Braemar Mountain Sports Arvostelua 

Item received well within the time scale they predicted and given the geographic location of the business it is amazing! Great service.

I was after a Patagonia backpack that was sold out everywhere online, but I noticed Braemar had one listed as in stock. I gave them a ring and the guy on the phone was really helpful - he went away and contacted the exact store that had the backpack and was able to confirm that there was definitely one left in stock.
I placed my online order and everything went to plan from there!
They do let you know in advance that the DPD shipping will say 'delayed due to an unexpected issue' but they say this happens with all the orders, and mine still arrived in London as planned within 2-3 days.
Really happy with the whole service. Thanks so much!

Braemar Mountain Sports is my go-to store for outdoor gear, despite me living many miles away in London. Their range of products is great, their prices always competitive, and there's always good stuff on-sale. However, it is the customer experience, interacting with the team, that keeps me coming back. Polite (especially in-store), professional experts who are always informative, and who go the extra-mile to help. These are experts, working and living in arguably the best outdoor playground in the UK, not in some high street chain store. Braemar Mountain Sports is the real deal for an outdoors experience.

I ordered a gilet using my phone whilst traveling. When I got home to my computer, I realised that Braemar Mountain Sports stocked a wider range of colours than I realised, including one that would better suit my needs (think mud splatters from mountain biking). As the gilet had not yet been dispatched, I called the shop to ask if it was possible to change my mind and switch colours. Incredibly helpful staff changed my order with no problems. Delighted - this is why it's good to buy from smaller suppliers with a flexible approach.

I made one call, spoke to very-helpful Gareth, ordered the product on-line and it was with me the next day.......incredible service! Thank you very much indeed for such speed and efficiency

I ordered a brake for a ski binding and they got back to me to make sure I was getting the correct one as there were incompatibilities between different versions of the binding. It turned out the one I purchased was incompatible, so they issued a refund before deispatching the item and recommended a different store which stocked the correct one. Excellent service which saved me extra effort and confusion down the line. Thank you!

Recently purchased an item from Braemar as a Christmas gift. Unfortunately the courier company thought a safe spot to deliver it to was under a car on a driveway neither myself or any of my neighbours recognised. I contacted DPD who advised to speak to Braemar, who could not have been more helpful. A replacement wa sent out, and I was amazed when it turned up still in time for Christmas Day. Highly recommend and would use again.

Quick delivery, great price and quality! Would buy again

great experience and customer service from the team, (especially Ian who rang to arrange postage for me), delivered quickly. Thank you!

Braemar Mountain Sports doesn't understand Apple Pay. It's a convenient one-tap, secure payment system but, after selecting Apple Pay, Braemar requires the buyer to enter names, addresses, telephone numbers etc., in spite of the fact that this is all completely unnecessary because they get all the data they need from Apple Pay. If I could have found the product elsewhere I'd have bought it irrespective of the price because a shop which doesn't understand how Apple Pay works probably doesn't understand a lot of other stuff, like security and privacy. I won't buy from them again.

Good conversation by telephone with staff member who knew exactly what they were talking about lead to purchase of Nordic backcountry skis and skins which met my requirements and which were delivered to my home address within 3 days.

Excellent service. Wished to order via website, but had a couple of questions. Telephoned and received immediate answers in the most friendly and professional way.
Delighted with my purchase and would highly recommend using Braemar Mountain Sports

Excellent sales advice from Paul on buying some XC skis mail order - and the skis themselves arrived two days later. Highly recommended

Yesterday afternoon I visited this store for the first time and came away having had a great experience. Everyone was so helpful and friendly and went out of their way to assist with any questions. Neil in particular was very knowledgeable and had great expertise with everything, thank you! I've never written a review before, however, after such a great experience I felt compelled to for this store. I couldnt recommend this place more to anyone, it was remarkable! I'd gladly do another 300 mile round trip to go again and look forward to enjoying my new atomic cross country skies😊

I was intent on ordering an outdoor jacket but was concerned that I might not receive it in time before going on holiday. I contacted the company and spoke to Ian at their Braemar shop who stated that if I put the order through he would deal with the matter personally and ensure that it got posted that day by First Class post. He was very obviously true to his word because I duly received said jacket 24 hours later. Great service and obviously, it is always good to talk - it personalises everything somewhat!

Great service and support. Bought telemark spares and they managed to source parts for my wife's ski mountaineering bindings. They were extremely helpful and went well beyond the norm.
Many thanks 😊

Great service and support. Really helpful for my new ski purchase via mail order.

The items came quickly, communication was good, return process easy, refund issued quickly on the item returned (I ordered 2 different sizes to try on and sent 1 back)

very helpful staff when choseing what cross country skis and gear to buy.

They only sent the item when chased. Then dhl allegedly made an attempt at delivery, but somewhere else (they got london right, though, so kudos). Zero communication from dhl and breamer, and then they allegedly delivered to two addresses at once, neither mine