COURTS Singapore Arvostelua 

The service at the courts shop at the Heeren was good. However, my negative experience with Courts is always the terrible after sales service. I bought some dining chairs and an office chair and was told that the delivery for the dining chairs was on the 17 Jan. No date was given for the office chair. However, I got a call on 15 informing me that the delivery date was changed and they were coming on 16. I was only after some confusion and clarification that I realised that it was an additional delivery for the office chair. When the chair arrived, the installation was incorrect - the chair tilted forward instead of backwards. It's such a simple set up with a picture provided yet it was wrong. What more was also an additional installation fee for the chair. I had to call the hotline and send pictures to "prove" that there was an error, but there were no response following that. I had to call the hotline again to tell my story before I got acknowledged for sending the picture.
till now, they haven't informed me what/when they will come. They took away my other chair and now I have no chair to sit on because the one they sent is just uncomfortable with the seat sliding downwards.

I dont have an issue with the products Courts carries (since they are just a reseller) nor their price.
What irks me is their after-sales.
Recently I bough a LG 10kg washing machine, and a LG 9kg heat pump dryer. Total more than $3k.
On installation, the delivery does not keep to the timing.
After installation, staking the dryer on top of the washer, I realized the the doors opens to different sides. I ask the installer to help me flip the door for either one so that both opens on the same side. He refuses rudely claiming that his job does not allow. I called up the customer service, and they asked the installer supervisor to call me. After explaining, he says he will look into it. But he called the guy who installed for me, and he just continue arguing with me.
I got no choice but to relent to it, and was understanding enough to think he may have other deliveries he needs to rush to.
But that is not true. He was at the bottom of my block for the next 2 hours, sleeping in his lorry.
I complained to Courts customer service and I did not get a single reply or call back.
What happened next is, the dryer stop drying just 6 months later.
As it is under warranty, I called LG directly.
They came, and to our shock and annoyance, LG technician commented that the installation was wrong. The installer from Courts did not install the drainage pipe correctly. The right way is to connect the dryer drainage pipe to the washer drainage pipe which should then go into the floor trap. The wrong installation caused the choke and hence the dryer stop function.
Crap service and irresponsible installer from Courts!!

My husband and I went to Courts Megastore to buy recliner chairs on 7 Jan 2024. We were served by Miss Faridah Ahmad 04906. She recommended exactly what we needed. She was very polite and friendly. We are very happy with her service and will definitely look for her on our next purchase.

I've experienced poor after-sales service from Courts Singapore. Despite reaching out three times for an update on my purchase, I haven't received any callbacks or information. It's been a month and a half, and I'm growing increasingly frustrated, wondering if I'll ever get my product. The company needs to improve its communication and after-sales support.

I must give 5 stars(5/5) to Mr.Shi Kai sales staff from Courts Eastmall.He is very patience,helpful & knowledgeable. I strongly reccommend him & look for him for future purchases. Keep up the good work👍🏻👍🏻👍🏻👏👏👏

Bought a 2-door Samsung fridge (867636813230) along with the extended warranty, now the ice-making tray is leaking. Called costumer service, gave me a form to fill out.
Why do I need to justify the repairs needed, what is the extended warranty for? We call, report the defect and courts should fix it.
Very very disappointed, would advice friends and maybe even post it on social media so that future buyer would be aware of Courts after sales services and practices.

I ordered a TV Console which was delivered on the 21st Nov 2023. The delivery staff who did the installation was very dishonest and did a poor job. He did a quick installation and was anxious to leave. I observed he did the task in super quick time and when I asked if everything is done , he replied with a ok and handed me a phone for me to sign. I signed in good faith trusting him entirely. But after he left, I checked and realised two of the three glass doors of the console were not fitted properly and were not in alignment.
A report was lodged on the same day by contacting the customer service staff (who was quite helpful) who requested me to wait for 2-3 days. I called after 2 days later on the status and was assured the relevant dept will be looking it. Unfortunately, no response was received even after 7 days.
I do not think Courts is reliable and would not consider buying from it anymore.

