, make sure we learn from your experience and improve our service.
We really hope we can turn things around and give you the Dis-loyalty experience you deserve in the future.
Vastaus yritykseltä Dis-loyalty
Hi Pieter, thank you for taking the time to share your feedback.
We’re really sorry to hear that the air conditioning was noisy during the night and disrupted your stay. As the hotel team is best placed to look into and resolve issues like this during your stay, we’d always recommend flagging it with them as soon as possible so they can assist.
We’re sorry this impacted your Dis-loyalty experience and we hope to welcome you back for a better stay next time.
Vastaus yritykseltä Dis-loyalty
Hey Michel, thank you so much for your feedback.
We’re delighted to hear you’re enjoying discovering great hotels at discounted rates with your Dis-loyalty membership.
There are so many places waiting to be explored, so we hope you continue to make the most of your membership and discover plenty of new favourites along the way!
easy to use...
4. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Theodore, thank you so much for your review.
We’re delighted to hear that you’re enjoying your Dis-loyalty membership and finding it easy to use and redeem your benefits. For an even smoother experience, we recommend downloading the app, available on both Android and iOS :)
Thanks for being part of Dis-loyalty!
pas à la hauteur du prix d’adhésion …
Lors de la réservation d’une chambre d’hôtel cet été, la proposition de devenir adhérent m’a été faite pour bénéficier de 30% de remise. J’ai donc adhéré car la remise couvrait les frais. Mais au moment de valider la réservation, via dis-loyalty, la remise ne m’a pas été autorisée car je réserverais une chambre pour le lendemain alors que le délai (non préciser clairement nul part) est de 3 jours mini pour bénéficier des remises… Ce n’est pas ce que j’appelle un programme de fidélité (surtout payant). Les services Accor, Bonvoy, AF sont de bien meilleure qualité et sans adhésion…
4. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
HI L. Pilvin, many thanks for taking the time to share your feedback.
All Dis-loyalty bookings must be made at least 4 days in advance. We’re sorry if this wasn’t clear when you signed up, as we always aim to be as transparent as possible about our booking terms and conditions.
We really appreciate you sharing your experience with us, as your feedback helps us continue to improve the experience for all our Members :)
Dont really give you the best rate
Dont really give you the best rate. Booking.com cheaper..... incentivise you to join initally by offering a good rate, then they will direct debit your card every year. Beware.
7. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Nicola, many thanks for sharing your feedback.
At Dis-loyalty, we work exclusively with flexible rates to give our Members greater peace of mind and flexibility if their plans change unexpectedly. While you may find cheaper rates elsewhere, these are often fully prepaid, non-cancellable and non-amendable. Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.
Regarding auto-renewal, this is designed to ensure your membership and benefits continue without interruption, and any bookings remain active. If you’d prefer not to renew, you can easily schedule your membership to cancel at the end of your current period through the app or website, or by contacting us at hello@dis-loyalty.com.
We really appreciate your feedback, as it helps us understand where we can improve and continue to make Dis-loyalty better for our Members.
customer service representative - Lucy
customer service representative - Lucy was very helpful, kind and cooperating.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Sobhy, thank you so much for your kind words.
We’re delighted to hear that Lucy from the Membership Services team was helpful and kind. We’ll be sure to share your lovely feedback with her :)
Thanks again for taking the time to share your experience. We hope you continue to enjoy your Dis-loyalty membership and all its perks!
Wonderful Cindi
I renewed my Disloyaty membership but I had to change my default payment method. I contacted the Support Services and Cindi explained how to do this. She could not have been more helpful and I was able to make the necessary changes.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Paul, many thanks for your review.
We’re delighted to hear that you’ve renewed your Dis-loyalty membership and that Cindi from our Membership Services team was able to assist you with updating your payment method and make the process a little easier.
We hope you continue to enjoy all the perks and benefits that your membership has to offer, and we look forward to welcoming you back soon at one of our 120+ hotels and 250+ venues :)
Membership Services team
Lucy from the membership Services team was very helpful and really quick to answer my query!
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Amelia, thanks for taking the time to share your experience.
We’re delighted to hear that Lucy from our Membership Services team was able to assist you quickly and provide the support you needed. We’ll be sure to share your lovely feedback with Lucy!
Don’t hesitate to get back in touch whenever you need a hand. We’re always happy to help :)
Our first stay and look forward to the next
Our first stay at the Olympia and all aspects of our stay ticked the boxes - reception, our room, restaurant staff, bar staff, housekeeping. Looking forward to a return stay next time in Sydney. We loved our stay at The Olympia.
1. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Amanda, thank you so much for taking the time to share your review.
We’re delighted to hear that your first stay at 25hours The Olympia ticked all the boxes, and that every team helped make your experience a fantastic one. And, of course, everything’s always a little better with a Dis-loyalty discount ;)
We really appreciate your support and hope to welcome you back for many more stays, coffees and brilliant Dis-loyalty perks. We’ll see you next time!
I booked a room
I booked a room, and was charged $300 for a yearly subscription.
I emailed directly after making the booking and am yet to hear back.. there seems to be nil customer service.
6. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Ian, thanks for taking the time to share your experience.
We’re sorry to hear that our response wasn’t as quick as you had expected. We’re glad to see that your enquiry has now been addressed, and we hope everything is resolved to your satisfaction.
Please don’t hesitate to get back in touch if there’s anything else we can help you with.
