Culture Kings Arvostelua 

I’m so glad my order could be refunded quickly thank you so much Donna for helping me out I was so stressed as it’s a birthday present for my brother.

Drisana got back to me swiftly and helped re-organise my delivery

Great service. I ordered a hat but unfortunately purchased the wrong item. Donna responded and refunded immediately. Appreciate the swift service.
Will definitely be back in the future.

Great customer service by Donna. She was friendly, helpful, and very professional. I really appreciated her assistance and excellent service.

Thanks to Donna my order was rectified when I accidentally ordered a wrong size she was able to adjust my order and still send it out same day. 5 star service

Donna was extremely kind and helpful with my request and helped me asap. Very great full.

Super helpful service with quick response and resolved my query

I made an error with my address and the problem was taken care of very quickly by Donna who couldnt have been more helpful.Very pleased with my shopping experience.

Donna was amazing. Actioned my request promptly with no issues. Thank you so much.

Helped me heaps with my order

Donna’s great

Great customer service from Culture Kings. Ordered incorrect shoe size, emailed and changed by Aileen within hours.
Thankyou Aileen.

I accidentally ordered from the men’s shoe section instead of the women’s and I emailed immediately to cancel my order! Completely my mess up so I wasn’t expecting to be able to, and as a young single mother that doesn’t really get to treat herself I was guttered! However, Donna quickly got on to it and was able to cancel my order before it was shipped. Donna is the type of employee that makes customers come back and I’m not only amazed by her prompt response but her lovely demeanour! My girl, thank you so much and I will be shopping at Culture Kings much more often now thanks to you! Just ordered shoes in the right size now 😆

Amazing customer service and got my order fixed. Thank you!

i reached out asking to change jumper sizes and donna from support could not have been more helpful!! in 24 hours she changed my order and saved me from having to return and change sizes donna is a legend thankyou for all your help!!!

Donna was extremely helpful and courteous in handling my request and the outcome was positive.

I had previously ordered from this company several times without any issues, which makes this experience even more disappointing.

My most recent order arrived with the wrong item. I ordered a red shirt, but instead received a blue version. After contacting customer service and providing photos confirming the mistake, I experienced long gaps between responses. It has now been 9 business days, and only then was I informed that the shirt I originally ordered is no longer in stock.

What I don’t understand is why an incorrect item was shipped in the first place if the correct item wasn’t available. Rather than sending the wrong color, I would have expected to be notified that the item was out of stock and given the option of a refund.

At this point, no final resolution has been reached, and I’m still working with customer service. The slow response times, incorrect shipment, and delayed notification that the item was unavailable have made for a very frustrating experience. I hope the company can provide a fair resolution, but so far this has been my worst experience after several previously positive orders. Guess you can chalk it up to the poor customer service. Beware if something goes wrong because they will be no help at all.

Shout out gabby ! She helped me tremendously for a mistake that I made (address error)!

Quick response and did everything I needed!

Donna was very helpful! Replied back fast to my email with the problem solved ! Thanks so much for your help !