From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Näytä lisää
Yritys on vastannut
On entering the store we wasn’t ambushed left to look around for a bit. Then we were approached by Damian..( I might have his name wrong as I’m useless) 🤦🏼♀️ young guy with a short hair cut and... Näytä lisää
Yritys on vastannut
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Broadstone Way, Unit 1, BH15 3TE, Poole, Yhdistynyt kuningaskunta
- 0333 999 9784
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lauren was extremely knowledgeable and…
Lauren was extremely knowledgeable and helpful
21. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Spent 3k on a sofa
Spent 3k on a sofa, delivery was delayed and I got £170 parking fine from being in their car park
24. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and we are really sorry to hear you received a parking fine. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
The car parks are independently owned and there should be signposts advising the maximum time of stay. We would advise contacting the parking company directly should you wish to dispute this.
I have taken a look into your order and I am happy to see you're furniture has been delivered and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Poole Store The store manager 3KE Lauren dealt with…
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excellent business.
21. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello Thomas,
We’re really glad to hear the process of ordering over the phone with Lauren was made easy. We hope you love the furniture once it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service received…
Fantastic customer service received from both Sebastian and Hannah, the way they handled me as a customer is the level expected when relatively large amounts of money are being spent, thank you.
19. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello Sara,
Thanks for your lovely feedback, we’re glad to hear Sebastian & Hannah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I was very happy with the gentleman who…
I was very happy with the gentleman who help us with our sofa . He was very good with the information and there was no rushing and he given us time
19. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the staff very helpful…
We found the staff very helpful directing us to the product that best suited us , the young lady that helped us was very polite and helpful we were put under no pressure or obligation and came away feeling very satisfied
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My thanks to DFS Furniture
My thanks to DFS Furniture - Poole for their assistance in helping me through y recent furniture purchase. I found the experience most enjoyable, with the sales person (Frances) taking me through all the options available and looking up lead times for various products to ensure that I was able to make my choices with complete confidence. Well done.
14. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service from Stephen and…
Great service from Stephen and unpressured and positive experience
16. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Salesman Damien was very polite and…
Salesman Damien was very polite and clear on all information with regards the sale and aftercare of my purchase. Damien was also very friendly and also very professional
14. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello Mandy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Poole were Superb
The staff were excellent, not pushy and didn’t follow you around but very helpful when you wanted information.
The product range was great and the modular nature of the sofas enables you to tailor them to your own requirements.
13. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly salesman
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
New sofa sorted
Amazing salesman helped me choose my first new sofa in a long time.
Went out of his was to make sure I was happy and everything was right and explain all about all the after care.very excited to have a brand new sofa on order.
Only tiny little negative was all the other add ons that they try push you to have , felt a tiny bit bombarded.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The perfect experience …
The person that serve me made the process smooth, quick and seamless. Just the way I want shopping for furniture to be.
3. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Julian was absolutely lovely and great…
Julian was absolutely lovely and great at answering questions!
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and informative staff
Very helpful and informative staff, even let us stay late to finish our order.
PS. A drink would have been nice.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from the time we…
Excellent service from the time we engaged with the salesman to the time we finished
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The young lady that helped use was so…
The young lady that helped use was so good
10. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My experience with DFS Furniture.
Frances dealt with my request for a new sofa. She was absolutely amazing, very articulate and helpful throughout. I never felt rushed or pushed to make a decision, it was like she genuinely wanted me to be happy with my choice. My order had to be adapted due to measurements recently, Frances helped through that process with confidence and the perfect blend of friendliness and professionalism. I am so excited about my future lounge, it is going to be stunning! Thank you Frances, also the rest of the DFS team, all so friendly and helpful.
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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