From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Näytä lisää
Yritys on vastannut
Dan was great showing us all the appropriate chairs he thought might be good for my brother. No question too small. We decided on lazyboy in the end good quality and lovely choice of fabrics. My brot... Näytä lisää
Yritys on vastannut
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Broadstone Way, Unit 1, BH15 3TE, Poole, Yhdistynyt kuningaskunta
- 0333 999 9784
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A very pleasant experience
We were made to feel welcome as soon as we walked through the door. We explained what we were looking for and pointed in the right direction. We were then left alone with no pressure at all to buy. We decided on a bundle and Sebastian came over to assist us. He went through every detail of the purchase with us and answered all of our questions. A very pleasant experience for a pricey shopping trip.
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sebastian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Julian made things easy and quick as…
Julian made things easy and quick as soon as we’d made our decion
1. elokuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Fabulous service from the very helpful…
Fabulous service from the very helpful staff especially Sebastian, they made the whole experience a pleasure.
20. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Had a very nice and friendly man that…
Had a very nice and friendly man that was dealing with us today . He was very knowledgeable about all that we asked him. Would highly recommend this store. And we even had a free hot drink ☕️
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine E
DFS Central Customer Support
DFS FURNITURE POOLE
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so nice. Wonderful to see a salesperson being human...not machine like. She had the patience of a saint, unlike the next store along who had a slightly pushy salesman. We left that store. Now to practicalities. DFS easy to identify along a parade of stores just outside Poole. Leval access to air condition store,lots parking directly outside, including disable spaces. Good store layout with offers of liquid refreshment and a loo....whilst testing the furniture. Reasonable array of alternative product colours available. We were offered various Combinations to suit our specific requirements. Staff around, but NOT pushy, just very informative and on hand if needed.
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Brilliant service
Had a great shopping experience in your Poole branch this morning. Unfortunately I’m terrible with names but the gentleman who served us answered all of our questions and explained all about different fabrics. He also explained all about care for our new furniture and showed as what colours were available in fabric we had chosen. Also there was a lovely lady who made us welcome fetched the gentleman who served us and then made us a really good cup of coffee and from me that’s praise as I’m fussy about coffee. Thankyou to both of them
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Quite focused on trying to sell extras…
Quite focused on trying to sell extras when we were clearly not interested. Express delivery is not very 'express' as it is a 7 week wait. Also delivery is quite expensive.
30. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Layla made our experience perfect
Layla made our experience perfect, very helpful, explained our options with the sofa and payment options
29. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent Service
The quality of the furniture is outstanding, and the staff were friendly, professional, and very helpful throughout the whole process
28. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing customer service - David
David was a top guy, so helpful and insightful and knows his stuff can’t recommend him enough. Every question we asked he knew the answer. 10/10 service.
28. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, who took the time to talk through the options and help us choose the right sofa.
27. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Looked after by staff and appreciated…
Looked after by staff and appreciated offer of coffee
28. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We found our experience in one of your…
We found our experience in one of your Poole stores today to be very pleasurable and your staff [Frances] to be very helpful. Frances took her time to explain all options to us and was a breath of fresh air.
27. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello Andrew,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very welcoming atmosphere with no one…
Very welcoming atmosphere with no one leaping on you to try and get a sale.
Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were interested in and we looked at colour and material ranges. There was no hard sell or pressure and we were given plenty of time to choose our new suite. Layla covered everything in detail and we went away as happy customers, can't wait for our new suite to arrive.
26. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Expect to get guidance in the store
Hope the sofas which comes tailor made are indeed good and comfortable and comes with additional cushions.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Popped in to DFS to have a look around…
Popped in to DFS to have a look around and ended up coming away with a new couple of two seaters. Had a great experience and the staff were super friendly and helpful.
25. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our advisor Stephen was great
Our advisor Stephen was great in helping us choose a sofa for our new house - really pleased with his customer service, thank you!
26. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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