D B Roberts & Partners Arvostelua 

Our experience with DB Roberts Stafford has been deeply disappointing and frustrating from start to finish. We entrusted them with the sale of our elderly parents’ family home and ultimately had to end the contract due to repeated failings and a complete loss of confidence in their service.
One of the main issues was poor communication. We were told to expect biweekly updates on marketing and feedback — over the entire time the property was live, we received just two updates, both only after we chased them. When we emailed with questions or concerns, replies often took days, even when multiple staff members were copied in. This shows a complete lack of urgency and professionalism.
There were also several basic administrative errors that we had to repeatedly follow up on. For example, the property was incorrectly listed as "link-detached" rather than "detached" — a correction that wasn’t made until the property had already been live for several weeks. We also had to follow up multiple times to get "NO UPWARD CHAIN" added to the listing.
Despite specifically requesting accompanied viewings (as our parents are elderly and uncomfortable conducting these themselves), they were left to manage two out of the three viewings on their own.
Just a few weeks after the property was listed, we were pushed to reduce the price. This suggests either the original valuation was wrong or there was a rush for a quick sale with minimal effort. Neither explanation inspired confidence.
After we ended the contract, DB Roberts assured us the property would be removed from all portals — it wasn’t. I had to chase this too. Similarly, the for-sale board was never collected as promised, and my elderly father had to remove it himself. Even more concerning, a viewing was scheduled after the contract had expired, which we understand is not legally permitted without a valid agreement in place.
In short, this was an awful experience, marked by poor communication, a lack of urgency, broken promises, and a general disregard for both our instructions and our elderly parents’ wellbeing. If you live in Stafford, perhaps your experience might differ — but if you're in one of the surrounding villages, I would strongly advise looking elsewhere.

absolute scammers, homeowners and buyers avoid at all costs. this estate agency takes money on the side from the people who they help buy the properties, they do not convey the higher offers to their clients, instead they would only forward the lower offers and one offer from the person who paid them on the side to secure the property, absolute joke. we had the highest offer on a property and were told that the customer chose somebody who deserved the property more than us even though there offer was lower than ours, poor old owner doesn't even know he got mugged by these scammers and lost a few thousand pounds.

Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.

Very helpful, Great People to deal with!

I highly recommend D B Roberts & Partners; an excellent estate agents. The staff were very professional, helpful and efficient throughout the process. They kept me informed and updated in a timely manner. I had regular contact with Adam Foster, one of the Sales Negotiators, and I can't praise him enough. Thank you :-)

Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property.
Would recommend using this estate agents if your buying or selling your property.

Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.

Great communication and a clear selling plan in place from the beginning. The property sold quickly as it was marketed at the correct price and advertised well. I would strongly recommend Adam at the Stafford branch, thank you.

Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁

From start to finish, selling our home with DB Roberts was brilliant.. Even when it became tricky at times with our buyer, the team at Wolverhampton went above and beyond to help and give the best advice and reassure us with our house move. Their all such a credit to your company, they really are.
From our first meeting with Katie, that’s why we chose you. Her knowledge and professionalism really did put us at ease, and she answered all our questions thoroughly. She was always reachable even after the office closed and was so personable and knew her stuff.
To the team arranging viewings, Sam and Josh, they were in regular contact and always kept us updated on feedback and nothing was ever too much trouble.
The manager there Jay, she was brilliant. Not only did she keep me level headed when there were a few hurdles to get over with our sale but she was always on the other end of the phone and helped every time.
Thanks to you all at Wolverhampton and if we ever sell again then we know who to choose!

DB Roberts & Partners offers a decent service, keeping everything running smoothly and staying honest. The staff, like Tia and Emily, are friendly and professional, ensuring good communication throughout processes like renting or selling property. Overall, it's an average experience with some standout interactions, but nothing overly extraordinary.

DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!

I always find the team in lettings to be knowledgable and helpfull. Nicole is always professional and reliable when you need something done. Keep up the good work :)

Excellent communication throughout the team, A prompt response to any enquiries or issues raised.
A professional outfit that I would recommend and use again in the future !

Very convenient consistent checking up making sure everything is working in your favour and very happy with,always being truthful to a matter

I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly.

A very friendly but professional service 10 out of 10!

The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.

Very good communications and service, Emily kept us up to date all through the selling process. We were also advised of properties available to purchase in our price range.

Dealt with Emily who was friendly, helpful and polite.

Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on.
Communicating and keeping me inform about the tenants too!

Tia Scott Thankyou again You’ve been incredible!👍