Once you bought a product's must buy extended warranty, if not you will sure regret because my experience bought cash LG 3-room split Aircon black color only last 1 year, after which continues breakdown, customer service hotline is a telemarketing, not useful wait for courts to call back 3 days, by the time you will suffer more,The Court staff unprofessional, the management don't care about customer service, it's like you bought your problems.
Don't waste time and money for Courts superstore products.
My conclusion don't buy any LG Aircon system, you will be regretting your entire life, and don't ever step into courts superstore.

I am writing to express my profound dissatisfaction with the services provided by your company in relation to a recent incident involving my air conditioning unit. My experience, which occurred on October 24th, has left me extremely disappointed and frustrated.

On the aforementioned date, I reported a malfunction in my air conditioning unit, and your service staff promptly arrived to address the issue. I was initially relieved by the prompt response and expected a swift resolution, especially since I have a warranty on the unit until 2025.

However, just ten minutes after the staff had supposedly fixed the problem, the air conditioning compressor exploded, causing significant damage to the unit and rendering it inoperable. The subsequent events have only compounded my disappointment.

It was not until October 26th that your team returned to my residence to remove the damaged compressor, leaving us without any air conditioning for an extended period, which has now reached a week. The situation is exacerbated by the fact that we are in the middle of a warm season, and the discomfort we've experienced is quite unbearable.

I have been diligently following up on the status of the replacement compressor by contacting your customer service department. To my astonishment, my calls have been repeatedly cut short, and I've been given contradictory promises regarding updates. Initially, I was told that I would receive an update by Tuesday, October 31st, but this was subsequently changed to Friday, November 2nd. This inconsistency in communication is both unprofessional and exasperating.

Moreover, it is worth noting that your technicians have visited my home on three or more occasions this year alone, which is highly unusual for a product under warranty. This frequent need for service raises questions about the quality and reliability of the equipment provided by your company.

I firmly believe that the level of service I have received is unacceptable and does not reflect the quality that your company should stand for. I demand immediate attention to this matter, the expedited delivery of the replacement compressor, and a clear explanation for the repeated issues with my air conditioning unit. I expect a swift resolution to this matter that aligns with the terms of my warranty.

If these issues are not resolved to my satisfaction, I will be forced to explore alternative actions to protect my consumer rights. I trust that this situation can be rectified promptly, and I look forward to a positive response from your company.

To:

HIROSHI NOJIMA SAN – Group CEO of Courts Asia Pacific
MR. ALVIN TAN – General Manager, Courts Singaproe Pte Ltd.

Reference:
The actual words used by your delivery staff to me,
“I am not here to listen to your rubbish!”

Tax Invoice: 80701000008042
Date: 28 Oct 2023

Dear Hiroshi San and Mr. Tan,

The sequence of events that took place today are as follows:

11:15 am
Today I receive first call informing me of an impending delivery. I acknowledge that I will be home.

11: 45 am
Delivery has arrived in the cargo delivery area on my condo. The crew is at the B5 Loading Bay.
I point out that from my condo unit there is no loading bay at B5. Probably they are on B4, as this belongs to the Edition Hotel, I suggest this repeatedly to your representative.
I attempt suggesting that an easier means would be to drive topside to Level 1 where I could arrange for direct access at ground level.
The reason for the suggestion is because residents have no access to B3, B4 and B6 whatsoever.
I am interrupted incessantly with insistence I come down.
I agree and clarify if they are on B4 or B5 and am informed by your rep he is on B5 with an insistent inuendo proviso that they are in the loading area (meaning they are not on B5!)

11:55 pm and 15 truncated calls ensue.
I am in B5 searching and cannot locate delivery team. Across 15 truncated calls I am told repeatedly that they are at the loading bay and that I need to listen to them?
Why the continual insistence to prove he is correct and self-righted (is a Typical Lame Singaporean Trait), even in the face of not resolving a situation.

I am further admonished in words of your deliveryman, “I have made other deliveries to this address previously and I am correct in this arrival destination”.
There is very limited reception in B5, and I am accused of hanging up on the crew.

