This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Näytä lisää
Yritys on vastannut
I have been working with their support team for over a month in regards to their stated member benefits not aligning with the booking I made with their platform. I have reached out to the hotel direc... Näytä lisää
Yritys on vastannut
I ran into a payment issue with my card while signing up for the Disloyalty membership, which was frustrating at first. Fortunately, Caesar from the support team handled it brilliantly. He was quic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Keskitasoinen
449 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I ran into a payment issue with my card…
I ran into a payment issue with my card while signing up for the Disloyalty membership, which was frustrating at first. Fortunately, Caesar from the support team handled it brilliantly. He was quick to respond, polite, and clearly knew his job. He walked me through the problem step by step and got it resolved without any hassle.
It’s rare to get such professional and genuinely caring support these days. Thank you, Caesar, for your professionalism!
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Oksana, thank you for sharing your experience.
We’re sorry to hear you initially ran into an issue with your payment, but we’re delighted that Caesar was able to turn things around and make the process as smooth as possible. Feedback like this means a lot to our team!
We’re delighted to have you as part of the Dis-loyalty community and hope your membership brings you plenty of great stays and free coffees along the way :)
Love being a regular at our local…
Love being a regular at our local Hoxton :)
17. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Meg, thanks so much for the lovely feedback.
We’re delighted to hear you’re a regular at your local Hoxton! There’s nothing better than having a favourite spot that feels like home where you can enjoy all your Dis-loyalty perks :)
And when you’re ready to shake things up, don’t forget there are 10 other brands included in your membership waiting to be discovered. Who knows, you might find your next favourite ;)
Vastaus yritykseltä Dis-loyalty
Hey! Thanks for taking the time to share your feedback.
We’re delighted to hear you received excellent customer service while making the most of your Dis-loyalty membership.
We really appreciate you being part of the community and hope you continue enjoying all the perks and benefits!
Some good some bad
This is in regards to Mama Shelter Belgrade I wish the free coffee and 10 percent off was more integrated into the various hotel POS system. It seems to be super complicated and the employees when presented with the request seem to be annoyed and often get it wrong. Also the hotel was lacking a few amenities we've come to expect from Dis-loyalty brand. There was no complimentary bottle of water after the first day. The notes with my reservation were ignored. I asked for a high floor with a view and received the lowest floor next to a busy highway a blocked view. I had to complain before they switched me to a more appropriate view and floor. There was no blue tooth speaker for music. There was no coffee in the room. There was no cork screw for wine in the room or at the front desk. There was no Bloody Mary mix at the bar for Sunday brunch. The cleaning lady accidentally left my door ajar all day after cleaning my room after I went out for the day. What I liked. The hotel was modern and the decor was lovely. The rain shower was great. Eventually, the high floor room and balcony with a view of the city was excellent. The bed was nice and big and comfy. The in room safe was large and could accommodate a laptop. The check-in staff were pleasant and accommodating upon request. I wish this hotel was more in line with other Mama Shelters we stayed in in Munich and Copenhagen.
18. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Matt, thank you for taking the time to share your valuable feedback.
We’re sorry to hear that several aspects of your experience fell short of expectations, as we understand how important your comfort and security are. This isn’t the experience we want our members to have, and we’ll be sure to share your feedback with the relevant teams so they can look into these concerns.
We’re glad to hear that you enjoyed the hotel’s design, the comfortable bed, and the city views from your upgraded room, as well as the friendly and accommodating check-in team.
Thank you again for your honest feedback. We’ll be in touch to follow up on your experience, and we hope to have the opportunity to offer you better experiences in the future!
Lucy is so professional i appreciate…
Lucy is so professional i appreciate her assistance and support
16. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Hassen, thank you so much for your lovely feedback.
We’re delighted to hear that Lucy provided such professional and supportive service. It’s wonderful to know she was able to make a positive difference. This is exactly the experience we want for our Members :)
Thanks for being part of the Dis-loyalty community, and we hope to welcome you back again soon!
Super helpful
Super helpful - swift responses and really clear and kinds in all their communciations.
16. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi YD, many thanks for your review.
We’re delighted to hear you found our Membership Services team so helpful. It’s exactly the experience we want our Members to have!
We really appreciate you taking the time to share your experience and hope you continue enjoying your Dis-loyalty membership :)
Amazing savings on our trip to Sydney
Amazing savings on our trip to Sydney, highly recommended for travellers who expect quality at a good price. A special mention for Cindi in customer service who was a great help with my membership, the speedy response which was much appreciated
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Matthew, thank you for sharing your experience.
We’re delighted to hear you enjoyed great savings on your trip to Sydney and that Dis-loyalty helped you make the most of your travels without compromising on quality ;)
It’s lovely to hear that Cindi was able to assist you with your membership so promptly. She’ll really appreciate your kind words!
Thanks for being part of the Dis-loyalty community, and we are looking forward to seeing where your membership takes you next :)
Had a great experience resolving a…
Had a great experience resolving a billing issue with Caesar, appreciate the speedy customer service!
15. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Laura, thanks for taking the time to share your experience.
We’re delighted to hear that Caesar was able to resolve your billing issue quickly and make the process a smooth one. We’ll be sure to pass your lovely feedback on to him!
If you ever need a hand with your Dis-loyalty membership, you know where to find us. We’re always happy to help :)
The coffee makes my day
The coffee makes my day, togeather with sweet staff and the all-is-possible-attitude of the 25h hotel staff
16. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Moa, thank you for sharing your experience.
We’re delighted to hear that the 25hours Hotel team brightens your day with great coffee and their can-do attitude. And let’s be honest, coffee tastes even better when you can enjoy it with your Dis-loyalty membership perks!
