Creed Fragrances  Arvostelua 

All perfumes to which better!!

Good delivery time but did not like packaging: too much paper, and overall for the product purchased a “cheap” experience

The perfect fragrance , “Pure White “
After taking your time, having a close clean shave ,,, leaving you feeling invigorated,
The application of “Pure White” is the perfect combination to the start of your day.
Once your ablutions are complete, to put on a Clean Crisp White Shirt is the ultimate satisfaction in your preparations to face the Day a head .

Fantastic company & service, I recently ordered for my husband a gift, easy to order online, delivery quick, unfortunately I had a damaged sample in the box contacted customer service & this was resolved for me, great service I would highly recommend

1 Star – Item never received, and support demands facial verification!

I placed an order through the official website, but the package never arrived. Naturally, I contacted customer service to resolve the issue and find out what happened to my delivery.

Ticket Number: 766222695

Instead of properly investigating the missing package or offering a refund, customer support informed me that I must complete a facial verification process just to continue communicating with them.

This is completely absurd and unacceptable. I paid for a product that I did not receive, and rather than getting straightforward assistance, I am being forced to provide biometric data simply to talk to a representative about my missing order.

For an official online store, this approach to customer service is entirely incomprehensible. I am incredibly disappointed with how this situation is being handled and would strongly advise against ordering from them based on this experience.

Commande passée le 17 septembre, indiquée comme livrée, mais je n'ai jamais rien reçu dans ma boîte aux lettres, ni aucun appel du livreur.

J'ai contacté le service client Creed pour ouvrir une réclamation. J'ai reçu comme mail de leur part, que la livraison n'a pas été faite car je n'étais pas chez moi et que le colis est avec le transporteur . Mais je ne peux pas savoir où se trouve le colis. Et toujours aucune information.

Pour une maison de ce standing, une commande de 380€, c'est inacceptable. Je déconseille fortement

This is the perfume I use on a regular basis and I keep coming back to it because I really like how it smells. It has a pleasant, elegant scent that works well for everyday use without being too overpowering. It lasts for several hours and I always get compliments when I wear it. Definitely one of my favorite perfumes.

Just Creed is Creed. First class perfume, in my case Iris Debonair and Millesime imperial.
Also top level of delivery and wrapping.

Title: Two defective bottles in a row, then silence from customer service

I purchased two bottles of Creed Aventus during a trip. The first bottle's spray valve failed from pressure and emptied completely inside my suitcase. When I raised this with a Creed boutique, I was told it "could have happened if the suitcase fell" — it didn't. I bought a second, sealed bottle. Back home, when I went to open it, the same thing had happened: the valve had blown and a quarter of the bottle had leaked out inside the sealed box.

I contacted Creed customer service about both incidents. It took a long time to get any response at all, and when I finally did, they refused to take responsibility. For a brand at this price point, having two bottles fail the same way — and then being brushed off — is unacceptable. Based on this experience, I can no longer call Creed a serious, reliable brandThis response is a generic template that doesn't reflect what actually happened. I already have an open ticket (#204402915) with a back-and-forth email exchange from January 24 to January 29, where I sent photos, evidence, and video for both defective bottles, along with full order details. Your own Customer Care UK team replied multiple times on that ticket — there was no lack of communication on my end.

Despite having all of this evidence in hand, your final response was a denial of responsibility. Asking me now, publicly, to "contact you again" as if this is starting from scratch shows exactly what your real policy is: a polite front on social media, while behind closed doors you deny responsibility even with clear evidence in front of you. I'm leaving the ticket number here so it's clear this case was already fully documented.

Great product, beautiful presentation, and it smells wonderful. Fast delivery. I am very happy with my order.

Ich trage seit Jahren mit großer Begeisterung die Düfte dieses Hauses. Sehr guter Service und schneller Versand. Bin bisweilen stets zufrieden gewesen.
Die Produkte (auch Zubehör) sind weiterhin über jeden Zweifel erhaben und rechtfertigen den dafür durchaus hohen Preis.

Ich werde auch weiterhin mit Begeisterung diese Marke tragen.

Had an amazing experience, Tracking had stopped for my order a few days ago so I rang Creed Customer Support and the lady told me that it was the same on her screen. They looked into and have replaced my order of Iris Debonnair. I can’t thank them enough.

Extremely disappointing customer service from Creed, particularly given the premium positioning and price of its products.

I contacted Creed because a Creed 5ml travel atomiser appeared to cause a noticeable change or deterioration in my Creed Oud Zarian fragrance while being used for its intended purpose.

I wasn't simply asking for a free replacement. I wanted to know what had happened. I supplied photographs, evidence of the purchase and offered to return the affected atomiser to Creed so that it could be examined.

I was told the matter would be escalated to a specialist team member. I subsequently asked Creed four very straightforward questions: had the apparent deterioration been investigated, did they want the affected atomiser returned for examination, what had their investigation established, and could they confirm that a replacement atomiser was suitable for use with Oud Zarian?

Not one of those questions has been answered.

Instead, Creed repeatedly focused on the fact that the products were purchased through a retailer, disputed my proof of purchase and offered another atomiser as a "gesture of goodwill". I specifically explained that a replacement did not address my concern because nobody had established what had happened to the fragrance in the first atomiser.

Their final response again fails to address any of those questions, states that they have received no similar complaints and says that they are unable to offer any alternative resolution.

I find that extraordinary. If Creed has genuinely received no similar reports, I would have thought that made examining the affected atomiser I repeatedly offered to return even more worthwhile.

I am not claiming to know what caused the apparent deterioration. That is precisely why I asked Creed, as the manufacturer of both products, to investigate it.

For a luxury fragrance house, I expected considerably better product support and customer care. My experience has left me with very little confidence in Creed's willingness to investigate a potential problem with one of its own products.

No one does fragrance like Creed
The Iris Debonair is gorgeous, Creed always makes
you feel special.

5 star ☆☆☆☆☆ fragrances

Creed Iris Debonair feels incredibly elegant, confident, and refined to me. The creamy iris blends perfectly with the aromatic freshness, giving the fragrance a modern and luxurious character.

Not loud, but definitely present — more tailored suit than tracksuit. That effortless sense of class is exactly what makes it special to me.

9.5/10 – sophisticated, luxurious, and incredibly well done.

What an outstanding customer service!
I had an issue with one of their product. They quickly managed the situation, looked into the matter in the best way possible and they just got even more loyalty from me. In fact I just bought one more perfume few days ago. A special mention to the customer service team members Ahsley, Tracey, Katie, Vicky.
All very professional and ready to help.

Great fragrances with a good delivery experience

The product, Aventus For Her, arrived in a completely unacceptable condition. The box was neither sealed nor wrapped in clear plastic; it was scratched on the outside. When I opened it, I found that the inside was torn, and when I took the bottle out, the spray head had come loose from its position.

He recibido notificación de la recepción de mi pedido, y NO HE RECIBIDO NADA. Sugiero cambiar a una empresa de envíos más seria y solvente. Gracias.