I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Expert and friendly advice in store made selecting the right fire place for our media wall very easy. Delivery was within 4 days and bang on time and very friendly delivery driver. Couldn’t re... Näytä lisää
Happy with overall service, installation was rearranged numerous times due to manufacturing issue.then a hiccup on installation but that was sorted by gas engineer. On the whole very happy with my new... Näytä lisää
The website and products were very well detailed and informative. Easy to place an order. I was kept informed every step of the way. The whole process from ordering to delivery very smooth and quick.... Näytä lisää
Yrityksen tiedot
- Takkamyymälä
- Kodinkonemyymälä
- Sisustusliike
- Takkavalmistaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Direct Fireplaces
Yrityksen kirjoittama
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Yhteystiedot
137 Wellington Rd North, SK4 2PF, Stockport, Yhdistynyt kuningaskunta
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,1
Hyvä
318 arvostelua
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Gavin,
Thanks for your review,
Please don't hesitate to contact our Sales team ahead of any future orders (0161 376 4181 or sales@direct-fireplaces.com) ; we'll be happy to discuss any prospective discounts codes for your chosen items.
Kind regards,
Direct Stoves & Fireplaces
Vastaus yritykseltä Direct Fireplaces
Hi Juli,
Thanks for your review.
It's good to hear that the service received was so professional. We'll make sure to pass on your thanks to Jack and the team,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
From start to finish I would really…
From start to finish I would really recommend them!
I wasn’t pressured and all the fittings were explained.
The fire I originally picked wasn’t suitable but there was no issue changing it!
Highly recommend
14. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Marie,
Thanks for your order and for your recommendation!
We're glad that you felt so comfortable and informed throughout the ordering process,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Lee,
Thanks for your review,
We're glad to hear that your ordering experience was so positive and we'd really appreciate your recommendation,
We'll make sure to pass on your feedback to Jude and the rest of the team,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Very professional service
Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi,
Thanks for your positive review,
We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent company and product
Excellent company and product, delivered on time easy to deal with
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi David,
Thank you for your review.
We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
A must visit Store.
We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Keith,
Thanks for your review,
It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Fireplace suite took a long time to…
Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Hannah,
Thank you for your feedback,
We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.
As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.
If we can offer any further assistance, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Highly recommended
Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Neil,
Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with the delivery along with…
Happy with the delivery along with constant updates
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very nice showroom experience
Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi,
Thanks for your kind review,
We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.
If we can offer any further assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Over the moon with the fire for our…
Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Dave,
Thanks for your kind review.
The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Double check that a LPG Gas Installer is available in your Area!
We bought a LPG gas fire from Directfireplaces after FIRST CHECKING that DirectheatingServices could supply a gas engineer in our area. This turned out not to be the case as their fitter was not prepared to travel the distance. So although the fire arrived within a few days we had to manage with expensive electric heating for 11 weeks over the cold Winter until a local LPG gas installer eventually became available.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Cathy,
Thank you for your review,
We are sorry for any inconvenience regarding this order. As we're sure you can appreciate, gas engineers are sub-contracted through Direct Heating Services and while we try to provide as accurate a picture of their coverage area as possible, this is still ultimately at their discretion.
Not all Gas Safe Engineers will work with LPG appliances and this can also affect lead times for fitting depending on the customer's location.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Rubbish Service
Ordered 4 weeks ago and had no updates regarding my order by the company Direct Fireplace absolutely terrible service. Also was given a delivery date and still gave more than the time frame and still didn't receive anything on top I had to ring them to find out where my order of £400 was will never use this company again in the future.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Atif,
We are very sorry for any inconvenience regarding this order.
We can see that you were contacted by our Dispatch team the day after the order was placed, advising that the fire had fallen out of stock with our supplier and that this was on a February lead time.
Unfortunately, and as you will be aware, there appears to have been a further delay which was not communicated to our team. As we're sure you can appreciate, the Dispatch team would not have known to provide a further update without knowledge of the delay, as the fire in question is usually dispatched direct to the customer from our supplier.
This being said, we completely understand your frustration and if there is anything else that we can do to assist then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
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