From the greeting to the purchase, it was a pleasure to be in the store. I was given advice on my sofas as to whether I had sufficient space to get it in my home, also as to the colour what it looks l... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Näytä lisää
Yritys on vastannut
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Näytä lisää
Yritys on vastannut
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Yhdistynyt kuningaskunta
- 0333 999 9831
4,9
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience
Really relaxed, professional and no pressure sales tactics. Felt like everything was well explained and more than happy with my purchase.
17. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesperson,David from the…
The salesperson,David from the Llantrisant beach, was fantastic. Explained everything in detail and couldn’t have been more helpful. Lovely manner and patient. Should be recognised as an exceptional addition and valued member of staff.
17. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and nice coffee…
Staff were very helpful and nice coffee whilst we decided on sofa whole experience was great
16. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. No update on delivery, considering it should have been 7 days. Customer service nit got a clue.
Left with no furniture. And no update
Suddenly everyone on the phone once left this review. DfS saying sorry. Delivery company giving me a date another week away, telling me to taje ir leave it, no choice. However dfs advertising 7 day speedy delivery, them having to wait 14 day, which might have been more if i hadnt rang. I am fuming, but delivery company gave me no choice in the matter. Dfs change your delivery company, there draging your name down and dont care.
15. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Afternoon,
We are really sorry to hear you have not yet received your furniture. Looking into your order we are able to see the delivery courier has been in contact and delivery has been arranged. If you need further assistance please do contact us on 0333 99 99 777 and we would be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
14. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
the patience and helpfulness of the…
the patience and helpfulness of the salesmen and being made to feel really comfortable nothing was too much trouble!!roberta
14. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Went to look for a new chair in DFS, didn't think I would buy one today as I wanted to look at other stores, but the service I received from David was excellent so I ended up buying the chair. Thank you so much
13. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Josh was just fantastic made me and…
Josh was just fantastic made me and partner feel so welcome and let us take time and great conversation about what we was looking for
12. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The customer service advisor
The customer service advisor, was a pleasure, no rushing, explained everything, also he was very joyful.
12. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Staff were amazing
Staff were amazing, process was fast anf easy, nothing but helpful
11. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Good experience
The gentleman (his name escapes me sorry) was very helpful. We'd been in and out of the store a few times and he answered all our questions. He was attentive without being overbearing. Thankyou
10. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
McKenzie Give that man a raise
McKenzie was very detailed and explanatory and came across very confident but still approachable and humble made it easy for us in exploring all options. Brilliant service.
9. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and easy👌🏽
9. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Vastaus yritykseltä DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Dealt with Gary at the Llantrisant…
Dealt with Gary at the Llantrisant store he was very helpful and knowledgeable
A pleasure to deal with
8. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I ordered 2 2seaters the 1st 1 had…
I ordered 2 2seaters the 1st 1 had problems with 1 ov the chairs which they replaced the following week which was good then I found out that the other 2 seater had different colour arms I have waited 5 months for 2 new arms and they’ve sent them to the post office to be delivered and still don’t know when someone is coming to fit them not very good customer care is it.Discusting.
4. marraskuuta 2025
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Morning Steven,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I have taken a look into your order and can see the parts should arrive to you by 12th May and once this has arrived to you the service team will be in contact to arrange a service visit. Please be rest assured we will get this resolved for you and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Vastaus yritykseltä DFS Furniture - Llantrisant
Good afternoon Terry,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young man who sold me the furniture…
The young man who sold me the furniture was very helpful and explained everything to me
6. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good afternoon Keith,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very helpful and knowledgeable staff.
5. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Leah was amazing couldn’t do enough to…
Leah was amazing couldn’t do enough to help and accommodate our needs 🌟 🌟 🌟 🌟 🌟
5. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Llantrisant
Good afternoon Lyn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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