Akon Arvostelua 

Horrible. Ordered tarps from them, thinking they were manufactured in the US, turns out they outsource the production to China when “their factories are at max capacity.” This of course means that items can get stuck in customs, which then aren’t delivered in the time window listed on their site.

Their customer service is horrible when trying to resolve this issue. Classic foreign call center, reassure they will call you back and don’t, pass the issue along but never resolve it.

Just a horrible experience all around. Still don’t have my $1100 of tarps that I ordered over a month ago.

Save yourself some money and just buy them from Aliexpress, since they’re likely coming from the same factory.

I received excellent support from Robert in Customer Service. He helped work us through a production issue pertaining to my order and kept me engaged throughout the entire process in a professional manner. Though I am just a simple residential customer, it is great to have outstanding service and I’m very pleased with the results.

I am writing to highly recommend Akon for your industrial curtain requirements.

Our experience working with them, from design through manufacturing, has been excellent. Erica provided wonderful support on the sales side, and Michael was great to work with regarding parts and service.

I would recommend Akon for your industrial curtain needs.

Best regards,

Phil Tom

UPDATE — December 17, 2025

On December 4, AKON publicly acknowledged that they failed to communicate and apologized for the lack of response. Their public reply suggested a willingness to address the situation.

I responded the same day asking to move the conversation back to email and stating that I would be willing to revise or remove this review if communication resumed.

As of December 17, two full weeks have passed with no follow up. There has been no email, no call, and no attempt to continue the conversation. The only response we have received remains public.

For clarity, our nonprofit initially reached out in early September regarding a potential sponsorship of kennel covers for rescued dogs. AKON engaged extensively, requested measurements, provided drawings, discussed materials, and proposed specific options.

Throughout that process, AKON themselves described the interaction as a potential partnership, which we were genuinely excited about.

The public reply, however, read in a way that suggested we were expecting free products or making unreasonable demands. That was not the case. Our goal was simply to secure kennel covers and to explore a partnership that AKON had already framed as such in prior communications.

By our second email, we clearly communicated interest in adding a small number of additional kennel covers and play yard panels. The majority of the discussion occurred after that clarification, including measurements, layouts, and design drawings. This was not a surprise to AKON at any point, despite how the situation was later characterized publicly.

At the time of AKON’s public response, we were open to discussing various ways the project could proceed, including paid options, given the amount of time already invested in planning and design. That discussion never occurred because no private follow up ever came.

What is concerning is that AKON chose to respond publicly while providing no private follow up at all. Without any direct communication to support it, the public response did not result in any meaningful progress.

At this point, the issue is the absence of follow through after substantial engagement and after a public acknowledgment that communication failed, while also offering the option to rectify the situation.

When I reached out to attempt to proceed, there was once again no response of any kind.

———

Our nonprofit rescue reached out to AKON in early September about custom kennel covers to protect our rescued dogs during supervised decompression and downtime. We communicated directly with Mark Ackerman (Sales Team Lead – Residential) and Kevin Catalin (General Manager / Head of Operations).

At the beginning, both individuals appeared extremely engaged and accommodating. We exchanged around a dozen emails that included detailed measurements, drawings, design ideas, and layout discussions. Their enthusiasm made it seem as though our project mattered and that they were fully committed to helping us.

Because of this, we did not pursue any other companies. AKON led us to believe we were moving forward and we relied wholeheartedly on that communication.

Then, without any warning or basic courtesy, the communication stopped entirely on October 3.

Our multiple kind follow-up messages were entirely ignored for two months.

No reply.
No update.
No explanation.
Not even a brief message saying they could no longer assist.

We fully understand that companies get busy or that circumstances may change. A simple “we’re unable to take on this project” would have been completely acceptable. What is not acceptable is overpromising, gathering extensive information, requesting detailed designs and then disappearing without a single response.

Because we relied on AKON’s commitment and expected follow-through, we postponed reaching out to other vendors. As a result, our dogs are now without the proper coverage they need during the coldest months of the year, all because we trusted a company that could not be bothered to communicate.

This is not a small inconvenience. This is a failure of basic professionalism and respect.

After decades in customer service, I can confidently say that this is not how reputable companies operate. The disregard shown to a 501(c)(3) trying to provide safety and comfort to vulnerable animals in desperate need of care is something I will not forget.

I’m grateful we learned early exactly who we were dealing with. These innocent dogs have survived enough harm in their lives. The last thing they needed was another empty promise followed by complete silence.

The online ordering was very simple and the customer service folks were knowledgeable and friendly. The order was delivered on time with every item included. I would not hesitate to order from Akon again. Thank you.

This company is amazing, great products and top of the line service, I dealt with Eric Lee,he was so patient with me and very helpful. Thank you Eric for helping me with my order.I will be recommending Akon and Eric to all my family and friends.

Helpful in picking out the right product and options. I'll recommend AKON to anyone looking for a similar solution!

Great customer care and communication from day one. They build a great quality product and stand behind it with a outstanding warranty. All in all, more than I expected. Will differently refer them to everyone in need. Thank you, Tim from Century Marine in AZ.

Great help with configuring the order initially and then ongoing communication from Michael Davis while the order was being built. Tracking information was also communicated from Michael Davis very timely once the order shipped.

The website was easy to navigate placing the order I wanted. Once ordered I received multiple emails explaining the status of my order. When I had a question about it I received an email back less than 24hrs. Amazing customer service.

Akon was very communicative and prompt. They gave me exactly what they said they would and that is all a customer can ask for.

The communication with representative, Michael Davis was absolutely great! He kept in touch with me during the entire process of my order from start to finish. Michael always responded to my questions in a timely manner. He is truly an asset to the Akon company.
My turn lock tarps look great. They are so clear and look well reinforced. I'm looking forward to not having the Ohio winter wind and snow on my porch.
I would definitely recommend purchasing from Akon. They will take great care of your needs.

I have recieved two orders from Akon in the last coupla years that have allowed us to utilize our garage space as a year round music & art studio. The insulated curtain helps keep the space warmer in the winters and adds an extra layer of soundproofing which in turn can be pressure washed when cleaning is required. The darkened mesh curtain allows us to open the space in the summer while keeping it insect free and adding a measure of privacy. We are very happy with our purchases.😎

Easy to navigate the site and get what I needed. Shipped fast and already have it installed and working great. Kids can shoot pucks without dinging my cars. HA!

Their website makes it really easy to order specific products, their customer service is fantastic, and the products I received were exactly what I needed. It was a great experience all around!

Amazing customer service that assisted me with ordering, order tracking, and order follow-up. We love the curtain we ordered for our patio and would order again! Highly recommend.

Great customer service great product great quality.

Great quality. Fast production and delivery.

Michael Davis was wonderful to work with! He answered all of my questions in a timely manner and had my delivery shipped quickly. I look forward to working with him next time!

We have been ordering these for years and it is very easy and fast to place orders. Michael Davis has been very helpful.