This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Näytä lisää
Yritys on vastannut
Great membership and option for high-end properties and fine dining restaurants. I corresponded via email and Laeticia, Cindi, Mario and Lucy were always very responsible, professional and addressed m... Näytä lisää
Yritys on vastannut
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
459 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Zero added value
Zero added value ! Your rates are always super high and never benefited from
my program and invest
20. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Alberto, thank you for sharing your feedback.
We’re sorry to hear that you haven’t felt you’ve received the value you expected from your Dis-loyalty membership.
We’d really appreciate the opportunity to understand your experience in more detail, particularly the rates you’ve been seeing and where you feel the membership hasn’t provided value. If you’re happy to share some further details with us at hello@dis-loyalty.com, our team would be happy to look into this for you.
Thank you again for taking the time to share your feedback.
The card is great and also the service…
The card is great and also the service by Lucy!
Dieter
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Dieter, thank you so much for your lovely feedback.
We’re thrilled to hear you’re loving your Dis-loyalty membership, and even more thrilled that Lucy made your experience extra special! We’ll be sure to pass your kind words on to her. :)
Thanks again for being part of Dis-loyalty!
Very kind staff
Very kind staff
Try to put Salad condition more fresh and neat( few are already dry)
20. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Mohammad, thank you for your kind feedback.
We’re really pleased to hear that you found the staff friendly and welcoming. We also really appreciate you sharing your thoughts with us, and we’ll be sure to pass your feedback on to the team as we’re always looking for ways to make the experience even better for our guests.
Thanks for taking the time to leave us a review!
Fabulous and prompt support from Lucy…
Fabulous and prompt support from Lucy this morning, helping to book a room at St Martin’s Lane hotel.
I have been a Dis-Loyalty member for 3 years, it’s a great service. Thank you.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Judith, thank you so much for the lovely feedback.
We’re delighted to hear that Lucy was able to help you so promptly and get your next stay at St Martins Lane secured.
Three years as a true Dis-loyalist — now that melts our heart! We love hearing that you’re enjoying the benefits of your membership, as well as the support from our Membership Services team.
Thanks so much for being part of our community!
I wanted to cancel my membership only…
I wanted to cancel my membership only because I don’t use it enough, I went through the app. Lucy was the operative. She replied promptly and cancelled my membership within minutes very useful service and very polite thank you.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re really pleased to hear that Lucy was able to assist you so quickly and made the cancellation process smooth and straightforward. We’ll be sure to pass your kind words on to her.
We’re sorry to see you go, but we really appreciate you being part of the Dis-loyalty community and hope to welcome you back in the future!
Great Atmosphere, Friendly Staff… but Terribly Slow Service!
The program is nice, but the most frustrating thing is the incredibly long wait for service. You almost forget you’re in a place that serves food and drinks… It’s ridiculous!
I’ve been sitting here for almost 40 minutes now, and not a single waiter has come over to ask what I’d like to order. That’s completely insane!
Everyone seems to be chatting among themselves, and no one is looking around to check whether customers have been served.
And unfortunately, this happens quite often, not just today.
It’s such a shame because when the staff finally come over, they’re actually really nice! But the service seriously needs improvement.
17. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Margot, thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience. Waiting almost 40 minutes without being approached is certainly frustrating, and we understand how disappointing it must be, especially when this isn’t the first time you’ve experienced these delays.
While we’re glad to hear that the team is friendly when they do attend to you, we recognise that attentive and timely service is just as important. Your feedback is valuable, and we’ll make sure it’s shared with the relevant team so they can look into this and work towards improving the experience.
Thank you again for bringing this to our attention.
Deceiving and you know it
11. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, we’re sorry to hear that you feel this way.
We take feedback like this seriously and would really appreciate the opportunity to understand what happened and why you felt misled.
If you’re happy to share more details about your experience, please get in touch with us at hello@dis-loyalty.com so our team can look into this further.
Almost no benefit to this beyond the…
Almost no benefit to this beyond the initial discount
15. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Tom, thank you for sharing your feedback.
We’re sorry to hear that you haven’t felt you’ve received the value you were hoping for from your membership.
Dis-loyalty offers a range of benefits beyond the initial 20% off at every hotel, including flexible rates, bigger discounts throughout the year, and other perks across our hotel and dining collection.
We’d really love to understand more about your experience and what you feel could be improved. If you’re happy to share some further details with us at hello@dis-loyalty.com, our team would be more than happy to look into this.
Thanks again for your feedback.
Misleading offers
14. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Laura, thank you for sharing your feedback.
We’re sorry to hear that your experience hasn’t met your expectations. We want our Members to feel confident in the offers and benefits available to them, and we’d really appreciate the opportunity to understand your experience in more detail. If you’re happy to share some further information with us at hello@dis-loyalty.com, our team would be happy to look into this for you.
Thanks again for bringing this to our attention.
Poor experience
The hotel ignored the discounts. The staff at the hotel had no knowledge of the workings of the program. The hotel was under staffed, and the service was nonexistent.
3. lokakuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Ellen, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t meet expectations and we understand how frustrating it must have been to feel that your membership benefits weren’t being recognised.