There are plenty more food and drink spots waiting to be discovered through your membership, so why not make your next coffee adventure somewhere new? :)
Dis-loyalty was great but had to give it up
Dis-loyalty was great but had to give it up because my travel patterns have changed; Cindi was super helpful, fast and accurate in our dealings to refund me.
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Roland, thanks for sharing your experience.
While we’re sorry to see you leave the Dis-loyalty community, we completely understand that travel plans change. We’re glad to hear that Cindi made the refund process smooth and easy for you and we’ll be sure to pass your kind words on to her!
We’ll be here to welcome you back to Dis-loyalty whenever you’re ready to shake things up ;)
Zero added value
Zero added value ! Your rates are always super high and never benefited from
my program and invest
20. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Alberto, thank you for sharing your feedback.
We’re sorry to hear that you haven’t felt you’ve received the value you expected from your Dis-loyalty membership.
We’d really appreciate the opportunity to understand your experience in more detail, particularly the rates you’ve been seeing and where you feel the membership hasn’t provided value. If you’re happy to share some further details with us at hello@dis-loyalty.com, our team would be happy to look into this for you.
Thank you again for taking the time to share your feedback.
The card is great and also the service…
The card is great and also the service by Lucy!
Dieter
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi Dieter, thank you so much for your lovely feedback.
We’re thrilled to hear you’re loving your Dis-loyalty membership, and even more thrilled that Lucy made your experience extra special! We’ll be sure to pass your kind words on to her. :)
Thanks again for being part of Dis-loyalty!
Very kind staff
Very kind staff
Try to put Salad condition more fresh and neat( few are already dry)
20. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Mohammad, thank you for your kind feedback.
We’re really pleased to hear that you found the staff friendly and welcoming. We also really appreciate you sharing your thoughts with us, and we’ll be sure to pass your feedback on to the team as we’re always looking for ways to make the experience even better for our guests.
Thanks for taking the time to leave us a review!
Fabulous and prompt support from Lucy…
Fabulous and prompt support from Lucy this morning, helping to book a room at St Martin’s Lane hotel.
I have been a Dis-Loyalty member for 3 years, it’s a great service. Thank you.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hey Judith, thank you so much for the lovely feedback.
We’re delighted to hear that Lucy was able to help you so promptly and get your next stay at St Martins Lane secured.
Three years as a true Dis-loyalist — now that melts our heart! We love hearing that you’re enjoying the benefits of your membership, as well as the support from our Membership Services team.
Thanks so much for being part of our community!
I wanted to cancel my membership only…
I wanted to cancel my membership only because I don’t use it enough, I went through the app. Lucy was the operative. She replied promptly and cancelled my membership within minutes very useful service and very polite thank you.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re really pleased to hear that Lucy was able to assist you so quickly and made the cancellation process smooth and straightforward. We’ll be sure to pass your kind words on to her.
We’re sorry to see you go, but we really appreciate you being part of the Dis-loyalty community and hope to welcome you back in the future!
Great Atmosphere, Friendly Staff… but Terribly Slow Service!
The program is nice, but the most frustrating thing is the incredibly long wait for service. You almost forget you’re in a place that serves food and drinks… It’s ridiculous!
I’ve been sitting here for almost 40 minutes now, and not a single waiter has come over to ask what I’d like to order. That’s completely insane!
Everyone seems to be chatting among themselves, and no one is looking around to check whether customers have been served.
And unfortunately, this happens quite often, not just today.
It’s such a shame because when the staff finally come over, they’re actually really nice! But the service seriously needs improvement.
17. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Margot, thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience. Waiting almost 40 minutes without being approached is certainly frustrating, and we understand how disappointing it must be, especially when this isn’t the first time you’ve experienced these delays.
While we’re glad to hear that the team is friendly when they do attend to you, we recognise that attentive and timely service is just as important. Your feedback is valuable, and we’ll make sure it’s shared with the relevant team so they can look into this and work towards improving the experience.
Thank you again for bringing this to our attention.
Deceiving and you know it
11. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi, we’re sorry to hear that you feel this way.
We take feedback like this seriously and would really appreciate the opportunity to understand what happened and why you felt misled.
If you’re happy to share more details about your experience, please get in touch with us at hello@dis-loyalty.com so our team can look into this further.
Almost no benefit to this beyond the…
Almost no benefit to this beyond the initial discount
15. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hey Tom, thank you for sharing your feedback.
We’re sorry to hear that you haven’t felt you’ve received the value you were hoping for from your membership.
Dis-loyalty offers a range of benefits beyond the initial 20% off at every hotel, including flexible rates, bigger discounts throughout the year, and other perks across our hotel and dining collection.
We’d really love to understand more about your experience and what you feel could be improved. If you’re happy to share some further details with us at hello@dis-loyalty.com, our team would be more than happy to look into this.
Thanks again for your feedback.
Misleading offers
14. syyskuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Laura, thank you for sharing your feedback.
We’re sorry to hear that your experience hasn’t met your expectations. We want our Members to feel confident in the offers and benefits available to them, and we’d really appreciate the opportunity to understand your experience in more detail. If you’re happy to share some further information with us at hello@dis-loyalty.com, our team would be happy to look into this for you.
Thanks again for bringing this to our attention.
Poor experience
The hotel ignored the discounts. The staff at the hotel had no knowledge of the workings of the program. The hotel was under staffed, and the service was nonexistent.
3. lokakuuta 2026
Vastaus yritykseltä Dis-loyalty
Hi Ellen, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t meet expectations and we understand how frustrating it must have been to feel that your membership benefits weren’t being recognised.
Any bookings made through Dis-loyalty have the Member's discount atomatically applied. However, we’d appreciate the opportunity to look into your specific experience and understand what happened during your stay.
If you’re happy to share further details with us at hello@dis-loyalty.com, our team would be more than happy to investigate this with the hotel.
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