COURTS Singapore Arvostelua 

I went to do a purchase at courts causeway pt . Very happy to see the salesperson handling customers at the bedding section Mr Clarence . He is full of knowledge and can serve 2 different group of customers in a polite way and at same time . He gives you many ideas and recommends product . Courts need promoters like him . 🙏

Will you purchase Air con from Courts?
Timeline:
2023-05-06: Purchase 2 sets of Midea aircon with installation and extended warranty from Courts (Invoice attached)
2023-06-12: Installation
2023-07-27: air con not function and contacted Courts, replied first 2 years warranty under Midea, so we contacted Midea service team
2023-07-29: Midea service team came found out is the installation problem caused gas leak(service report attached), and we need to go back to Courts, So we contacted Courts and they replied will contact their installation team to contact me Monday 31st July(chat record attached)
2023-07-31: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.
2023-08-01: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.
2023-08-02: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.
2023-08-03: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.
2023-08-04: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

This is not acceptable, and we need the air con problem to be fixed. Kindly check and advise how can we proceed.

I have been a big fan and supporter of COURTS Singapore since 2017. 85% of my household products, including Beds, furniture, and electrical appliances, are all from COURTS.

But after today's encounter, COURTS will NEVER be the first in mind anymore.

Because of ONE SIMPLE INQUIRY (How long is the cable for Wall Fan), I wrote to Courts live chat on 2 August 2023 at 11.16 am, and I was notified it would take a couple of minutes for the supporter to be in contact. I waited till 11.45 am, no response. I wrote 3 messages at 1.05 pm, but no response.

I went down to COURTS at Woodlands CauseWay Point with my elderly Mother (wheelchair bound), and asked for a specific fan model, although the staff is not too friendly, he managed to answer my questions. However, the fan model I want is out of stock. He didn't bother to check for me if this fan is available at other nearby stores, and simply told me to leave my name and contact, when stock arrived, they would contact me. I went over to another section and asked where can I get the earpiece, the staff with an impatient look, without opening his golden mouth, just pointed in one direction. WOW!! What "good" services have I received from such a gigantic store with so many staffs?

I came home disappointed, wanted to purchase online (too much hassle for me to run to and forth), and saw the live chat reply at 5.52 pm!! WHAT?!

I proceeded to purchase online, but their website was super unfriendly, called the hotline 1800 2226868 multiple times, and forget about it! NOBODY will answer your call, this call will only push you around here and there, BUT you will never get to talk to anybody.

I finally purchased online with a $30 delivery charge because there is NO SELF-PICK-UP OPTION. There is also NO option to locate the stock availability in-store. I felt very very unhappy with my experience with COURTS today and I wrote in to cancel my order within 5mins. Let's see when COURTS will reply to this request.

I hopped over to Harvey Norman web, the website is so much much friendlier and I completed my purchase at the same price without a delivery charge (Self pick up option near my house) within 2 mins. I can even check the stock availability from each individual store.

Thanks to COURTS today for letting me know they do not treasure their Customer!!!

Would have given 0 stars if i could but too bad need to minimally give 1 star!!!!
The customer service is seriously one of the worst i have ever experienced in my entire life. Super rude customer service manager.
What happened was i bought a washing machine and it was not working as i tried to use today. It is brand new and i just got it a few days ago. Therefore, i decided to call up the customer service hotline to seek urgent assistance. The first person to pick up the call was just a normal staff from the customer service. She was okay, she didnt do anything much. She explained to me that because its saturday so the earliest time possible to get the manufacturer to call me was on monday. However, i requested for them to call me early in the morning so that they could come asap on monday itself. She then say she will write an email to the manufacturer on my request which it was okay However, i personally requested to talk to the manager thinking that he would be a better fit to expedite my request.

The manager called me and i tried to explain things to him but he says i have to understand his process and when i was talking he kept interrupting me. This caused an argument in the end. He does not have a very good tone saying comments like "i dont care", "The earliest i can do is just as soon as possible" and just keep on pushing the responsibility to the manufacturer without withholding a single sense of ownership. The way he talked to me was as if he was my customer and not the other way round. He did not care even if i were to write a google review. Overall, he is just super rude and i genuinely think that he doesnt fit to be a customer service manager and is definitely worst than his own staff. As someone who works in the service industry, it is a practice to know the phrase "customer is always right". He has 0 empathy and instead he just wants to 'force' me to accept what he says and be over with it. I dont think i will want to purchase any more items from Courts in future (he says this is ok for him and he cant stop me OMG!) and suggest Courts to send him to internal coaching.

