DFS Furniture - Aintree Arvostelua 

Excellent customer service from start to finish. The staff were friendly, professional, and very helpful throughout the whole process. They took the time to understand our needs and made everything easy and stress-free. The quality of service was outstanding, and we felt valued as customers. Highly recommend — definitely a 5-star experience!”

Excellent customer service from Jack. He was extremely helpful, patient, and professional throughout the whole process. He went above and beyond to help us choose the right sofa and made the experience very easy and comfortable. If possible, I would give 10 stars instead of 5. Truly outstanding service!”

Sarah was helpful and gave good advice. Answered all questions in professional friendly manner.

Callum was fantastic and very knowledgeable. He was also very patient and understanding going thorough everything a number of time to ensure we were happy. Thank you

Very happy with the help from Callum! Really helpful and made for pleasant experience.

Had a lovely experience at DFS today. I hate walking in to a shop and having someone coming straight up to you and following you around I feel uncomfortable and like I’m being put under pressure to buy, but here they didn’t do that. There were plenty staff around who were all very friendly and helpful. No pressure to buy and made the process easy. Happy to of walked away with our new sofa and to be delivered a lot sooner than we expected.

We chose the sofa which I think is best for us.
However, some of your sales staff were not great. One in particular called my wife 'love' so we made sure not to order with him.
Generally the sales team were poorly informed about what was available as corners etc so we were not confident enough to order.
Only after checking with other retailers we felt this was the best option for us.
It felt like the least worse option.

Graham looked after us from start to finish. Explained everything in detail.

Really helpful staff!

Left to browse. When I did need help assistants were very friendly and knowledgeable.

Good choice of settees and staff very helpful

Great customer service

The staff treated us very nice, made us feel welcome and brilliant as always…give us gud advice on what to buy also

We recently attended DFS, Aintree, to view sofas and we spoke with Celine who was very helpful indeed.
Having decided on a sofa set, we returned there on 13/05/2026 to place our order. On that occasion we were assisted by Richard who was also very friendly, knowledgeable and helpful.
Richard answered all our questions then prepared our order request explaining what aftercare products and insurance were available, how eaziglide works, then giving us a total price and explaining our payment options.
Oh and we got free coffees on each store visit.
Thanks Richard and Celine.
We’re expecting our new sofas to arrive in around 5 weeks so we’ll review the actual product then.

Sarah. The young lady that helped me was very attentive and answered all my questions,and guided me through the whole process.

Brilliant service very kind an helpful every happy with my order an service

Left to browse at leisure, no hard selling, staff happy to help when we requested, excellent customer service, very friendly and professional.

The sales assist Matt was very helpful and knowledgeable. Made our purchase as smooth as possible .

Andy the branch manager was exceptionally helpful and bent over backwards to help. The sales lady Jessica was very professional and knowledgeable. Would highly recommend to ask for either if you need assistance.

Very helpful, friendly and professional staff.

Sarah the assistant was absolutely amazing and friendly and made me feel comfortable with her questions and answers