The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Näytä lisää
Yritys on vastannut
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Näytä lisää
Yritys on vastannut
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Yhdistynyt kuningaskunta
- 0333 999 9777
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS customer service
DFS customer service has always been really good, friendly staff always say hello when you walk by or smile, will ask if you need help and if you don’t they’re happy to walk away and tell you to let you know when you need them, we spoke to Dianne(Dee) I think her name was and she was so friendly and made the experience incredible
21. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Really helpful and friendly staff that…
Really helpful and friendly staff that made it very easy
23. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
New Sofa from a Lovely Store!
We had a wonderful experience yesterday with the wonderful Matt at the Nottingham store picking out our new sofa! The process was friendly, quick and easy. Thank you!
21. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
My visit was really easy and…
My visit was really easy and comfortable the assistant was really friendly and helpful would definitely recommend dfs at Holbrook and the assistant I had.
21. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Excellent service and product on…
Excellent service and product on express delivery got it in 5 days.
14. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful. Very good customer service; they discussed options; colours and different options for the sofa legs.
Discussed the guarantee and additional upgrades to the guarantee.
The only disappointment was that the sofas do not come with cushions as one would expect.
20. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful member of staff
20. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good and friendly service
Good and friendly service. We knew what we wanted but not in the correct size so assisted to finding an alternative.
20. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Made to feel comfortable and explained…
Made to feel comfortable and explained everything about the product and what will happen next
18. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman Matt
Salesman Matt, left us alone while we looked around, and only after we'd spent a bit of time looking at the settee we liked, did he approach and ask if we was ok, we told him we were looking and deciding, so he left us alone a bit longer, then when we was ready, he came to offer us information about the settee we was looking at, after fetching us a coffee, we said yes we're interested, he was not pushy at all, told us all the options, explained about the extra cover we could take out, but never once did we feel like it was a hard sell... So overall very happy with our experience, pleased with our purchase, and once again DFS, has met our needs.
18. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matt met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service very helpful
Great customer service very helpful
Especially Bob
15. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The friendly member of Staff his name…Bob
The friendly member of Staff his name was Bob...he was really helpful
17. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady who helped was lovely …
The lady who helped was lovely so polite took all round show room asking us what style very friendly she knows her job
17. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Becci was lovely so helpful and made us…
Becci was lovely so helpful and made us feel so comfortable ! It was nice to not feel rushed and taken through it all with so much detail
16. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Good Afternoon,
We are really happy that Becci met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Charlotte was brilliant, nothing was too much trouble, she explained the whole process in detail and even stayed behind after her shift had ended to make sure we were satisfied with everything. Amazing customer service.
15. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Charlotte met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service
The salesman Matt, was extremely professional, knowledgeable and polite. He never rushed us at all even though we did take some time to decide our purchase. We do have one suggestion, it would be fantastic if other stores (ie Grantham where we live) could hold just one of each style of dining chairs to negate the need to take a two hour round trip to Nottingham.
15. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Bob the sales man at the ikea dfs store…
Bob the sales man at the ikea dfs store was excellent. Not pushy. As an experienced salesman I can say give me more salesmen like bob true gent👌
Bit older. Maybe reads the room instead of rushing in as youngsters learning the trade. Well done.
15. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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