Name of manager: Jenson

The aircon installation is suck.
It took the almost the whole day from 12pm to 12am to install a system 2 aircon. And the electrician they provided is suck, arrive almost 7pm and drilling the wall without inform me and cause the complaint from my neighbour. And the electrician did the wiring trucking in such a way that it does not appear to be a straight line, it's crooked.

We were happy with the professional service given by FARIDA. She was patient to explain the various options available and the discounts we could qualify for.

Purchase their extended warranty, my air con spoil, called courts and they came on 23/05, say need to order the parts will be back in 1 week time, till now 07/07, my aircon still not repair yet, keep calling them, ask same answer will check and reply within 2-3 days, but always give same answer part ordered not reach sg yet, finally had a answer say will be here on 05/07, but on 04/07 they claim sg custom holding back, so will be here on 07/07, today we wait till evening, no one is here, we called the cs, and they claim part in singapore but supplier don't know where the parts.... Seriously??? We wasted 2 days annual leave and yet nothing had been done, almost 1 month plus already, to all do not purchase their so call extended warranty, is a empty promise!!! Check their ig lot of ppls r complaining

I had a bad experience with customer service today on the phone. I spoke to Conrade Diaz, on the phone regarding the discrepancy on my credit report showing as wrriten off. Firstly, he wasn’t listening to me and my concern. He keeps saying I’ve to make payment. Which I did told him that is secondary and I know I need to make payment. However I need the explanation on the Wrriten off status.

The conversion didn’t end up good. He said we can’t communicate on the phone. Have to end the call immediately. He thought that he had already hang up. But fortunately! He didn’t, as I was hearing his conversion with his colleague immediately saying like:

This lady is asking for written off documents. Because credit report shows her account is Wrriten off. I told her she needs to pay. But she’s wasn’t listening to me.

His colleague then explained to him, what the Wrriten off meant and how credit report shows that. At the end.. they said GO TO HELL WITH HER!

I was very angry! I keep saying hello hello? He hang up after his conversation with his colleague. I called again to ask for explanation on what I’ve just heard .. about saying GO TO HELL WITH HER.

He denied it and keep saying I rest my case! THIS WAS THE WORST WORST CUSTOMER SERVICE. I’ve asked him for his manager name, he refuse to share with me. And he hang up my call.

I gave a call again to courts main line number, explained to the lady about my conversation with Mr Diaz! She had the audacity to tell me: maam how do you know he was talking about you?

Seriously? Who else will he be talking about? I just had call with him second ago, and who asked about Wrriten off document. Who else will ask within that second?

Courts! I need the higher management please contact me as soon as possible.

My somewhat bad experience at the air purifier section at Courts Tampines on the Sunday afternoon of 25th June 2023 has left me wondering if the company ever trains its service staff.

After listening to the promoter explaining the specs and pluses of a certain brand’s air purifier to my husband and me, I decided to buy one unit after some consideration.

While my husband walked away to check out other models, I told the sales person that I would like to get one.
I was flabbergasted when he replied with a curt ‘Get it yourself’!
I could hardly believe that those three words had indeed left his mouth especially when the box is a big one and I am a woman with her right hand all wrapped up in a cast as it is fractured.

I think a decent salesperson would have said ‘Okay, let me help you’, then get a trolley, place the box on the trolley before calling my husband over to direct him to the cashier at the far end to make payment.

After this experience, I don’t think I would want to buy the washing machine that I’ve in mind from Courts - especially coming home and reading the less-than-lustre reviews by other customers.

Never buy again, disappointed.

I’m writing specifically about “Same day delivery”. NEVER opt for it. I tried it only once and had to give up my entire evening for a delivery for which I paid S$50. The delivery slot given to me was 5:00 to 10:00 PM. Really Courts???? A “FIVE HOUR”window within Singapore? Are your delivery really so inefficient?? And that too when I paid 50 goddamn dollars??? Hire someone who is ready to commit to his job, not some junky who gets high on the way to delivery and waits till the last minute to deliver. Even better, give me money to straighten up your supply chain.

Poor customer follow up on the delivery after purchase on the Courts Online platform. Ordered laptop on 13 May, but till date and still waiting (20 May 2023), there has been no communication at all from them on the delivery date. They also did not respond to my enquiry.

For Ms Farisha

Very pleasant and helpful to assist me on my purchase. Wish to have more of courts staff like her.

I would like to put up a positive review for purchase under courts online last month I bought 2 items online however courts was unable to deliver in time and customer service was quick to act to perform a refund for me. I was initially skeptical about the purchase done however customer service Jap and Patrick was very kind and prompt in the process. Thumbs up for the good customer service.

