Fantastic product. I particulary love the orange/lemon soda, the pork meatballs & of course the pasta. I bought the panna cotta l had fun translating it. Its receive well packaged & delivered with ca... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have been ordering from Delicatezza regularly for over a year. They offer an excellent service at a very good price. I'm Italian and really appreciate having my childhood breakfast biscuits delivere... Näytä lisää
I regularly order baby food every month for my children and some delicacies from my hometown that I miss so much and that I can't find anywhere. We had a little mix-up at the beginning with Deliveries... Näytä lisää
Yritys on vastannut
I have ordered a few times over the years as they offer some of my favourite products, often with great discount offers. I tend to order lots of items in glass bottles/jars and they are always... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Delicatezza is the UK's Premier Italian Online Food Shop. Italian Delicatessen and Top Italian Brands. Orders Delivered to Your Home or Business. Shop Now: Burrata. Fresh Pasta, Sausages, Salame, Fonzies, Mulino Bianco, Rummo, Divella, De Cecco, Barilla, Rio Mare, Mutti, Plasmon, San Carlo, Goleador, Ciobar, Paneangeli
Yhteystiedot
72-98 Blundell Street, N7 9BL, London, Yhdistynyt kuningaskunta
- contact@delicatezza.co.uk
- www.delicatezza.co.uk
4,5
Erinomainen
78 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely food that can be hard to buy…
Lovely food that can be hard to buy locally.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Great Italian food company
Great Italian food company, great produce and delivery service.
My family love the fresh sausages you cannot beat the quality unless you make them yourself!
Even in Italy done parts do not make quality sausage like these.
Good produce all-round. Been buying from them for a long time.
Thanks Delli C. In London
6. tammikuuta 2026
Oma-aloitteinen arvostelu
A great customer experience, even when things go wrong
I have ordered from their website several times since discovering them this year. The boxes they ship are generally very well packed, and they pay great attention to fresh products by including insulated bags and gel ice packs to keep items fresh during transport.
In case of delivery issues, as happened to me with DPD, they respond quickly and step in to resolve any inconvenience, providing excellent customer service.
I will definitely continue to be their customer.
Thank you for the great service, guys!
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Awesome Service
Always quick service and response times to any enquiries. If anything happens to an item they are quick to fix the issue. Love being able to get quality Italian products.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Always impeccable service and quality…
Always impeccable service and quality products! Special mention to Pierpaolo always there to help, great service!
The driver(sorry didn’t catch the name) always helpful and polite!
Thank you Delicatezza’s!
Ciao
Luca
3. joulukuuta 2025
Oma-aloitteinen arvostelu
So far its been great
So far its been great, promt replies to my questions and your site is very easy to find what I need..
Just wait for order to arrive next week..
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Had an issue with my order which was…
Had an issue with my order which was promptly resolved and this is now on the way. Issue was with DPD but Delicatezza resolved everything at their expense which I thought was class service.
DPD is yet to communicate to me what happened to my parcel which is poor from their side.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Genuine italian delicacies
I regularly order baby food every month for my children and some delicacies from my hometown that I miss so much and that I can't find anywhere. We had a little mix-up at the beginning with Deliveries, but then the owner himself called me and explained what to do. From then on, I've never had any problems. Everything always arrives on time. If you want to eat Italian food, I recommend it.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Linda,
Thank you so much for your lovely review - it truly means a lot to us.
We’re delighted to hear that your orders are now arriving smoothly and that you’ve been able to enjoy both the baby food and those special Italian favourites from home. That’s exactly why we do what we do.
We really appreciate your patience during the early delivery hiccup, and we’re glad everything has been running reliably ever since.
Thank you for choosing us month after month - and for recommending us.
We’re always here whenever you need a taste of Italy delivered to your door.
