Ich habe nun bereits zum zweiten Mal Parfüm bei Ihnen bestellt. Leider bin ich dieses Mal etwas enttäuscht, da keine Duftproben beigelegt wurden, mit denen ich andere Düfte hätte ausprobieren können.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very bad service, creed bottle lost its fragrance and Creed UK not interested, very poor for such an expensive product. Most top companies would be interested in their products being below their sta... Näytä lisää
Ich kann nur sagen was ich mit der Nase war nehme, der neue Duft von Creed Iris Debonair ist „Die exquisite Note dieses Parfums entfaltet sich auf der Haut wie ein Hauch von purem Luxus und hinterläs... Näytä lisää
Yritys on vastannut
Sehr gut in beratung und lieferung eine top Bewertung verdient, aber eins sollte schon ab und zu sein das man Rabatte bekommt oder sale.
Yrityksen tiedot
Yhteystiedot
Mount Street 99, W1K, London, Yhdistynyt kuningaskunta
- www.creedfragrances.co.uk
3,6
Keskitasoinen
482 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful customer support
Helpful customer support, does take a while to get an email back sometimes but that’s probably because they’re busy! Very helpful
4. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello Alfie,
Thank you for your kind feedback. We are pleased to hear that you found our Customer Care team helpful, and we appreciate your understanding during busier periods.
Your comments are truly valued, and we thank you for choosing the House of Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
Very disappointing experience with…
Very disappointing experience with Creed Fragrances UK. My order was not delivered on time, despite paying for next day delivery. To make matters worse, the replacement order also failed to arrive within the promised timeframe.
Only part of my original order was delivered. When I contacted customer service to report this, I was told the missing item was not in stock. I was never informed of this beforehand, nor did I receive any email or notification explaining the issue. This lack of communication completely ruined what was meant to be a Christmas gift.
The situation could have been handled far better with basic transparency and accountability, but instead it was left to me to chase and deal with the fallout. Very sad and frustrating experience from a brand like Creed. I will be sharing this experience on social media as well.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello Syed,
We are very sorry to read of your disappointment and fully appreciate how frustrating this experience must have been, particularly as the order was intended as a Christmas gift. Delays and gaps in communication are never the experience we wish to provide, and we regret the inconvenience this caused.
Our Customer Care team has been in direct contact with you to review the delivery issues and to offer a suitable alternative for the unavailable item. Should you wish to discuss this further, our Customer Care Manager would of course be happy to continue the conversation with you directly.
Thank you for taking the time to share your feedback, which has been noted and shared internally. We hope to have the opportunity to restore your confidence in Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
La verdad que me esperaba algo mejor…
La verdad que me esperaba algo mejor viendo el precio que tiene, y es original ya que lo he comprado en el corte ingles.
Despues de unas semanas usándolo ni una persona me ha dicho que bien huele,hay perfumes mucho mas baratos que llaman mas la atención. Para no repetir
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hola, César,
Gracias por compartir su experiencia. Lamentamos saber que no se cumplieron sus expectativas con el producto adquirido a través de terceros y le agradecemos sinceramente que nos haya hecho llegar sus comentarios.
Quedamos a su disposición en IngenuityCustomer.ServiceRequests@thehutgroup.com para cualquier consulta sobre nuestra marca o asistencia que pueda precisar. Nuestro equipo de Atención al Cliente estará encantado de atenderle personalmente.
Saludos cordiales,
Equipo de Atención al cliente de Creed
I’ve been using Aventus for a while now…
I’ve been using Aventus for a while now and I am sorely disappointed with my latest purchases. I ran out of the Aventus Cologne and Aventus original recently so bought new bottles at a cost of £600 for both. The quality is so poor now. There’s little projection, my Aventus original smells strongly of alcohol and the Aventus Cologne only lasts a few short hours whereas previously it would last all day. I still had some of the old bottle left so I was able to smell the difference and it was starkly different. It’s an absolute waste of money now.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello Ady,
We are very sorry to read of your disappointment and truly appreciate you sharing your experience. At the House of Creed, we take great care in crafting each fragrance, and we regret that your recent purchases did not meet the standards you have come to expect from Aventus.
We would welcome the opportunity to review your experience personally. Please contact our Customer Care team at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will be happy to assist you directly.