Thanks again for your patience and understanding.
Prices inflated and discount levels out.
Prices seems inflated compared to other booking sites. Eg. Cheapest of 8 London hotels after discount has same price as same on hotels.com - even though the ‘first time 20% discount’ has been used.
4. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Dorte, thanks for sharing your feedback.
At Dis-loyalty, we work exclusively with flexible rates to give our Members as much flexibility as possible should their plans change unexpectedly. You will find cheaper rates available elsewhere, but these are often fully prepaid, non-cancellable and non-amendable — and we don’t want to tie our Members down!
Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.
If you’d like to discuss a specific rate or booking, our Membership Services team will be more than happy to help at hello@dis-loyalty.com.
Apathy is not hospitality
(Day time) Front desk staff was apathetic. No smile, no warmth, no humanity. After a 6 hour overnight drive, it was like a splash of cold water.
I requested a different room because I didn't like my room's location or layout (felt claustrophobic). After 20 minutes I was put in the exact same room on a different floor. That felt distinctly perjorative. The fact that after the change, the staff didn't ask if I felt better or checked in, affirmed that.
(And mind you, I understand if there are no other rooms available. But at least say... "I have the same room, just on a different floor.")
This might seem a little too finicky, but I LOVE hospitality. And I LOVE taking care of people. I have had amazing experiences at the 21c which is why I keep returning. The staff at this particular moment at the front desk aren't hospitality people (at least not front desk people).
The night staff/front desk person however was a completely different story. Friendly, affable, helpful, attentive. Perhaps you should switch their schedules. Wish I remembered his name. He was wonderful!
30. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thanks for taking the time to share this feedback with us.
We’re very sorry to hear that you felt disappointed by the hotel team, as this is certainly not the experience we want our Members to have.
While the Membership Services team is unable to directly resolve matters relating to a hotel’s service or operations, the hotel team is best placed to look into these concerns and address them with you directly.
If you’d like some help getting in touch with the right person at the hotel, our Membership Services team will be happy to assist at hello@dis-loyalty.com.
Great customer service
I've been a Dis-loyalty member for more than two years and a regular guest at The Hoxton, Berlin. I used to love working from the beautiful lobby, where I could enjoy my free coffee and always found myself having friendly chats with the amazing staff.
I also really appreciated that The Hoxton is dog-friendly, which meant I could bring my small dog along. And, of course, the food is fantastic too. I highly recommend the vegetarian burger! :)
Recently, I had to cancel my Dis-loyalty membership and was kindly assisted by Mario. A big thank you to him for the quick and friendly support. It was much appreciated!
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Pauline, thank you so much for taking the time to share such a lovely review, and for being part of the Dis-loyalty community for more than two years!
We’re delighted to hear how much you’ve enjoyed your time at The Hoxton, Berlin — from working in the lobby with your daily complimentary coffee and chatting with the team, to bringing along your four-legged companion.
We’re sorry to see you leave Dis-loyalty, but we’re so pleased that Mario was able to make the cancellation process quick and easy for you. We’ll be sure to pass on your kind words to him!
Thank you again for all your support over the years, and we hope to welcome you back on board in the future :)
Vastaus yritykseltä Dis-loyalty
Hi Lorenzo, thanks for taking the time to share your experience.
We’re delighted to hear that you’re enjoying the discounts and perks that come with your Dis-loyalty membership, and that you’ve found it easy to use :)
Thank you for sticking with us. We hope you continue to discover new places and shake off your routine!
I stayed at the Hyde Hotel and Hoxton Shoreditch
I stayed at the Hyde Hotel, and had 2 issues:
- Water from the shower would go all over the bathroom
- Light buttons near the bed were broken
A week later I stayed at the Hoxton Shortridge and had 3 even bigger problems:
- The TV was not connected to the internet. Reception said they would send someone to connect it but they never did
- I asked for housekeeping only once, they took out the trash and changed the towels but did not even make the bed
- I spotted a mouse in the restaurant seating area. The restaurant personnel reacted quickly and were great about it but still.
Overall, both experienced were really not great…. I would like a refund or my membership fees.
1. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi TT, thank you for taking the time to share this feedback with us.
We’re very sorry to hear about the issues you experienced during both stays as this is certainly not the standard we want our Members to experience. While we’re unable to directly resolve issues relating to the hotel’s service or operations, the hotel teams are best placed to assist with these matters and address them directly.
Thank you again for your feedback.
Great value for money
Great value for money, especially the free coffee in central London.
1. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for your feedback.
We’re delighted to hear you’re enjoying your Dis-loyalty membership and making the most of all the perks it has to offer. The complimentary daily barista drink is one of our favourite perks too ;)
With 120+ hotels and 250+ venues included in your membership, there’s always something new to discover — even in your own city!
I had an issue with my membership and…
I had an issue with my membership and contacted the company! I received a response very quickly! I had the pleasure of dealing with Lucy! She was very helpful and supportive! She offered several options and explained each one so I could decide on the right course of action to deal with my issue! I always got a quick response to my emails and reply from her! The issue is resolved thanks to her! Great job Lucy!
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey CDL, many thanks for sharing your feedback.
We’re thrilled to hear that Lucy was able to provide the quick and helpful support you needed. The Membership Services team is available 7 days a week and is always happy to help whenever you need a hand.
Thank you for sticking with us, and we hope you continue to enjoy your Dis-loyalty membership :)
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.