12:20 pm
Having to locate an off-site security personnel to give me access to B4 which is the hotels secured floors. I arrive in B4.
My initial words are, “I have no access to this floor, and this is the hotels delivery location not the condominiums”.
The rebuttal that ensues incorporates a dammed insistence that he is correct and that I am incorrect and that I do not know the procedures.
I question how it is that no security personnel are with him, and his reply is that he has done this before. In fact, the crew had not even exchanged id’s for passes and made it to B4.
The reason there was no security personnel with him was this:
- No issue of passes occurred on entry.
- The security personnel from the Edition Hotel will not have jurisdiction to Boulevard88 Residency and will not escort him to the residences.

This is the classic Singaporean Dunning Kruger Complex – Singaporean’s Do Not Know What They Do Not Know.

At this point, I say to your representative that logically, he should just follow my instructions as I would know better as I live here. Your representative’s reply is classic,
“I AM NOT HERE TO LISTEN TO YOUR RUBBISH!”

At this point I walk off, with clear instructions given to your logistics coordinator back at your office that I will not give access or permit this lot of individuals access into my home.

The coordinator has called back to advise that they now require a smaller vehicle to do the delivery to the residency’s access through B4. I wonder why? (Sarcasm is intended).
The delivery will now take place tomorrow and with a totally different team (the latter is on my insistence). This is totally unsatisfactory in my opinion as I would have very much appreciated installation today.

Hopefully, your General Manager Mr. Alvin Tan, will care to elaborate and manage this first and last purchase I will execute with Courts Singapore Pte Ltd.

Yours sincerely,

Mr. M Williams

I would like to complement the wide variety of items that are located at courts.
I was looking for a certain headphone brand that i couldnt find anywhere and i took to going to courts to try and find it. Mr Sofiane Dekkari at courts nex helped find it for me when i approached a staff member on whether they had this headphone brand. Thank you for helping.

thank you so much for assisting me on my laptop Mr edlen and zandro as well, God bless you guys.

Thank God for Nursihan Sharon’s service.
Nursihan made sure the display set was working and even helped me bring my items to the car.
Excellent service
Sharon and her colleague were also very helpful in helping me get a pillow for my mother.
Thank u very much.

My wife and I recently bought a home and were window-shopping looking for furniture after dinner at Courts Megastore located in Tampines.
We were so pleased with the customer service provided by retail associate Ms Faridah Ahmad and Mr Jason Tan that we decided to purchase several items the very next day as it was close to closing time.
Despite the late hour, Ms Faridah and Mr Jason Tan were passionate in their job and took the time to go through the different mattress types and storage beds and headboards available. We also spotted a 3 + 2 leather sofa set that we really liked and they did their best to give the best possible price for the combined purchase.

Ms Faridah is like your favourite makcik who is always kind and doting on you. She will always do her best for you. It's because of this we finalized the purchase the very next day!

As a young family, and new home-owners, we will always remember the kindness from Ms Faridah.
She stayed past her working hours to speak to her branch manager on our behalf to see how the current ongoing promotions, rebates and offers could help my wife and I.
Thank you also to the branch manager of Courts Megastore in Tampines!

Last but definitely not least, if you're looking for bedding, mattresses, storage beds and everything else related to beds - look no further than Mr Jason Tan from Courts Megastore. He makes you feel at home and is knowledgeable about everything to do with bedding and can recommend the best mattresses with even the headboards from bed frames to suit your everyday needs.

Finding furniture for your new home can be made easier by looking for Ms Faridah Ahmad and Mr Jason Tan for all your new home furniture needs!

Even though delivery period was set to be 11 am to 3 pm, they gave a call at 11.58 am which I missed due to work and they proceeded to send the message that the delivery is on the way. By the time I had time to check on it 15 min later, they claimed they're outside my door and nobody's home. It was clearly agreed and stated on the invoice that the call was to be made 1h prior to delivery. I did not know everything could happen within a span of 15 min from the phone call to the dispatched msg of "on the way within 30 min" to being outside my door.

All this put me through so much distress and your company claimed that I needed to pay 30 dollars for a rescheduled visit.

Most screwed up delivery services & company ever. Pls wake up your idea. Never gonna be buying from Courts ever again.

