Compass Point went above and beyond in finding a spare part for my Vapro glasses. They were able to locate in old stock and posted out to me for no fee. Wonderful service. I don't usually write rev... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really brilliant service. My second pair of magnifier glasses from Compass Point (first pair still great, I just wanted a spare set) - and prob about my 5th item of o-kit from them. You always get gre... Näytä lisää
Yritys on vastannut
Great products. Often ones I can find nowhere else. Promptly delivered. Repeat purchaser
Yritys on vastannut
The item I required was out of stock but left contact details for when it became available. I was notified when item was back in stock and this was quickly despatched once ordered.
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Compass Point, the UK’s #1 orienteering specialist and largest online orienteering equipment shop. Established in 1991, we have spent over three decades serving the competitive orienteering, fell running, and adventure racing communities across the UK. Run entirely by active competitors, our team has first-hand, elite-level experience in the sport. We live by a simple rule: if we wouldn't personally race in it, we don't stock it. This ensures every piece of gear we offer—from high-precision thumb and wrist compasses to snag-resistant technical O-tops and metal-studded trail running shoes—is hand-picked for durability, speed, and accuracy on rugged terrain. We stock the industry’s leading outdoor brands, catering to everyone from beginners seeking educational school starter kits to professional athletes demanding peak-performance equipment. Beyond our extensive online shop, we also provide a custom teamwear printing service for sports clubs, schools, and universities. As a dedicated part of the community, you will find our mobile shop pitching up at major orienteering events nationwide every weekend. Whether you are shopping online or visiting us mid-race for last-minute essentials and expert guidance, we are always here to help you navigate smarter and run faster.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 (0) 1386 640782
- customersupport@compasspoint-online.co.uk
- www.compasspoint-online.co.uk
4,5
Erinomainen
27 arvostelua
Pyytää asiakkailta arvosteluja
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Sent one of the wrong model was…
Sent one of the wrong model was supposed to be two of the same kind, instead got one 2L and one 3L
30. toukokuuta 2026
Vastaus yritykseltä Compass Point
Hello Chris,
Thank you for your review.
We have reviewed your order and can confirm that two Moscow Model 2 wrist compasses were supplied exactly as ordered.
Your review states that you received "one 2L and one 3L". In Moscow's product range, these are different left-handed thumb compass models, whereas your order was for two Model 2 wrist compasses.
Had a 2L and a 3L actually been supplied, the products would have been visibly different thumb compass models and would not have matched the wrist compasses ordered.
We have checked our records and can confirm that two identical Moscow Model 2 wrist compasses were supplied. We also contacted you directly to discuss the matter and remain happy to review any photographs of the items received.
Kind regards,
Compass Point
Good prompt service
23. toukokuuta 2026
Vastaus yritykseltä Compass Point
Thank you for your review.
We're pleased to hear that you were happy with our prompt service. We work hard to dispatch orders quickly so customers can get their equipment when they need it.
Thank you for choosing Compass Point, and we look forward to serving you again.
— The Compass Point Team
Great service and knowledgable staff
19. huhtikuuta 2026
Vastaus yritykseltä Compass Point
Thank you, Richard, for your kind review.
We are very pleased to hear that you were happy with our service and found our advice helpful.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Compass Point
No trainers, no refund !
Bought a pair of 'new' trainers - which they weren't. A lengthy back and forth before a refund. No remorse, no shame, just outright nonsense.
Shoes came without a box
They were dirty
Colours didn't match one shoe to the other
Plastic detailing was cracked and damaged (worse than the 5 yr old pair I was hoping to replace with these)
1 shoe was defective and extremely uncomfortable.
The owner claims it was all nonsense and that the shoes were inspected prior to sending, which of course they couldn't have been or else he would have seen the defects.
They have failed to refund me. I will be taking this further...
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass Point
Thank you for your review. We can confirm that this order was refunded in full following the return. We're sorry the experience fell short of your expectations.
— Compass Point Team
Achtung Betrug!
Achtung Betrug!!
Zahlung wurde geleistet, Auftragsbestätigung erhalten#20063. Seitdem nie wieder etwas gehört.
Die Mails werden nicht beantwortet! Finger weg von diesem Shop !
Gruß
L.
18. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass Point
Hallo Lukas,
es tut uns leid, dass Sie mit Ihrer Erfahrung nicht zufrieden waren.
Nach Ihrer Bestellung haben Sie uns kontaktiert, weil eine falsche Lieferadresse angegeben worden war. Anschließend baten Sie um die Stornierung der Bestellung. Der Vorgang wurde letztlich vollständig erstattet, sodass Ihnen kein finanzieller Schaden entstanden ist.
Wir bedauern, dass Sie mit der Kommunikation während dieses Vorgangs unzufrieden waren. Den Vorwurf des Betrugs weisen wir jedoch zurück, da die Angelegenheit abgeschlossen und vollständig erstattet wurde.
Mit freundlichen Grüßen
Compass Point Online
Vastaus yritykseltä Compass Point
Thank you for taking the time to update your review, Jackie.
We're pleased to hear that your item was safely received in the end. While delivery delays can occasionally happen, we understand how frustrating they can be when you're waiting for an order.
At Compass Point, we're committed to helping our customers whenever issues arise, and we appreciate you updating your review once the item arrived. Thank you for your patience, and we hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
Compass Point Team
Ordered an item on 25th December
Ordered an item on 25th December, tried calling the number on the website, got through to a BT answerphone. No reply or response. Sent multiple emails, no response! Item never arrived, luckily paid through PayPal and could claim it back. Would not recommend this company to anyone. Shocking customer service
1. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass Point
Hello Laurissa,
We are sorry to hear that you were disappointed with your experience.
Having reviewed our records, we can confirm that this order was fully refunded. We appreciate that the delay in receiving the item was frustrating and understand why you chose not to wait any longer.
Compass Point has always aimed to resolve delivery issues fairly and promptly, and in this case the order was refunded in full so that you were not left out of pocket.
We apologise for any inconvenience caused and wish you all the best.
Compass Point Team
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