Was looking for a small sofa and tried many stores in Slough. Went into DFS first and saw the sofa we eventually bought. The store assistant, Sky, came over to us and was immediately friendly and made... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Being greeted when walking into the showroom then left to have a look round Very helpful when we decided what we wanted answered any questions that we asked No stress relaxing atmosphere
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They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... Näytä lisää
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Ahmed was very helpful, talked us through everything we needed to know, explained all the delivery options and made sure we were happy with everything. A very friendly young man and not pushy. We had... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, Yhdistynyt kuningaskunta
- 0333 999 9785
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sales lady was spot on
21. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello Robert,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
1 Star
1 Star order ref M6Z4BXQWH
I am extremely disappointed with my experience with DFS.
Before purchasing my £2,000+ San Mateo sofa in Resilience fabric, I explained that I had a dog and wanted the most durable fabric available. Based on that conversation, this was the fabric recommended to me.
Within days of delivery, minimal contact from my dog left visible scratches. I never expected the sofa to be pet-proof, but I did expect a premium sofa, recommended as one of DFS’s most durable fabrics, to withstand normal family life far better than this.
I raised my concerns immediately, but despite going through the full complaints process, DFS rejected my complaint and issued a final response, stating the marks were caused by my dog.
My disappointment is not just with the product but with the customer service. I tried to reach a fair resolution, including accepting a substantial partial refund, but no compromise was offered.
I will now be pursuing my complaint through Alternative Dispute Resolution.
Based on my experience, I would advise anyone with pets to carefully consider whether this fabric is suitable for their home before purchasing.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DFS Furniture - Slough
Good afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
It was a great experience
It was great visiting dfs today, Muhammad was very friendly and welcoming! He gave us alot of advice and recommendations. I even enjoyed the coffee there so much. This is my third sofa from dfs, they are very good quality.
20. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales staff was amazing..
The sales staff was amazing... very helpful... patient (when kept changing our mind) and kind. We came back because of him, even though you had many other sofa shops on the same road.
16. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff who also…
Friendly and helpful staff who also gave us the chance to have a look around and didn't hound us in a salesperson way.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Livie Armchair
Sales Assistant remembered my name from a previous visit and allowed me to take my time sitting on the armchair to see how it felt so it was a no pressure sale.
Ensured the correct details of the chair (fabric & legs choice) were entered in the order form and I received email confirmation very quickly.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Alan is the best
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Staff great service great
10. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello Neelam,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Marlon was very informative and…
Marlon was very informative and helpful, he went through everything and helped me choose a colour great service
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello Natalie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hats off to Mohamed
Hats off to Mohamed, he helped us through the process. He was very patient and lovely and he knew his stuff. Well done!
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello Ivan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good customer assistance from the…
Good customer assistance from the staff. Explained the product well. Takes time, not rushing and polite staff.
6. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello Swan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Welcomed into the store
Welcomed into the store, which is rare in some stores. Salesman allowed me to look around with out hovering near me. Once I made my top two sofas, he was at hand in guiding me through the makes, measurements and how they would fare in my lounge.
7. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Tanya was excellent from start to…
Tanya was excellent from start to finish 10/10
Professional, gave options and asked if we needed furniture elsewhere. She was pro at her job
6. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Mohammed was a delight and very…
Mohammed was a delight and very helpful. Thanks for helping us to choose our dream bed and mattress.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff was very helpful and polite…
The staff was very helpful and polite and friendly
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service from Alan @ Slough…
Great service from Alan @ Slough branch, really helpful without being pushy.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Slough
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The person who dealt with me and took…
The person who dealt with me and took my order was absolutely first class! Polite knowledgable and professional
Very nice young man - thank you
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Was a great experience friendly staff…
Was a great experience friendly staff very polite & helpful not pushy to buy more expensive item would recommend slough branch very good experience all staff & service was great
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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