Any bookings made through Dis-loyalty have the Member's discount atomatically applied. However, we’d appreciate the opportunity to look into your specific experience and understand what happened during your stay.
If you’re happy to share further details with us at hello@dis-loyalty.com, our team would be more than happy to investigate this with the hotel.
I was pleased to deal Mr Caesar from…
I was pleased to deal Mr Caesar from customer service who solved my problem without any delay .
Really appreciated ,
Best regards ,
Mohamed
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Mohamed, thank you so much for your lovely feedback.
We’re delighted to hear that Caesar was able to resolve your issue so promptly and provide such a positive experience. We’ll be sure to pass your kind words on to him, he’ll be very pleased to hear them!
Thanks again for taking the time to share your experience and for being part of the Dis-loyalty community.
They are friendly and helpfull
They are friendly and helpfull , especially the one staff named waseem..he is so helpfull and kind..and also the lady named leslee.
Thank u for this month free coffee that makes refreshments in the morning🙂
14. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Liza, thank you so much for your lovely feedback.
We’re delighted to hear that the hotel team made such a positive impression with their kindness and helpfulness. And we’re so glad you’re enjoying your complimentary coffee — the perfect way to start the morning!
With 120+ hotels and 200+ restaurants to explore through your membership, there’s plenty more to discover. So why not shake up your routine, try somewhere new and see where your Dis-loyalty membership takes you? ;)
Vastaus yritykseltä Dis-loyalty
Hi Kimberly, thank you for sharing your feedback.
We’re so glad you’re finding your Dis-loyalty membership simple and easy to use, that’s exactly how we want it to be!
Here’s to many more stays, delicious meals and new discoveries ;)
Caesar was incredibly helpful in…
Caesar was incredibly helpful in processing my refund and responding quickly
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Brooke, thank you for taking the time to share your experience.
We’re delighted to hear that Caesar was able to help so promptly and make the process smooth and straightforward. We’ll be sure to pass your kind words on to him!
If you ever need a hand with anything else, you know where to find us!
CATASTROPHIQUE
J'ai expliqué la situation, aucune excuse de votre part, aucune remontée au restaurant. Situation catastrophique
11. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey PVDC, thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and understand your frustration, particularly regarding the lack of follow-up and communication. This isn’t the level of service we want our Members to receive.
We’d appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Please get in touch with us at hello@dis-loyalty.com with a few more details so our team can investigate.
Thank you for replying. I have now edited my review
I booked a hotel having joined disloyalty, and had a request in that booking. no one bothered to reply
I gave you a review, and i keep getting emails asking me to review the disloyaty service.
stop already.
but reply to my booking request.
Louise Martin
4. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Louise, thank you for sharing your feedback.
We’re sorry for the frustration caused. Special requests are added to your booking and the hotel's team will try their best to accommodate them.
We also apologise for the repeated review requests and appreciate you bringing this to our attention.
Thank you for your patience and understanding.
feeling funkee
27. heinäkuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Abdulakeem, thanks for sharing your feedback.
We’re sorry to hear that your experience left you feeling this way.
We’d really appreciate the opportunity to understand what happened and how we could have made your experience better. If you’re happy to share a little more detail about your experience, please get in touch with us at hello@dis-loyalty.com. We’d love to hear from you and look into this further.
The hotels have better offers when you…
The hotels have better offers when you approach them directly
8. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Tom, thank you for sharing your feedback.
At Dis-loyalty, we work exclusively with flexible rates to give our Members flexibility if their plans change unexpectedly. While you may find cheaper rates elsewhere, these are often fully prepaid, non-cancellable and non-amendable.
Please rest assured that we’re constantly working to offer our Members the best possible flexible rates, including 50% off at new openings and special discounts throughout the year.
We appreciate you raising this with us and would be happy to look into any specific examples where you’ve found a better offer. Please feel free to share further details with us at hello@dis-loyalty.com.
was not made clear that the year…
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're locked in for the year rate, pretty crazy that you can't cancel.
20. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, thank you for sharing your feedback.
We’re sorry to hear that you feel the membership terms and cancellation policy were not made sufficiently clear at the time of signing up. We take feedback like this seriously and are continually reviewing how we communicate our membership terms to ensure they are clear and transparent for our members.
I can see that you have already been in touch with our Membership Services team and that your case has been reviewed.
We appreciate you taking the time to raise your concerns with us, and we’re sorry that your experience has left you feeling frustrated.
Your list of cafes or restaurants are…
Your list of cafes or restaurants are vast but not specific in terms which of these cafes are restaurants offer free coffees; imagine driving out all the way specific location, where they have minimum spends to avail free valet service and then eventually being told no free coffee at this premise.. so that clarity and easy visibility will make everyone’s life easy
29. elokuuta 2026
Vastaus yritykseltä Dis-loyalty
H Ahmedi, thank you for taking the time to share your feedback.
All hotels and venues included in your Dis-loyalty membership can be found in the app or on our website, and we recommend checking the venue’s participation and available perks ahead of your visit.
We really appreciate your suggestion about making the available perks and any applicable requirements even clearer. Please note, however, that additional perks are offered at the individual hotel or venue’s discretion and can therefore vary.
We’ll be sure to share your feedback with the relevant team. Thanks again for helping us improve the Dis-loyalty experience!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.