Dromore House, East Park, V14 AN23 Shannon, Co Claire, IE


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Me acaban de cobrar la suscripción de un año 89,99€ y en la web dice que tengo 30 días para la cancelación después del cobro y la devolución del dinero. Acabo de realizar la cancelación del cobro y m... Näytä lisää

Saanut 1/5 tähteä

Ein Stern, weil 0 Sterne nicht möglich ist!! Trotz fristgerechter Kündigung meines Kaspersky Abos wurde zu Beginn des Jahres der Jahresbetrag für 2023 von Digital River abgebucht. Die Kündigung wur... Näytä lisää

Saanut 1/5 tähteä

Digital River bucht bei PayPal von meinem Konto 93,- Euro ab für ein PC-Programm, das ich nicht bestellt habe. PayPal belastet mein Girokonto und verweigert die Rückzahlung mit dem Bemerken, dass ich... Näytä lisää

Saanut 1/5 tähteä

I have had an unauthorised payment taken from my PayPal account of £1448.98. Until yesterday I had never heard of Digital River or entered into any transactions with them. Neither have I entered into... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Verkkokauppa-palveluntarjoajat

Yrityksen kirjoittama

Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.


Yhteystiedot

  • Dromore House, East Park, V14 AN23, Shannon, Co Claire, Irlanti

  • 353-0-61230000

1,3

Huono

TrustScore 1.5/5 tähteä

91 arvostelua

5 tähteä
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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

neuer Betrug

Digital River bucht bei PayPal von meinem Konto 93,- Euro ab für ein PC-Programm, das ich nicht bestellt habe. PayPal belastet mein Girokonto und verweigert die Rückzahlung mit dem Bemerken, dass ich DR zur Abbuchung ermächtigt hätte. Es wird gar nicht berücksichtigt, dass es eine ungerechtfertigte Abbuchung war. Offenbar arbeitet PayPal mit Betrügern zusammen. Aufgrund der massenhaften Beschwerden über unberechtigte Abbuchungen hätte PayPal schon lange die Zusammenarbeit mit DR kündigen müssen.

11. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scammers.

Scammers.
Charged me 224 euro. The order failed. I recieved no order number. I can not ask for a refund as no order was made. But they still took my money. What am I suppose to do

13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Auto Renewal of Avast Security Premium that Avast had cancelled

My Windows 7 laptop had became my NON-Internet computer – simply for management of my spreadsheets.
AVAST! replied to an earlier email of mine that
“No refund is due as you’ve missed the 30-day Money Back Guarantee period”
But also commented “The automatic renewal for your subscription has been cancelled.”

On April 29th, I had reason to briefly connect this old W7 laptop on to the Internet in order to access some old printing software that was still linked to my (very old) printer. Purely to create a Royal Mail parcel delivery note.
Then simply switched the online button to OFF.

In the meantime, Avast Security Premium decided BY ITSELF that I now wanted to reinstate my products for virus protection, and instructed DigRiv to debit my Credit Card the full price on it’s renewal date.

But I had been assured in Avast's email that
“”Your subscription will continue through the end of your already paid subscription term, after which it will end and no further renewals will take place.””

So, how dare Digital River Ireland bill the credit card that was no longer going to authorise Avast licence renewals !!

17. toukokuuta 2024
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Lloyd,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River is partnering with Avast to act as the merchant of record for Avast's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting Avast's customer support team directly. You can find their contact info here: https://support.avast.com/

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

Unauthorised payment to Digital River Ireland from PayPal.

I have had an unauthorised payment taken from my PayPal account of £1448.98. Until yesterday I had never heard of Digital River or entered into any transactions with them. Neither have I entered into any transactions for this amount of money with anybody. PayPal won't accept that it is a unauthorised transaction. How can a company just take this amount of money from someone's PayPal account?

29. huhtikuuta 2024
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Jim,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

It's a scam, don't touch them.

It's a scam. They take unauthorised payments without notice, my case through Paypal, and I don't even know what it's for, they should be investigated. I have hopefully stopped any further fraudulent charges via my Paypal account.

