Dillard's Arvostelua 379

Steer clear of making purchases on the website dillards.com. It's recommended that you explore alternative options during your search due to reported shortcomings in this company's customer service team, characterized by a lack of helpfulness and rudeness. This critique isn't born out of personal dissatisfaction or a desire to get one's way; rather, it stems from an actual encounter with subpar customer service.
In the realm of shopping, customers deserve to feel valued and special, especially when working with limited extra income. Regardless of whether one spends $5.00 or $5000, equality in customer treatment should be upheld. Unfortunately, this company falls short of supporting such principles

I will NEVER purchase from Dillards again. I was going to a wedding and purchased 3 dresses to try on (since I am in MA) and returned one of them. I returned them within 30 days of receipt, but I received the package back stating that the 30 days starts when they ship out the package - not when I received it (which was 5 days later). I am now out over $120 and have a brand new dress I will never wear. I will NEVER shop there again and will spread the word on every social media place I can along with friends.

I was traveling, had a layover in Florida, and went to Dillard and ordered BIRKENSTOCK $160 pair. Dillard sent me the wrong size. I called the customer service number and was sent a return label; however since I travel a lot, I wasn't able to send it right away. It passed the 30 days once I sent it back. They returned the shoes I returned with a note that stated I passed the 30-day return. They should exchange them since it was Dillard's error.

I was shopping in your store Wednesday , October 4th, at approximately 5. Started in shoe department, the young man working was polite and very helpful. Walked over to purses, I stood at counter to scan for $ and purchase. The young lady ignored me … continued looking/ scanning merchandise??. Had to go back to shoes for help! As I returned to purses/ with polite shoe guy, l she called out, rudely and “only marked item are on sale!” … why couldn’t she have help me, isn’t that her job….what happened to customer service. I’ll buy it somewhere else, on sale or not.

No matter what happens to your items dillards will not help you out. It’s unfortunate that you pay money to the company and they won’t do anything to resolve the matter. Because they deem themselves not liable for anything

returned a pair off jogging shoes got email acknowledging and they just mailed a bill showing no returned credited never nor more chistemas birthday gift card from hubby from dillard MACY ONLY

I am very disappointed in their return policy. You are the only retailer that requires you to "receive" the return within 30 days of order. Most all other retailers give you 30 days to get it to the post office from day of receipt. I order on line every week and will never order again because of you bouncing my return for being a couple days late. Bad customer service. I will continue to shop at Macy's, Chicos, Soft Surroundings, Eddie Bauer, JJill and Amazon.

9 days past my 30 day return limit. It was a $60 decorative throw pillow that I bought from a floor display that I changed my mind on. The floor manager refused to give store credit. Said it could be unsanitary. Said that i wasn’t at Walmart. Very rude and disrespectful. Eventually another manager accepted the return for store credit. If I had a Dillards charge card I would have had 90 days to return. There is a penalty for using Visa credit card.

I will never buy anything from Dillards again! I bought two pair of shoes on July 6 but I didn’t receive them until weeks later. Now they say it’s over 30 days and refuse to let me return them. This is outrageous! I have not worn them because they are too big. I am a 71 on SS

Hi, I've been waiting for my order of the white button with pockets jacket, & other things for months. It's been so long that my order confirmation, & no other communication I might add, has disappeared off my phone, you keep advertising but cannot be contacted. What do I do now.Thanks, E Oxley

Ordered nine items from a website labelled Dillard's on July 12. Discovered they were being shipped from China. Have been tracking them all ovr China; finally a package arrived yesterday. It is a ring I did not order! Get no response to emails I have sent.

Their customer service is horrible and I would not bother ordering anything online from them. They send damaged items and then refuse to refund your money.

Third time shopping with Dillard’s 1st order kirk Geiger heels and purse , 2nd order- Kirk Geiger leather thigh high boots, 3rd order 2 pair of Kirk Geiger platform heels an I must say everything I ordered from dillards was in excellent condition I dent have a problem with any of my items This is a real review an I purchase everything with my own money I will continue to order from this company .

I bought a Banwood Balance Bike for $200 for my daughter's birthday. When I went to open the parcel the night before to build it I discovered that they delivered a toy cabinet rather than the bike. This was the main present and I was very disappointed. They are sending the new bike asap but want me ti take the cabinet to a drop off location. I will not do this it is inconvenient. They told me they couldn't extradite the replacement shipment. Hopefully i get the bike this time. Overall pretty shocking service

Recently we visited family in TX. Found myself looking at items in Dillards. Found some items I liked and received assistance from a sales associate to have items shipped to my home. Excellent service and items arrived within a week.

Dillards refuses to return anything over 30 days. I had an item shipped, and at 1 month from arrival wanted to return it. Tags on, original packing, never worn. Their policy states the have to get it back within 30 days of ordering. They refuse to do anything. This item is not on sale yet, is still in the stores. They will give nothing!!! Really crappy!

Do not purchase anything from them online. Purchased a gift for a friend that I needed to exchange/ return. They pretty much have a no return/ exchange policy.
If you make a purchase from them, make sure you 100% need it and cant return it.
I regret purchasing this item from Dillards and wish I purchased from another site with better customer services.

I ordered a swimsuit at full price, and it went on a substatial sale before I even recieved the item. I called to request a price adjustment and was rudely told that that was not their cooprorate policy. I've never heard of anyone doing business like that. Also had to return another item from that order because it didn't fit, and they were very difficult about it at the store. The customer service clerk wouldn't assist in re-ordering in the correct size and was generally rude about the entire thing. Its so strange to me that a major upscale retailer like Dillards would treat customers like this as a 'coorporate policy'. Will think twice about making any purchases here again.

I’ve been a loyal shopper for more than 20 years and I’ve always loved Dillards.
However, I was racially profiled on Saturday , July 1 by the staff who works the section of the store near the accessories hand bags.
They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores. As I walked away I said it was unfortunate that they treat customers that way and she told me “well you shouldn’t steal then”. It was horrible. Never in my life have I ever been spoken to or accused in that manner. The staff needs better training.
I felt extremely violated and I will never return to the store, despite how much I really appreciate the ladies l who attend to the woman’s clothing section.

They sent us a dress with a stain on the hem and when we tried to return it with tags and everything they claimed we are responsible and will not take the dress back. It seemed clear when they sent it to us that the dress was sent to someone else prior or tried on in the store etc. Disbelief that they will not let us return the dress. Said if we could clean the dress they would take back but dry cleaners will not clean the dress with tags on it. Total Joke. They then said go ahead and take tags off but would not send confirmation that we could do that, which is totally suspicious. VERY disappointed.