Copenhagen Airports Arvostelua 

I recently traveled through Copenhagen Airport, and unfortunately, my experience was very disappointing.

The biggest problem was passport control. The waiting time was far too long, and the queue management was poor. I have traveled through airports in developing countries where passport control was much faster and better organized.

To make matters worse, several people tried to cut in line, which led to arguments between passengers. At one point, the situation almost turned into a physical fight because there was no effective control of the queue.

Copenhagen Airport is an important international gateway, and I expected a much higher standard. The airport management should take this issue seriously, improve staffing, and organize passport control more efficiently to prevent unnecessary delays and conflicts.

I hope the management addresses these problems soon, as the current experience does not reflect the quality expected from one of Scandinavia's major airports.

I mean really, how is it possible that an airport of this size cannot manage luggage?! Always a pain, always such a long wait. Welcome to Copenhagen ?!!!

Tog flere timer at komme ud af lufthavnen, da vi kom hjem grundet kæmpe kø ved paskontrollen. Vi stod flere 100 mennesker og der var ikke bemanding til at håndtere os. De automatiske scannere var lukket

De der automater hvor man skal scanne sit pas for at checke bagage ind og få udskrevet boarding pass, virker elendigt. Jeg måtte hjælpe flere i dag, da jeg endelig fik det til at virke. Der er virkelig dårlig og manglende information. Hvis man ikke rejser så tit er det svært at finde rundt derude og vide hvor man skal hen og hvordan man fx gør med de der strimler man printer ud, hvor noget skal sidde på siden af kufferten og noget på passet og noget på hanken. Der er dog heldigvis passenger service, selv om der ikke er mange af dem. Der er desuden alt for få steder hvor man kan sidde og de steder som er der er ikke særlig gode.

Jeg må desværre starte med at sige, at lufthavnen føles både kold og trist. Jeg ved godt, at der er gang i en renovering, men den har efterhånden stået på i mange år, og det virker ærligt talt som om, den aldrig bliver færdig.

Jeg flyver 6-7 gange om året, måske endda oftere og næsten altid fra CPH. Denne gang var oplevelsen dog på et helt andet niveau.

Vi skulle igennem paskontrollen, og fordi jeg ikke har dansk pas, stod jeg i området med paskontrollen for alle andre pas. Der var omkring 10 skranker, men kun 2 var åbne. Der stod en lang kø af ventende rejsende foran os. Jeg tog faktisk tid, og vi ventede i over en time, før det blev vores tur. Først da ventetiden var blevet urimelig lang, valgte de at åbne endnu en skranke.

Efter en lang flyrejse er det virkelig ikke den oplevelse, man har brug for. Man vil bare hjem.

Jeg vil dog gerne afslutte med noget positivt. Medarbejderen, som hjalp os ved skranken, var utrolig sød, professionel og imødekommende. Hendes gode service trak oplevelsen op, og det fortjener hun ros for.

Worst airport in the world. 2 people for passport control, 2 to 3 hours waiting. Not clean. No service.

Immigration lines were ridiculous. For the amount of traffic they have funneling through here, they need more than six immigration lanes. In line for 30
Minutes and it’s barely moved.

The worst airport ever. Passport control took more than 2 hours. Very unprofessional staff. The system is chaotic. There were only 3 lanes for non-EU citizens and they let crew members and other passengers constantly cut in.

Not enough toilets, not enough seating, and none of the power outlets work. I literally checked 8 outlets before I found a functioning one. Half the airport also looks like a bus station, and parts of it stink as well.

In usual fashion ridiculous waiting times for the bags to arrive. Have been waiting 1.5 hours now, time indication has been showing 1-5min for 40min, and now back to processing. CPH airport has for years been the far the worst airport when it comes to this…

Flygplatsen är så smutsigt. Papper på golvet överallt och mycket damm. Man har inte städad på länge, fläckar på golvet.

Dirty, badly signposted, chaotic. Worst is the queue for passport control of 90 minutes. I knew it was bad so arrived 3 hours before my flight, and only got through 20 minutes before boarding. Gives Denmark a bad name, especially as they don’t seem to care. I’ll never go to Copenhagen again!

Security staff took my charge bank from my hand luggage . Staff told me it needed to be of a certain capacity size in accordance with the airline’s policy. When I showed them the airline’s policy which showed that my charge bank was within the airline’s regulations, he then changed his mind and said it was not within the airport’s regulations!
He either made it up as he went along or he really didn’t understand which regulations applied or both ! Staff need retraining. Really poor. Basically it’s theft. Didn’t say what happens to it afterwards.