Your feedback is valued, and we hope to restore your confidence in Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
Finger weg !!!!
Finger weg !!!!! Werben damit wenn man sich ein Probeset bestellt, das man auf die nächste Bestellung 45 Euro Preisnachlass bekommt. Code funktioniert nicht und Kundenservice vertröstet einen nur mit Email schreiben. Und man bekommt nach Wochen keine Email mehr zurück. Fühle mich verascht. Aber so geht es ja nicht nur mir, sondern auch anderen laut Bewertungen unten drunter.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hallo,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid, von Ihrer Enttäuschung zu erfahren.
Da wir anhand der hier verfügbaren Informationen nicht in der Lage sind, Ihren Kauf zu lokalisieren, würden wir uns freuen, wenn wir Ihnen direkt helfen könnten. Bitte kontaktieren Sie uns unter IngenuityCustomer.ServiceRequests@thehutgroup.com. mit Ihren Bestelldaten. Unser Kundendienstteam wird sich persönlich um diese Angelegenheit kümmern und sich direkt mit Ihnen in Verbindung setzen.
Wir schätzen Ihr Feedback und hoffen, dass wir Ihr Vertrauen in The House of Creed wiederherstellen können.
Mit freundlichen Grüßen,
Ihr Creed Kundenservice-Team
for…Delivery and packaging
I would like to rate Creed 5 stars for the overall service from the start of picking my choice with been Adventus this time to the delivery service and packaging which was on point and was delivered on time
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello Samantha,
Thank you for your wonderful feedback. We are delighted to hear that your experience, from selecting Aventus to delivery and packaging, met your expectations.
Your kind words are truly appreciated, and we look forward to welcoming you again to the House of Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
I couldn’t be happier with my…
I couldn’t be happier with my experience at Creed . From start to finish, everything was seamless — outstanding customer service, fast delivery, and a product that truly exceeded my expectations. A special thank you to Mary-Lisa, she made my experience wonderful!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello Lisa,
Thank you for sharing your wonderful feedback. We are delighted to hear that your experience with the House of Creed was seamless and that your purchase exceeded expectations. Mary-Lisa will be thrilled to know her efforts made your experience so memorable.
We truly appreciate your kind words and look forward to welcoming you again.
Kind regards,
Creed Fragrances UK Customer Care Team
Quickly dealt with a delivery problem…
Quickly dealt with a delivery problem that was not of their making
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Elizabeth,
Thank you for taking the time to share your experience. We are pleased to hear that the matter was resolved promptly and appreciate your understanding. We trust you are now enjoying your order and are grateful for the opportunity to assist.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Outstanding Customer Service
I ordered some gifts for my wife and the following day there was an offer of a free scented candle (£105) where a customer spent in excess of £300. Rather deflated I e-mailed Customer Service asking if I could avail myself of the offer and within a short time they responded positively and no sooner had I selected my gift, it was dispatched without hesitation. First class service reflective of their products and ethos
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Colin,
Thank you for your kind words. We are delighted to hear that your experience with our Customer Care team was a positive one, and that their support reflected the level of service we strive to provide.
Should you require any assistance in the future, please do not hesitate to contact us, we would be delighted to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Avoid
I paid £330 for a bottle of creed and next day delivery. This was ordered before the cut off for next day delivery but there was no delivery next day and not even a dispatch confirmation email.
Now, I have tried to email creed customer service and my emails just bounce back as undelivered as the address on their website does not work.
If you have to buy Creed, buy in a store. I would recommend against buying on their website direct.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Gordon,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you have experienced and sincerely apologise for the inconvenience caused. This is certainly not the standard of service we aim to provide.
Our team would greatly appreciate the opportunity to look into what happened and resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Excellent customer service thank you
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello,
Thank you for your kind words. We are delighted to hear that you were pleased with our Customer Care team and their support. Should you require any assistance in the future, please do not hesitate to contact us, we would be delighted to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Very disappointed
Very disappointed. I ordered 4 boxes of creed sample fragrances as stocking fillers. 2 of the boxes came unopened and packaged tightly in sleeves and 2 were open without sleeves so jus be aware of this.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Intisha,
We are truly sorry to hear of your recent experience and the disappointment this has caused, especially as your order was intended as special stocking fillers.
