Lucy and Caesar were so incredibly helpful! I needed to amend the dates of my trip a few times because my plans kept changing, they were so quick to respond and liaise with the hotel it made my life s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
462 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The hotels have better offers when you…
The hotels have better offers when you approach them directly
8. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Tom, thank you for sharing your feedback.
At Dis-loyalty, we work exclusively with flexible rates to give our Members flexibility if their plans change unexpectedly. While you may find cheaper rates elsewhere, these are often fully prepaid, non-cancellable and non-amendable.
Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.
We appreciate you raising this with us and would be happy to look into any specific examples where you’ve found a better offer. Please feel free to share further details with us at hello@dis-loyalty.com.
was not made clear that the year…
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're locked in for the year rate, pretty crazy that you can't cancel.
20. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for sharing your feedback.
We’re sorry to hear that you feel the membership terms and cancellation policy were not made sufficiently clear at the time of signing up. We take feedback like this seriously and are continually reviewing how we communicate our membership terms to ensure they are clear and transparent for our members.
I can see that you have already been in touch with our Membership Services team and that your case has been reviewed.
We appreciate you taking the time to raise your concerns with us, and we’re sorry that your experience has left you feeling frustrated.
Your list of cafes or restaurants are…
Your list of cafes or restaurants are vast but not specific in terms which of these cafes are restaurants offer free coffees; imagine driving out all the way specific location, where they have minimum spends to avail free valet service and then eventually being told no free coffee at this premise.. so that clarity and easy visibility will make everyone’s life easy
29. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
H Ahmedi, thank you for taking the time to share your feedback.
All hotels and venues included in your Dis-loyalty membership can be found in the app or on our website, and we recommend checking the venue’s participation and available perks ahead of your visit.
We really appreciate your suggestion about making the available perks and any applicable requirements even clearer. Please note, however, that additional perks are offered at the individual hotel or venue’s discretion and can therefore vary.
We’ll be sure to share your feedback with the relevant team. Thanks again for helping us improve the Dis-loyalty experience!
This crap is a Scam
6. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, we’re sorry to hear that you feel this way.
We understand that you’re unhappy with your experience, and we’d like to look into this further.
Our Membership Services team will be in touch with you directly to better understand what happened and assist you further.
Dis-Loyalty is a program worth joining
Dis-Loyalty is very responsive to its clients/hotel users. I believe this innovative "loyalty" program in which participation is worthwhile and has nice benefits.
4. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Randy, thank you for taking the time to share your feedback.
We’re sorry to hear that the annual membership fee wasn’t clear. We always aim to make the membership terms and pricing as transparent as possible throughout the sign-up process, and the annual fee is highlighted at several points along the way.
Our Membership Services team will be in touch to look into your experience further and see how we can assist.
I want to cancel subscription but I…
I want to cancel subscription but I failed and the employee who did it to me informed me that I can at any time
5. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Amr, thank you for taking the time to share your feedback.
We’re sorry to hear that you were given incorrect information regarding the cancellation policy. We completely understand how frustrating this must feel, and we appreciate you bringing it to our attention.
Our Membership Services team will be in touch to look into this further, and we hope to get everything resolved for you as quickly as possible.
I haven't contacted you!
30. elokuuta 2026
I booked a room at the Hoxton Vienna…
I booked a room at the Hoxton Vienna and got a discount. When I came to the hotel I realized that I had signed up for a 180 euro Dis-loyalty subscription without realizing it to get the discount. No one at the Hoxton could help me so after several mails to Dis-loyalty I managed to cancel the subscription. Hopefully I will get the 180 euro back (minus the discount). Feels like a scam to me…
3. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Anders, thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to discover a membership charge you weren’t expecting. We always aim to make the membership purchase as clear and transparent as possible when completing a reservation.
If our Membership Services team has confirmed the cancellation and refund, please allow up to 10 days for the refund to be reflected in your bank account. If you need any further assistance in the meantime, please don’t hesitate to get in touch with us!
Absolutely 5 stars
Absolutely 5 stars. Service was phenomenal when I walked in the door. Room was clean, bed was comfortable and furniture was perfectly arranged.
3. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Leigh, thank you so much for your review.
We’re thrilled to hear that you received such a warm welcome and enjoyed your stay. It sounds like everything was just right for a great stay, made even sweeter with your Dis-loyalty discount ;)
We hope to welcome you back again soon for another wonderful experience at one of the 120+ hotels included in your membership!
I really like Dis-loyalty
I really like Dis-loyalty. There are great hotels on offer and they're of a high standard. I recently had a billing issue and the team (Cindi) were so helpful and swift at getting it resolved. 😃
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Orna, thank you so much for your lovely feedback.
We’re delighted to hear that you’re enjoying Dis-loyalty and making the most of the great hotels with exclusive Member discounts!
It’s also wonderful to hear that Cindi was able to help resolve your billing issue so quickly and smoothly and we’ll be sure to pass your kind words on to her :)
We hope you continue to enjoy your Dis-loyalty adventures and discover plenty more along the way!
I was a repeat guest. I won’t be back.
