Beresfords Arvostelua 1 111

Charlotte Micallef, Director of the Upminster Office at Beresfords, went completely above and beyond for us during the sale of our home. After having three different agents out to value our property, Charlotte stood out immediately. She was honest, knowledgeable, professional and realistic from the very beginning. Unlike some of the other agents, she didn’t just tell us what we wanted to hear to win our business — she told us the truth about the market, backed everything up with evidence and explained exactly how she and her team would achieve the best possible result for us. That honesty gave us complete confidence in her.

Before deciding which agent to use, we did a huge amount of research ourselves. We looked into sales figures, reviews, local reputation and market presence, and it quickly became obvious why Beresfords Upminster are the number one agent in the area. Charlotte’s reviews were outstanding and, when speaking to local people in Upminster, her name kept coming up time and time again. Vendors spoke so highly of her, and now we completely understand why.

Charlotte is everything you would want in an estate agent. She is incredibly knowledgeable, trustworthy, proactive and hardworking, but what we appreciated most was that there is absolutely no nonsense with her. She says it exactly how it is, gives genuine advice and always has your best interests at heart. In an industry where some agents can overpromise, Charlotte was refreshingly honest and transparent throughout the entire process, and we genuinely valued that.

What also impressed us massively was the incredible team she has around her. From James, her Sales Manager, to Josh, Senior Consultant, Marney, Sales Negotiator, and Sharon, her PA — they are honestly a dream team. Every single person worked tirelessly to help get our house sold, and you could genuinely see how well they all work together. The communication was exceptional throughout. We were always updated with viewing feedback promptly, kept informed on phone-outs, buyer interest and next steps, and no question was ever too much trouble. They made us feel like our sale truly mattered to them.

The teamwork, professionalism and energy within the office really does set Beresfords Upminster apart from the competition. They don’t just list houses — they properly work for their clients and do everything they can to achieve the best possible outcome.

Charlotte herself is a huge asset to Beresfords and they are incredibly lucky to have her. Her passion, drive, honesty and commitment to her clients are second to none, and it is very clear why she and her team have built such an outstanding reputation in Upminster.

Thanks to Charlotte and her amazing team, our house sold successfully and achieved a fantastic price. We honestly could not have asked for a better experience.

Thank you again Charlotte, James, Josh, Marney and Sharon for all of your hard work, dedication and support throughout. We would highly recommend Charlotte Micallef and the Beresfords Upminster team to anyone looking to sell their home in Upminster.

Good quality response to problem

Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.

Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.

Communication was good, visit notice was adequate to allow tenant availability

We have been using Beresfords for the past few years and have found their service to be exceptional.
Would highly recommend them.

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Beresford are easy to get in touch with.
The staff are ready to meet to value and let out my property.
As I have them manage it they make regular visits. William was very helpful.
They have a good maintenance department ready to help.

Very helpful, quick to respond to emails.

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Geraldine was fantastic. Great attitude and very professional

Nice fast service no messing around! Chris Mitchell is the man

Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone

They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful

Very friendly and professional staff that you can easily trust

After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.

Kasey Vann at Beresfords Witham is everything an estate agent should be, kind, caring, and absolutely not the stereotype we so often hear about. From start to finish, she was thorough, proactive, and always kept in touch. Any time I needed to speak with her, she either answered straight away or made sure to get back to me promptly.
This review is from my experience as a buyer, and I also want to acknowledge how supportive she clearly was of the sellers. Communication throughout was clear, honest, and professional, which made the whole process feel calm and well managed. It genuinely felt like a collaborative working relationship, with everyone kept informed at every stage.
Kasey truly has your corner. When the time comes for us to sell in the future, there is no question — we would never use anyone other than Kasey. There is simply no one else I would be willing to work with.
Kasey, I cannot thank you enough for everything you have done for us. Beresfords Witham truly have a gem working for them, and I sincerely hope they value you and commend you for the outstanding work you do.
Highly, highly recommended.

Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!

Dealing with the lettings department.
Charlie & Lauren were great. We had a few delays due to our own circumstances, Very patient and professional. Thank you guys for your help during the process!

Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.