Our team would greatly appreciate the opportunity to resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch to assist. We sincerely appreciate you sharing your experience and are committed to ensuring this matter is resolved for you.
Kind regards,
Creed Fragrances UK Customer Care Team
Handled my online query in an efficient…
Handled my online query in an efficient and timely manner
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Gary,
Thank you for taking the time to share your recent experience. It is a pleasure to hear that our team was able to assist you with such ease.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Poor Quality Creed Aventus from John Lewis
My wife bought Creed Aventus parfum from John Lewis ( Brent Cross branch ) as a surprise gift for me.
The smell would not last more than an hour or so !!
Totally shocked at the quality of fragrances John Lewis offers as this was my second bad experience in a year.
Best is to avoid John Lewis to save your money !
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello,
Thank you for sharing your experience. We are sorry to hear that your expectations were not met with the product purchased from another retailer and truly appreciate you taking the time to provide your feedback.
Should you wish to explore anything further regarding Creed, or require assistance, our Customer Care team would be delighted to assist you personally.
Kind regards,
Creed Fragrances UK Customer Care Team
Perfect Christmas gifts
Perfect Christmas gifts, with free delivery, beautifully wrapped and samples included.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Ellie,
Thank you for your kind words, we are delighted to hear that you have received your order and that everything has brought you enjoyment. It is always a pleasure to know our gifts and presentation have added a special touch.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
The representative was excellent
The representative was excellent, focused on my issue and rectified it almost in the same breath……. Second to none service, with none of this interminable robot voiced options menu.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you promptly and with such ease.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Absolut schlechter Support
Absolut schlechter Support. Sie sagen Produkt zurücksenden, ich schick es an die EXAKT gleiche Adresse welche mir gesagt wird -> Sendung wird bei der Annahme abgelehnt und Support antwortet mit Texten wie „sobald es da ist, kriegen sie ja ihr Geld zurück“. Einfach nur sprachlos. Überlege rechtliche Schritte einzuleiten.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
My order was incomplete due to my…
My order was incomplete due to my error.
On contacting creed customer service they were apologetic although it was my mistake.
It was rectified without question.
A fantastic service with very assuring staff.
Thank you.
Simon.L
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Simon,
Thank you for your kind feedback. We are so glad we were able to assist and ensure everything was resolved to your satisfaction. We hope you are enjoying your order and that it is bringing you the luxury experience you deserve.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Creed Fragrances UK Customer Care Team
I ordered two bottles of Aventus
I ordered two bottles of Aventus, with complimentary inscription, as Christmas presents for my sons. They arrived very promptly the following day. However, I was very disappointed that they were both contained within one presentation box, meaning one of my sons will have a nicely presented gift and the other will not.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Dear Tracy,
Thank you for sharing your feedback with us. We sincerely apologise that the presentation of your Aventus bottles did not meet your expectations. We understand how important it is to provide a complete experience, especially when giving such a thoughtful gift.
Please rest assured, we will be happy to send a separate gift box for the second bottle to ensure both of your sons receive the luxury they deserve. Kindly contact us at customerservices@creedfragrances.co.uk, with your order details, and we will arrange this immediately.
Kind regards,
Creed Fragrances UK Customer Care Team
Extremely poor customer service
Extremely poor customer service. Lost parcel delivered by Royal Mail. Wouldn’t choose to shop with them again. Have asked Amex to dispute this as the customer service is non existent. Asking me to wait for another 10 days after already waiting 10 days for something that should have been delivered within 48 hours.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creed Fragrances
Hello,
Thank you for sharing your thoughts with us. We are truly sorry to hear about your recent experience, and we fully understand the frustration this has caused. At The House of Creed, we pride ourselves on providing an exceptional service, and it is deeply regrettable that we did not meet our usual high standards on this occasion.
We sincerely apologize for the unfortunate issue with Royal Mail and the delay in receiving your parcel. Please rest assured that we are committed to resolving this matter as swiftly as possible. To assist you further, kindly contact us at customerservices@creedfragrances.co.uk with your order details, and we will investigate the situation with the utmost urgency.
We truly appreciate your understanding and the chance to restore your confidence in our service.
Kind regards,
Creed Fragrances UK Customer Care Team
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