I was a repeat guest. I won’t be back.
I’d stayed at The Hoxton Shoreditch multiple times and genuinely liked the hotel, but my last stay completely changed my opinion. There was a strong unpleasant smell from the shower/bathroom throughout my stay, which I reported at checkout.
What disappointed me most was the customer service afterwards. Their initial idea of a goodwill gesture was for me to pay for another stay and they would add “a little something extra.” When I explained why that felt unreasonable, they apologised and acknowledged that they had mishandled my complaint and “should have done better” - but still offered no meaningful resolution.
Problems happen in hotels. What matters is how they respond when they do. In this case there were several apologies, but no real effort to make things right.
I’ve since cancelled my Dis-loyalty membership and won’t be returning.
11. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Daniella, thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience at The Hoxton, Shoreditch, particularly as a returning guest who had previously enjoyed staying there. We’re sorry to have left you feeling this way, and we truly appreciate you taking the time to share your concerns with us. The hotel team is best placed to look into the details of your stay and will be happy to assist you further should you wish to follow up with them.
We’re also sorry to hear that you’ve decided to leave Dis-loyalty. There are so many hotels, restaurants and experiences to discover through the membership, and we’re disappointed that this experience has left you feeling that you no longer want to be part of it.
We hope we’ll have the opportunity to welcome you back in the future and give you a reason to see Dis-loyalty differently.
Easy to book
28. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Aitken, thank you so much for your feedback.
We’re delighted to hear that you found the booking process easy and hassle-free. The Dis-loyalty app makes it even easier to book your stays and enjoy all the other benefits that come with your membership!
We hope you continue making the most of your Dis-loyalty membership and all the perks it has to offer :)
Great value
You will not appreciate the benefits of Dis-loyalty until you try it. The discounts are substantial and it is worth the investment in the membership.
I would like to thank Cindi in particular for her great assistance and follow up. JP
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey JP, thank you so much for sharing your experience.
We’re delighted to hear that you’ve been making the most of your Dis-loyalty membership and enjoying the discounts and benefits it offers. It’s also wonderful to hear that Cindi was able to assist you so well and we’ll be sure to pass on your kind words to her :)
We hope you continue to enjoy all the perks of your membership and discover plenty more along the way!
Vastaus yritykseltä Dis-loyalty
Hi, thank you so much for the lovely feedback.
We couldn’t agree more! Exclusive deals, wonderful hotels and restaurants, and plenty of reasons to keep exploring ;)
We’re delighted you’re enjoying your Dis-loyalty membership and hope you continue making the most of it!
Really bad experience
Really bad experience - hotel was apparently not part of the dis-loyalty discount offering anymore . Got informed 3 days before my vacation started. No refund was give . Don’t recommend to subscribe . I felt scammed .
30. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your experience.
We’re genuinely sorry to hear about your experience, as this certainly isn’t the experience we want for our members.
Our Membership Services team will be in touch to look into the details of your experience further.
We used them for our trip to Dublin
We used them for our trip to Dublin. It was great to have a spot right in the downtown, a chain of boutique hotels across Europe and having the Dis-Loyalty membership more than covered itself with the discount we got on the hotel plus the discounts on food and drink on site.
24. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Kyle, thank you so much for sharing your experience.
We’re delighted to hear that your Dis-loyalty membership made your trip to Dublin even better, from having a great spot in the heart of the city to enjoying the discounts on your stay, food and drinks!
It’s fantastic to hear that you’ve made the most of your membership and that it more than paid for itself! We hope to see you on many more Dis-loyalty adventures across Europe and beyond. :)
I don't think the loyalty discounts are…
I don't think the loyalty discounts are as good as was advertised on sign up.
18. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Bill, thank you for taking the time to share your feedback.
We’re sorry to hear that the Dis-loyalty discounts haven’t felt as valuable as you expected when you signed up. We completely understand how disappointing that can be, and we really appreciate you bringing this to our attention.
Our Membership Services team will be in touch to look into your experience and make sure you’re getting the most out of your membership.
Friendly staff at Hoxton Lloyd
21. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Randy, thank you so much for your feedback.
We’re thrilled to hear that you enjoyed the friendly service from the team at The Hoxton, Lloyd, and we hope you had just as much fun making the most of your Dis-loyalty perks!
We look forward to welcoming you back soon, whether it’s at one of our 120+ hotels or one of the 200+ restaurants and venues included in your Dis-loyalty membership. There’s plenty more to discover!
Customer support from Mario was great
Customer support from Mario was great! Very efficient and helpful, my questions were answered in just a few minutes.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey India, thanks for taking the time to share your feedback.
We’re delighted to hear that Mario was able to assist you so quickly and efficiently. There’s nothing quite like a friendly human touch!
Our Membership Services team is available 7 days a week whenever you need a helping hand. We’re always happy to help :)
Vastaus yritykseltä Dis-loyalty
Hi Yoel, thank you for sharing your experience.
We’re over the moon to hear that you enjoyed the service and made the most of the perks that come with your Dis-loyalty membership!
Thanks for being with us :)
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.