Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Näytä lisää
Yritys on vastannut
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... Näytä lisää
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
3 Hylton Grange, SR5 3HR, Sunderland, Yhdistynyt kuningaskunta
- 0333 999 9762
4,9
Erinomainen
8 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The staff was so friendly and explained…
The staff was so friendly and explained everything well
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service
Excellent service, friendly and understood what we wanted.
Very professional.
2. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, everything explained about sofa care & payment, lovely lady who served us .
2. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant service and advice
Brilliant service and advice, quick and easy no hard selling but completely sold!
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were really impressed by the…
We were really impressed by the friendly staff and the no pressure sales experience. Everything was fully explained and we left feeling very satisfied with our purchase.
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Super helpful and knowledgeable
Super helpful and knowledgeable. Helped us chose the perfect sofa and dining set for our room. Highly recommended.
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent Customer Service
Salesperson was friendly, knowledgeable on the product and explained everything in detail, ensuring the product we were purchasing was personalised.
To ensure order was correct they requested the assistance of another salesperson.
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
31. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
31. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sophie was fantastic and very helpful…
Sophie was fantastic and very helpful 10/10
31. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
31. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
31. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
I waited exactly 1 hour to place an order, I walked out in the end
Either not enough staff or they are taking far too long on a sale. One couple sat for an hour and 75% of the time was general chat, completely unrelated. I know 2 sales were lost in this store as another person followed me out of the door and they too knew exactly what they wanted.
27. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Sunderland
Good afternoon,
Thank you for taking the time to share your review with us, we are disappointed to hear of your in-store experience. Our sales advisers do aim to build rapport with our customers and ensure every sale is detailed and thorough, however we will certainly feed this back to improve the service we provide.
Kind regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.