Grazie di cuore,
The Delicatezza Team
If I could I would give them 0 stars
If I could I would give them 0 stars, ordered end of November for 10th December delivery, they send it via DPD courier - parcel didnt arrive, when contacting them and asking for refund the man on the phone, was very defensive and told me to wait another day to receive it! imagine meat siting for 48hrs in the box allegedly with dry ice - it would be stinky! anyway after repeatedly asking for refund and him denying to do it, i said i would live them negative feedback - which he replied "I don care!" - yes you reading it right, they do not care. Blaming courier for non delivery, knowing they are cheapest around and very poor service isnt a top of the customer service experience you would expect from someone charging 5£ per 400g of sausage. NEVER AGAIN! STAY AWAY!
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Lukasz,
We’re sorry you felt you had a bad experience, but parts of your review are not accurate, so we’d like to clarify the facts.
Your order was dispatched on time from our warehouse on 09 December using DPD’s Next Day by 8pm service.
We completely understand the frustration caused by couriers not providing end customers timely updates, especially during the very busy period following Black Friday and in the run-up to Christmas. When you contacted us around midday on 10 December, the parcel was already loaded onto the DPD van and out for delivery, which we tried to explain to you. We appreciate the conversation became very tense, but at your request we recalled the parcel and processed a full refund immediately.
For reassurance, our chilled packaging is designed and tested to keep products fresh and safe for up to 48 hours, even in the event of a courier delay.
Our team is always here to help, and we will continue doing everything we can to provide reliable service.
The Delicatezza Team
Best Italian importer around
Broad selection at amazing prices, with speedy delivery and always well packed. I can’t fault them. They’ve won a loyal customer.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Thank you so much for your wonderful review — it truly made our day!
We’re delighted to hear you’ve been enjoying our range, prices, and delivery service. Our team puts a lot of care into sourcing authentic Italian products and packing every order with attention, so it means a lot to know it’s appreciated.
We’re honoured to have earned your loyalty, and we look forward to sending many more Italian favourites your way.
Grazie mille,
The Delicatezza Team
Helpful and responsive
Helpful and responsive. Quality of product is very good.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Grazie mille, Raffaella — we really appreciate your kind words.
We’re so pleased to hear you’ve found our team helpful and that you’re enjoying the quality of our products. We work hard to bring the best of Italy to our customers, and it’s wonderful to know it’s being felt on your end.
Thank you again for taking the time to share your experience — it means a lot to all of us.
The Delicatezza Team
Amazing place to shop all your Italian…
Amazing place to shop all your Italian goods. Not one bad experience with them and delivery is pronto! Also, your food, groceries or items comes neatly packed
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Grazie mille, Valentina — what a lovely review!
We’re delighted to hear that you’ve had consistently great experiences with us. Knowing that you can rely on fast delivery and neatly packed orders truly means a lot — our team takes great care with every parcel.
Thank you for choosing us for your Italian favourites. We look forward to delivering many more “pronto” boxes your way!
The Delicatezza Team
Authentic Italian Deli
Great food and great service. Have been ordering from them for several years now. Only one occasion when the delivery failed during a bank holiday week and Delicatezza made it right. Particular praise for their Salcicciamo sausage and meatball products.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Grazie Rob - what a fantastic review to read!
We truly appreciate your loyalty over the years. It means a great deal to know you’ve consistently enjoyed both our food and our service.
Thank you also for mentioning the one delivery hiccup — we’re glad we were able to make things right quickly. Bank holiday weeks can be unpredictable, but we’re always here to ensure you’re looked after.
And we couldn’t agree more about the Salsicciamo sausages and meatballs - they’re customer favourites for a reason!
Thanks again for your continued trust.
The Delicatezza Team
Unable to delivery despite two weeks notice
Ordered over two weeks ago to test before a roll out over all our locations, repeatedly chased them - repeatedly told it was out for delivery - then was emailed and told it wasn't but was out on Monday - Monday comes, I have to call and told 'they forgot to load' the truck - then finally told on the phone that It was our fault for not giving them more time - have NEVER dealt with a wholesaler that cannot fulfil an order with two and half weeks notice.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Joshua,
We’re sorry your experience didn’t go as smoothly as expected. Since your last wholesale order in 2022, our delivery routes and schedules have changed. Unfortunately, the order was placed without prior contact, so by the time we spoke the weekly delivery window for your area had already passed. We understand the frustration, and we’re sorry for any miscommunication. Our wholesale service normally runs reliably when delivery arrangements are confirmed in advance.
