Lucy and Caesar were so incredibly helpful! I needed to amend the dates of my trip a few times because my plans kept changing, they were so quick to respond and liaise with the hotel it made my life s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
462 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Dis-loyalty
Hi, many thanks for sharing your experience.
We’re delighted to hear that you enjoyed your stay and loved the location. Even better when you can enjoy it with a sweet Dis-loyalty discount ;)
We hope to welcome you back soon at one of our 120+ hotels and 200+ restaurants. There’s always somewhere new to discover with your Membership!
I joined at a cost of $300 because it…
I joined at a cost of $300 because it reduced my stay by more than that. Only found out later it will renew annually. A lot to pay for a membership that I may only rarely use.
25. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi John, thank you for your valuable feedback.
Your Dis-loyalty membership renews automatically to ensure that you can continue enjoying all your membership benefits without interruption, and that any active bookings remain unaffected. You can cancel your renewal at any time by reaching out to our Membership Services team or directly through the app.
We’re really glad to hear that you’ve made the most of your membership and managed to get a great deal on your booking!
This is a big win
Generally, you've only got to stay once or twice in the year for this to pay off, but there are a whole host of additional perks, like last-minute cancellation, which make it doubly valuable.
12. lokakuuta 2025
Vastaus yritykseltä Dis-loyalty
Hey Rory, thank you for sharing your experience.
We’re delighted to hear that you’re making the most of your Dis-loyalty membership.
Our Members save an average of £290 on a single booking, but there’s plenty more to enjoy beyond stays too! From flexible benefits to a free daily barista drink, with no stay required, as well as 10% off food and drinks.
We hope you continue to enjoy your membership, with over 120 hotels and 250 restaurants to discover! :)
Great customer support
Had a great experience with customer support changing the dates of a reservation for me (thank you Lucy!)
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Ashwin, many thanks for taking the time to share your review.
We’re delighted to hear that Lucy from our Membership Services team was able to assist you and made such a great impression!
We hope you continue to enjoy and make the most of your membership. And, of course, please don’t hesitate to get back in touch if there’s ever anything else we can help with :)
Trustful and loyal
A new and interesting experience with disloyalty! Feeling trustful and loyal!
16. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi customerClark, thank you for your lovely review.
We’re delighted to hear you’re enjoying the new and unique Dis-loyalty experience and everything it has to offer. We hope you become a true Dis-loyalist while exploring new places! With more than 120 hotels waiting to be discovered, there’s plenty more adventure ahead ;)
We really appreciate your support and can’t wait to see where your Dis-loyalty membership takes you next!
Paid for itself
We were able to book 2 different hotels at 30% off their nightly rates, which more than paid for our Dis-loyalty membership.
22. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Melinda, thank you so much for your review.
We’re thrilled to hear that your Dis-loyalty membership has already paid for itself! Two stays at 30% off is a pretty great way to kick off your Dis-loyalist journey ;)
And there’s even more to discover! You can also enjoy 50% off stays at newly opened hotels, with incredible destinations currently on the list, from Lake Como to Cancun.
Here’s to many more stays, savings, and adventures along the way. We can’t wait to see where Dis-loyalty takes you next!
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Dis-loyalty didn’t meet your expectations.
We’d really appreciate the opportunity to learn more about what happened and see how we can help. A member of our team will be reaching out to you directly by email shortly so we can look into this further.
I was charged 65.00 for early check-in
I was charged 65.00 for early check-in, which begs the question, what good does it do me being a loyalty member?
14. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi A Young, thanks for taking the time to share your experience.
We’re sorry to hear about the early check-in fee. Your membership gives you immediate access to exclusive benefits, including hotel and food & drink discounts. However, additional services or fees set by each hotel, aren’t included as part of the membership benefits and may still apply.
We appreciate your feedback and hope you’re able to make the most of your Dis-loyalty benefits on your future stays.
Vastaus yritykseltä Dis-loyalty
Hi, thanks for your review.
We’re sorry you haven’t received a response to your email, and we understand how frustrating it is.
Please keep an eye on your inbox, as our team will be in touch shortly.
I was referred by GM Kara B at the…
I was referred by GM Kara B at the Hoxton DTLA and I live nearby. I have been getting my morning latte at the hotel almost every day since I signed up which has already paid for itself! Love it.
18. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Tina, thank you so much for the lovely review.
We’re delighted to hear that Kara introduced you to Dis-loyalty and that you’ve already made the most of your membership with your morning latte at The Hoxton DTLA! It sounds like your membership has truly paid for itself and we love that you’ve found a new daily ritual.
Cheers to many more morning lattes and Dis-loyalty perks to enjoy :)
Just bear in mind that their offer is…
Just bear in mind that their offer is not everywhere; i.e., in the UK, it is mainly limited to London. Their membership is like a trap; you can't cancel it, and customer service is absolutely rude and not helpful.
Be careful; not recommended at all
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Dis-loyalty hasn’t been a positive one, and we’re also disappointed to hear about your experience with our customer service. This certainly isn’t the experience we want for our members, and we’d appreciate the opportunity to look into what happened and see how we can help.
A member of our team will reach out to you directly so we can better understand your concerns and assist you further.