Courts is the worse company i have dealt with. I bought a Toshiba washing machine and it didn't work right after courts installed it. I was very difficult to get courts to come and replace the washer. They blamed Midea the manufacturer of the machine. After many promises to replace the machine,now they say they need a report from midea to certify that the machine is spoilt. There is an error code showing on the machine and courts is still insisting midea must certify the machine is spoilt. I paid $50 for same day installation and after 10 days, Courts is still messing around and not wanting to deliver a working machine to me

📍I WILL NEVER BUY FROM COURTS AGAIN!!!!! BUYER BEWARE!!!! Purchased a Samsung washer from them with extended warranty. Just two months into the extended warranty the Samsung washer breaks down. Courts outsources the repairs to the most useless company you can imagine but eventually machine was fixed after the technician stopped by three times. All good till four months later and machine breaks down again. This time they had to pick up the machine and after 5 WEEKS they finally bring it back after repair. Immediately after this we use the machine and we hear a strange rattling noise in the drum. Next day they pick up the machine for repair again. COURTS CUSTOMER SERVICE HAS BEEN USELESS. No proper phone number to call, emails to customer service bounce and they don’t reply to the initial emails. So we have a washing machine which has been repaired FOUR TIMES now within a few months and COURTS will no nothing in spite of the extra warranty we purchased! Horrendous company, once they have your money you are on your own. They’re such a bunch of scammers really. BUY AT BEST DENKI INSTEAD, be warned!!!!!

Extended Warranty Issues
Samsung 65 Inch Ultra HD 4K Smart TV
SO: 867632950240

First issue: Courts does not properly archive my previous purchases and have proper migration of data to their new system. There are multiple accounts under my name and my big purchases were not captured under my info as apparently the staff miswrote my number as a mixture of data *mobile number+residential address*. I do not think that Courts has rectify this issue as it still not traceable using just my mobile number. The staffs are not trained to retrieve information when such data format is not standardised. Due to this, I had to retrace my purchases information which the staffs recommended that I look through my credit card history from 2019 to provide date of purchase and amount which is impossible as I split the payment between cash and credit card. Fortunately, I managed to retrieve the information from court's delivery SMS from 2019 which included the SO number. If I hadn't kept that info, they can't help me at all. This is unacceptable as Courts guaranteed past purchases data are retrievable.

Second issue: I contacted Courts on 28/03/23 with all the information in hand. I had previously purchase 2 of the same TV but different invoice, different delivery address, different date of purchase, different serial numbers. One of which was repaired in February 2023 (SO:867632469790). Then the other one spoilt in March 2023, and required an LED replacement (SO: 867632950240). I've assisted in all manners, providing videos and pictures, serial number, explained the 2 different purchases, given both invoice number but they still mixed up the information. Courts should provide me a case-number upon each issue raised so that they can trace which case I'm referring to. The staffs will always revert to explaining that I have repaired my TV in February and I had to repeat myself that there are 2 different TVs of exactly the same model. 2 similar but different cases. When they agreed to repair on 03/04/2023, no one came. When I contacted the hotline, they did not return my call even after a day. I had to WhatsApp one of the staffs whom I had previously given the videos to, and they say pending AIG check on my warranty. That is absurd if previously it was already confirmed for a repair service and now revert to still pending for checks. Today I called in again to ask the status but Courts hotline asked me to personally call extended warranty hotline instead of connecting me through. Again I have to reexplain. It's been a week since my initial call and this matter remains unresolved. This is beyond comprehension how inefficient the team's communication is.

I would like to express my sincere thanks to staff Mr Tony Quek Beng Leong from Tampines Courts for his prompt service even assisting after sales requirement. Good staff indeed.

Delivery dates was postponed too many times. Reason, stock havent arrived. How long you need for the stock to move in SG? If this is local product, SG is too small for me to wait for more than 2weeks. Customer service, Hannah, is no help at all. Everything also dont know. She say she will ask delivery team to email me but nothing. If I want the same information as per track my parcel from her, I wouldnt have called CS. No one called prior to delivery. No updates at all. Deal at your own risk if you can wait. If can't, better use best denki or harvey norman.

I have ordered online a couple of times from them and each time is a terrible experience. Delivery dates provided at time of purchase are wildly inaccurate. None of the items I have ordered was even assigned a delivery date without me having to reach out to customer support (usually weeks after the order was placed). Delivery dates may be pushed with little notice. My most recent situation involves them denying that I ordered a product when I have an ordering document and a delivery confirmation from them that specifically includes the item. Talking to customer support is maddening. Maybe in-store experience is better, but for online shopping I would recommend anywhere else.