The Delicatezza Team
Delicatezza itself is an excellent…
Delicatezza itself is an excellent service but i WISH they would stop using DHL. 3 times now they have delivered my parcel to a completely random address, miles from my house, hours after the allotted timeframe. They are an absolutely sh*t delivery company and i think my parcel would have more chance reaching me if it was delivered by a carrier pigeon. Unsure whether i will be ordering again after the latest fiasco (i had to drive to some random persons house to get my box, and this person refused to hand it over until i threatened to call the police - NIGHTMARE)
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Bethany,
Oh no — that really does sound like a nightmare, and we’re so sorry you had to go through that. We completely understand your frustration with the delivery experience. You’ll be pleased to know we’ve taken this feedback on board and have since switched to DPD as our delivery partner. Feedback so far has been excellent, and we hope this change gives you confidence to shop with us again.
The Delicatezza Team
Not great this time
It is not the first time I buy from delicatezza and the wrapping has always been good but this time has been bad.
I had to throw away packages of pasta and flours as the fresh food was not packed well and they arrived basically wet.
I wanted to rate this experience with a 2 stars but since the other times it was good I have given a 3- star rate to this experience.
I would suggest to make sure that the fresh food is well-wrapped
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Valeria,
We’re really sorry to hear this — that’s not the standard we aim for. Our warehouse team are usually very careful with packing, so we’re surprised to hear this and have already passed your feedback on to our warehouse manager. You’ll also be pleased to know we’ve since switched our delivery partner to DPD, and we’ve been receiving excellent feedback since the change. We hope your next order reflects the quality and care you’ve come to expect from us.
The Delicatezza Team
Stale food and hair in my cake
I was relatively happy when i got my order and just had a couple issues with some products that despite not being reduced tasted dry and stale (the best before date was fine I’m not sure how that happened and don’t want to think about it), until i opened one of my pan di stelle merendina and took a bite and a whole curly light brown hair came out of it. I spent £70 on my order and i was so disgusted by the hair that i found half way through eating my merendina that i immediately threw the rest away. I was gagging so bad because of how utterly disgusted i was. I would rate it one star but i acknowledge that this is someone’s business and don’t want to affect ratings too badly but this was actually disgusting.
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Saffia,
We’re really sorry to hear about your experience — finding a hair in your food is understandably upsetting, and we completely understand your reaction.
That said, we were surprised to read this in a public review without any direct contact. We always encourage customers to reach out first so we can resolve things quickly and properly.
Just to clarify: Delicatezza is an importer and distributor — we don’t manufacture the products ourselves. We’re happy to liaise with the brand directly for you, but it’s important that issues like this are flagged so we can take appropriate steps.
You also mentioned being “relatively happy” with the rest of your order. Since our service covers pricing, packing, and delivery — all of which seem to have gone well — it feels a little disheartening to receive a 2-star review based solely on one product fault.
We’d still love the chance to make this right — please email us at contact@delicatezza.co.uk
Grazie,
The Delicatezza Team
This company is excellent
This company is excellent! They deserve more than 5 stars. I ordered from them recently , very well packed , I am really impressed the biscuits are intact , no broken jars. I ll be your regular customer.
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Francesca,
Grazie mille for such a lovely review — you've made our day! 🌟
We put a lot of care into our packing, so it's wonderful to hear that everything arrived safely and intact (especially the biscuits!). We’re thrilled to welcome you as a regular customer — it means the world.
See you again soon at Delicatezza!
— The Delicatezza Team
Trusty
Great products, fast delivery, 2 working days.
Products arrived intact. Highly recommend.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Delicatezza
Hi Ioana,
Grazie for your kind words and recommendation! We’re so glad your order arrived quickly and safely — exactly how it should be. It means a lot to have your trust.
Hope to see you again soon!
— The Delicatezza Team
I placed an order over a week ago for…
I placed an order over a week ago for special next day delivery. Still waiting. The money was taken straight away but still no delivery
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
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