I feel ripped off by the program and…
I feel ripped off by the program and that the labeling of pricing is dishonest as it shows taxes and fees on the page when you are booking but in fact those are added after the discount. I also joined the program as I will be in and out of NY for work but I will not being staying at the Hoxton Williamsburg again as that was not a great stay and was the most uncomfortable beds as well as a unhelpful staff. Would be great to have this resolved and be reimbursed the membership fee and cancel the membership.
13. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re really sorry to hear that you’ve been left feeling disappointed with both your Dis-loyalty membership and your stay. We understand your concerns and would really appreciate the opportunity to look into this further.
A member of our team will reach out to you directly so we can discuss your experience and work towards a resolution.
Dis-loyalty gave a good price plus a…
Dis-loyalty gave a good price plus a good and fast service as when ever I send an email they reply in professional way and very helpful
16. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Taghreed, thank you so much for your lovely review.
We’re delighted to hear that you’ve been enjoying the great value Dis-loyalty offers, as well as the fast and helpful service from our Membership Services team. It’s especially great to know that you’ve had such a positive experience whenever you’ve reached out to us!
We really appreciate your kind words and support. Here’s to many more great stays and savings with Dis-loyalty :)
Highly recommend this app!
I’ve loved using this app because of the great offers they have on F&B and vacations. Easy to use, beautiful interface and great customer service. Their customer service was also incredible. Super responsive and understanding, and that makes a world of a difference in today’s world. Definitely recommend this if you’re looking for great deals on hospitality and you’re a stickler for great customer service.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey V Midzi, thank you so much for such a wonderful review!
We’re thrilled to hear you’ve become a true Dis-loyalist and have been making the most of our F&B and hotel offers, as well as the app experience. It’s also fantastic to know that our Membership Services team has made such a positive impression — we’ll be sure to share your kind words with them!
We truly appreciate your support and recommendation. Here’s to many more great stays, delicious meals, and Dis-loyalty deals to discover! ;)
Cindi was incredibly helpful in…
Cindi was incredibly helpful in reversing a charge I did not know I made a year ago. She resolved my issue within minutes with generosity and kindness. It's really nice to get a response from a real person and not a bot.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Justine, thank you so much for your kind words.
We’re delighted to hear that Cindi was able to help so quickly and that her kindness and personal support made a difference. There’s truly nothing like the human touch, and we’re always happy to provide genuine, personal support when you need it.
Thanks again for taking the time to share your feedback, and please don’t hesitate to get back in touch should you need anything else :)
Accueil irréprochable
Tous les barmans sont de grandes gentillesses et toujours souriant, un grand merci à eux !
10. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you so much for your kind words.
We’re delighted to hear that you’re enjoying your Dis-loyalty membership and that the warm welcomes and friendly smiles from our bartenders are the cherry on top :)
Thank you again for sharing your lovely feedback and we hope to welcome you back again soon. With over 120 hotels and 200 venues to discover, there’s plenty more waiting for you!
The card is a great deal, but———
The card is a great deal. The only criticism I would have is the time consuming way the staff have to manually input the card number in.
Given the technology available, this is really surprising.
I live in Queensland and even the local life saving clubs have scanners.
10. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Peter, thank you so much for taking the time to share your feedback.
We’re delighted to hear that you’re enjoying the value of your Dis-loyalty membership.
We completely understand your point about the card number needing to be entered manually, and we really appreciate you highlighting this. We’re always looking for ways to make the experience as seamless as possible for both our members and our teams, so feedback like yours is incredibly valuable.
We hope you continue to enjoy all the benefits of your membership, and thank you again for helping us make Dis-loyalty even better!
Kopenhaga miejsce z doskonalą atmosferą…
A great hotel with the added bonus of excellent morning coffee, flexible check-in , check-out; and attractive price.
29. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Grazyna, many thanks for sharing your experience.
We’re so pleased to hear you enjoyed your stay at The Hoxton, especially the excellent morning coffee and the flexibility of our check-in and check-out times. The flexi check-in and check-out is one of our favourite perks too! There’s nothing quite like having a little extra time to enjoy your stay :)
Thanks again for the lovely feedback, and we hope to welcome you back again soon at one of the 120+ hotels across the Dis-loyalty collective!
Abwicklung war einfach unkompliziert…
Abwicklung war einfach unkompliziert und sehr schnell
8. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you so much for your kind feedback.
We’re delighted to hear that everything was quick, easy and hassle-free. We’re all about keeping things simple and making the experience as seamless as possible for our Members :)
Thanks for being with us, and we hope to welcome you back soon!
Highly recommended!
Selection of fine and characterfull hotels to be booked with significant discounts. Worth a mbership for sure. Furthmore, they have an excellent membershipservices. Shout out to Laeticia who has been most helpful recently: fast response, knowledgeable and friendly.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Mark, thank you so much for your wonderful feedback.
We’re thrilled to hear that you’re enjoying the selection of unique hotels and the great discounts that come with your Dis-loyalty membership.
We’re also especially happy to hear that Laeticia was able to help recently and we’ll be sure to pass on your kind words about her being fast, knowledgeable and friendly :)
We hope you continue to discover plenty more great stays and coffees with us!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.