What a mess.
Outlets given all the space so super crowded.
Very long walks and rolling sidewalks often broken.
Sometimes sent all the way to E just for passportcontrol, and then back to the gate in C....

Copenhagen Airport has some lovely boutiques and a good selection of restaurants, which gives the airport a pleasant atmosphere. Unfortunately, the overall experience was disappointing.

This is the second time I’ve travelled through CPH and experienced last-minute gate changes. On this occasion, the gate was changed twice, resulting in an excessive amount of walking. The distances between gates are already considerable, and there are no moving walkways or shuttle buses to help passengers. As someone travelling while pregnant, this was particularly difficult and stressful.

The toilet facilities were also disappointing. There was a massive queue because half of the toilets were out of service, and this is not the first time I’ve encountered this issue.

I usually fly from Billund Airport, which is always clean, efficient, and easy to navigate. I expected much more from the capital airport of Denmark. Overall, it was a frustrating experience.

Used to use this airport twice a week for 20 years when I was younger and lived in Denmark. I just flew from Copenhagen two days ago. Horrible experience. They seem to have removed almost all the seating to make room for a huge number of shops all selling vastly overpriced tat. Having no seating forces passengers to walk around making it more likely they will spend money in a bar or restaurant just to find somewhere to sit.

Prices for food were extortionate. I refuse to pay $5 for a bag of crisps and about $10 for a simple sandwich.

Took almost an hour to clear passport control to leave the country. I must congratulate the passport officers for managing to 'work' so slowly. It must have taken years for them to perfect being so utterly useless at their jobs.

I'm never going back to Copenhagen as I resent being fleeced and treated like rubbish.

DIRTY AND YET OVERPRICED !!??

Den 18 juni skulle jag och min familj – två vuxna och två barn (6 och 7 år) – resa från Köpenhamns flygplats till Los Angeles med SAS. Tyvärr glömde vi ett viktigt dokument som tillhörde ett av våra barn på väg till flygplatsen, och därför kunde vi inte resa.

Vi gick till SAS kundservice för att få hjälp. Till en början blev vi bemötta av en mycket trevlig man som verkligen försökte hjälpa oss. Han sa att han kunde boka om våra biljetter till två dagar senare och förklarade tydligt hur mycket vi skulle behöva betala totalt 11 000 i svenska kronor. Trots att vi var mycket stressade på grund av situationen med våra barn kände vi oss lugnare tack vare hans vänliga bemötande.

Efter cirka 5–10 minuter gick vi tillbaka till SAS kundservice. Då hade mannen gått och ersatts av en kvinna i 50–60-årsåldern. Tyvärr var hennes bemötande mycket otrevligt. Hon visade ingen vilja att hjälpa oss och verkade inte bry sig om att vi varken talade engelska eller danska, trots att hon märkte det.

Vi frågade flera gånger hur mycket vi skulle betala. Hon svarade endast “13 000”, men hon sa aldrig att beloppet var i danska kronor. Eftersom vi bor i Sverige utgick vi från att det handlade om svenska kronor, särskilt eftersom den tidigare medarbetaren hade förklarat allt i svenska kronor.

När vi kom hem och kontrollerade vårt bankkonto upptäckte vi att SAS hade debiterat oss nästan 19 700 svenska kronor. Vi blev mycket ledsna och chockade. Om kvinnan tydligt hade sagt att beloppet var i danska kronor hade vi kunnat fatta ett välgrundat beslut. Vi känner oss vilseledda och mycket besvikna över hur vi blev behandlade.

På grund av den kvinnliga medarbetarens bemötande blev hela vår dag förstörd, och vår familj lämnade flygplatsen mycket besviken. Vi hoppas att SAS utreder händelsen och ser över hur deras personal bemöter kunder i liknande situationer.
14:00 18/6/2026

Der var kun 2 betjante for at modtage alle pass omkring 400 mennesker i kø.Det er helt uforståligt måde 2 betjante for at modtage Dansk pass og Eu mellems landes pass kun omkring 30-40 i kø.Også der stået en dame som for at organiser dem der stå i kø.Det var uretfærdigt og unfair måde hun prøve og organiserer.Det så ud til hun er ikke stsnd til jobet.Men må hellere ikke sige til hende du er for dårligt og uretfærdigt måde orgasniserer mennesker dem der stå i kø. Så kommer 3 betjante for at advarer.Staten betaler penge de betjante for hvad?

After an hour trying to get through customs, we are still standing in line and waiting. What a shit show !!