16. maaliskuuta 2024
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Mrs. Valerie Hughes,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

Bij betaling werd mijn order direct…

Bij betaling werd mijn order direct geannuleerd. Geld wel afgeschreven. Hoorde vervolgens niets meer van Digital River. Lijkt op een verdienmodel want het kost me veel tijd en moeite maar heb mijn geld nog niet terug. Een deel van de klanten zal al deze moeite niet nemen…

8. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

In spite of avast authorising repayment…

In spite of avast authorising repayment over 3weeks ago still no sign of refund

12. helmikuuta 2024
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Robert,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River is partnering with Avast to act as the merchant of record for Avast's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting Avast's customer support team directly. You can find their contact info here: https://support.avast.com

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

Order ram for my laptop .says 48 hour…

Order ram for my laptop .says 48 hour royal mail. 6 days later still no sign of delivery. Put a case Into PayPal for refund. Use amazon you know it will come or easy refund .

15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Bill,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

I ordered 2tb SSD storage

I ordered 2tb SSD storage. 3 days later, with no notification of dispatch, I phoned them. Although they’re located in Ireland, I got someone from a call centre in India. They said that there was a delay because they were out of stock but they were now processing my order. He said there was a problem with logistics when I said that they shouldn’t have taken my order if they were out of stock!!!
Don’t order from these people, they are incompetent. They didn’t even bother to let me know they were out of stock!!!

7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi John,

Thanks for reaching out! Sorry to hear you’re experiencing this issue. 

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

Eigenlijk verdienen ze helemaal geen…

Eigenlijk verdienen ze helemaal geen ster. Heb software gekocht en kreeg een onbruikbaar nummer. Kan niks met software, maar ze willen wel hun geld. Nooit kopen bij hen.
Goed dat iemand aangifte heeft gedaan bij de politie.

7. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I used their MiniTool Partition Wizard…

I used their MiniTool Partition Wizard to add space to C-Drive from D-Drive.
It corrupted the Boot system of the Laptop & the Laptop will not boot up. I had to spend $350 to get the Laptop to work again.
Never Buy Minitool

14. elokuuta 2022
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Manu, ​

Thanks for reaching out! Sorry to hear you’re experiencing this issue. ​

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.​

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly. ​

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

sind die blöd oder gehts nur um Betrug

Eigentlich 0-Stern.
Ich hab im April 2022 Bitdefender empfohlen bekommen und leider über Digital River gekauft. Bestellt für 1 Jahr, dann soll das plötzlich ein Abo sein. Ich find keine Möglichkeit das zu kündigen, aber egal, die VISA Karte läuft dazwischen ab... Nach etlichen Mails bekomme ich die Info, alles storniert, KEINE Abbuchung. Letzten Freitag dann eine Rechnung, nach erfolgreicher Bezahlung soll ich den Dreck neuerlich für 1 Jahr abonniert haben.
Hab denen jetzt eine Frist gesetzt, ansonsten Rechtsanwalt.
DAS IST NUR BETRUG - FINGER WEG VON DIESER FIRMA.

28. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This company is scamming you…

This company is cheating you with hidden tricks. You think ok I buy this one time to get a solution on a problem. But there is a hidden issue. You think I pay once but next year they take again money from you without any signal or mail... nothing. And try to find how to stop this, it's so hard to get a way of canceling this cheatings. Digital River shame on you!

22. maaliskuuta 2022
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi José, ​

Thanks for reaching out! Sorry to hear you’re experiencing this issue. ​

Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.​

For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly. ​

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.

Saanut 1/5 tähteä

Purchased a copy of VMWare Fusion via…

Purchased a copy of VMWare Fusion via Paypal and cannot retrieve the license key as Digital River does not recognise the Paypal transaction. Cannot find a way to resolve this on the Website and cannot find a contact phone number as their website is ridiculously difficult to navigate for end user customers.

19. maaliskuuta 2023
Oma-aloitteinen arvostelu
Digital River - Shannon-logo

Vastaus yritykseltä Digital River - Shannon

Hi Mr. James Wright, ​

Thanks for reaching out! Sorry to hear you’re experiencing this issue. ​

Digital River is partnering with VMware to act as the merchant of record for VMware's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.​

For your speediest path to resolution, we'd recommend contacting VMware's customer support team directly. You can find their contact info here:

For Support on your order, please log into the Customer Connect Portal: http://customerconnect.vmware.com/login
*Click 'Get Support' under the Support tab
*Under "Non-Technical" select the Problem category "VMware Online Store" and click "Continue Support Request" and the Support Request will be created.

If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.

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