Went to Courts at lot 1 on 29 June and placed order for this sofa, lead time was 8-9weeks. We selected the color “stone”. On 15 August, someone called and told me need to add $190 for our chosen color (this was not communicated before) and told to accept the color, the same color as display set at courts lot 1. We accepted as we did not want to delay the delivery further. Sofa was delivered on 25 August. Sofa came with different shades of color. The left seat also has a sink-in feeling compared to the other 2 seats. We vividly remembered that we encountered the same thing when testing out the sofa and was assured that new one will not have this issue as the display set was already more than 1 year old. We contacted courts for refund. They then sent their qc guy to come and brush off everything and said the sofa is normal and close the case. On 15 sep, i visited courts lot 1 again. The display set was gone. Overall purchase we felt cheated as the quality was not up to standard. So others beware of their tactics and think carefully when buying furniture from them.

I saw a review with the EXACT same experience as mine below!!!! About the Toshiba washing machine..

Courts is running an absolutely dodgy business, intentionally hard-selling poor quality brands to unsuspecting customers, and then refusing to take any responsibility, and then asking customers to absorb a penalty fee for their own DEFECTIVE items.

I was looking for a new washing machine and the promoter strongly recommended a Toshiba one. I thought this was strange as out of all the usual popular brands like Samsung, LG (even Panasonic perhaps), Toshiba doesn't seem to stand out. But since the promoter was extremely enthusiastic and in the end I chose to trust the recommendation. Alas, BIG MISTAKE.

The brand new washing machine delivered was DEFECTIVE ON ARRIVAL. As I called the Toshiba service centre but got nowhere, I therefore went back to the store.

The same salesperson was there, and I was met with disbelieve and a disgustingly arrogant attitude that "this simply cannot happen, I have never heard of it", and a blatant lie that he "already asked [me] to buy the larger capacity 11kg that day" (-- which is HUGE!!!! and not usually recommended for an average family. what a strange sales tactic), plus finally ANOTHER BLATANT LIE that the service center had directly communicated with him that they had contacted me to resolve the issue (putting aside fraudulent operations, that is a shocking and frightening breach of privacy! I had not even gone back to the store at the time, why would a third party salesperson already get involved? There is no logical explanation other than to suspect he is commissioned under Toshiba to receive this insider private information in realtime).

Finally after wasting my time further, I was given the following unacceptably bad "solution":
WAIT for the service centre to call me back (it had already been 4 hours lapsed without them calling back at that point, how long is reasonable), WAIT for them to give me and appointment to come down to inspect the machine, WAIT to see if it can be fixed. And finally WAIT for the store to communicate with this incompetent service team and the WAIT SOME MORE for someone to assess if I could at that point return the defective item.

So basically, shop at your own risk. For the majority, if your item is working as it should be, then that's all well and good. In the case that you have unfortunately received an defective item upon arrival that never even worked in the first place. Well, then that's when Courts gears up to offer you an impossibly and ridiculously longwinded "solution" to scare you off, and then they happily take more of your money.

Unfortunately, I have a real job that does not involve using unscrupulous means to cheat unsuspecting clients off their money, and therefore waiting endlessly for things to happen does not work.
In the end, in order to get myself out of their ridiculously inefficient fake solution to the problem, I had to top up for a new machine and also PAY A 30% PENALTY FOR A DEFECTIVE PRODUCT DELIVERED.
Additionally I was even told "what can we do if you don't accept our offer". What a disgusting attitude and false pretense of "customer service".

Well done Courts, us customers will never be able to fight your corporate ways but I can afford to pay for this lesson to know that a clear conscience and honest ways of running a business are lost to you.

Bought A TV and Courts engage 2 young very unprofessional installers. 1 don't even know how to reply to enquiries. Damaged our built in cabinet and no one is following up. Very upset!! Will be our last purchase from Courts.

Bought a 2 piece and 3 piece sofa set from Courts at Megastore on 25 Aug 2023. Your staff, Kliff Lim, provided great help to secure best price. Sterling service. Great job. Thanks - Agnes Chua

Installed a non-working aircon on day one and till weeks they could not come back with a schedule to replace a new one. Never ever come across such a poor service in Singapore at all. Very disappointed with Courts!