Communal Energy Partners Arvostelua 

CEP's call support is strong. The biggest issue is that they are out of date. You cannot submit a meter reading online. Paying is via a very basic HTML form. No insight or any other details. There isn't even an online portal that you can log into! Also, they intentionally overcharge every month without fail. It is at a point where I send a meter reading every fortnight to avoid them overcharging. Not good considering I have no choice but to use them in this current accomodation.

Finally an experienced engineer came through to fix the HIU unit. It had so many problems, with heating, whistling etc. that other engineers had failed to sort out definitively. I am so happy with their service as the engineer really knew how the unit worked (even noticed a missing valve that had been removed by a previous engineer...). I am really chuffed as it's saving us so much money on the bills.

One of the highlights of moving out from my previous rented flat has definitely the fact that I do not need to deal with this hot water/heating supplier anymore.
After 5 weeks of moving out, I am still awaiting to receive my final bill and confirmation that my account is closed. No response to my emails and a hopeless and unhelpful customer service agent the 3 times I have called.

I would give zero stars if I could. The agent and landlord notified repeatedly that I have moved out, yet I am still receiving bills for the property nearly three months after the move out date. They also ignored emails asking for a final bill. My deposit will be unprotected soon due to their negligence and lack of communication! Avoid this company at all costs!

I was experiencing intermittent hot water in my property for 4 days

I had 2 contractors attend who couldn’t resolve the issue,

My concierge team then recommended CEP who attended and established a part was required

On my HUI boiler, they ordered the part and returned 2 days later and the issue was resolved.

The engineer who attended was also very polite.

We have used CEP (formerly SW) for a number of years on our site.
From the office through to the engineers, we have had a great service from CEP, they are responsive, reliable and reasonable.
Their engineers are highly qualified especially in specialised district heating and HIU's and as a result we are able to offer our residents a good responsive service.
They are business that offers that personal touch to their customers which proves invaluable.

Gary the engineer was excellent when visiting our flat to do servicing. Very professional, thorough, responsive, and clear in explaining the issues we had with our HIU/IHPT valve leaking issues. Highly recommend his services - many thanks Gary!

Great service by CEP. Firstly Zoe Morgan (Operations Coordinator) was quick to respond throughout and professional in her manner. I found it easy to deal with her and think she is excellent at custom service.
The engineer, Martyn North, fully knew how the boiler works and was very professional and kind to explain the repair step by step, giving me the assurance that he knew exactly what he was doing, and that I could rely on his expertise.
I am very pleased with the experience! Five stars!

My HIU unit was leaking heavily (filling a saucepan, bowl and roasting tin!) I was told there were no emergency engineers available on Friday 28th April just prior to a long weekend. However after an early morning call with Zoe on Tuesday 2nd May (despite there still being no appointments available) and having explained that leak was so much more than a drip, she spoke with the senior engineer and the unit was fixed within a couple of hours. I was so impressed with the service I received. Zoe you are the person I always want to find at the end of a telephone, polite, proactive friendly and efficient.

Called CEP operations team to schedule a HUI service which was arranged the following day.

Engineer was very polite and professional, would recommend these guys.

I can honestly say if you have a fault with your HIU system then Anthony is the engineer you want attending. He has worked on our unit a few times and I can’t recommend him enough. An honest, reliable and trustworthy guy. Always completes the work in a timely manner and is very helpful and informative. Anthony has worked on so many systems in our development and has years of experience. A credit to the company. Thank you Anthony. Keep up the great work.

Any company is only as good as the engineers who respond to a customer’s problems. For me the service has always been excellent and performed by Anthony who is professional and highly skilled at his job.

We have worked alongside the engineering department of this company on a number of sites across London and find them to be very efficient and responsive with any matters or queries. They provide a high quality of service and wouldn't hesitate to recommend CEP and look forward to working with them on future projects.

It was a pleasant experience when of their engineers came to do a service, great guy!

I worked in partnership with this company in a previous role. They were keen to improve efficiency in schemes to give best value to customers. In a difficult industry they always strive to improve and give a good service

I own a property in canery wharf and and was experiencing intermittent hot water issues, I called CEP and an engineer attended within 24 hours a little confusion with access arrangements hence 4 stars but overall happy with the service.

Worst company ever!
This company is the epitome of incompetence. Despite never using any cooling in my flat, they have been billing me for estimated usage for months. After requesting an engineer to examine the meter, it took them 4 months to send one, and although they eventually replaced the meter, they have yet to refund me the nearly £300 I was overcharged.
Been sending emails every week for the past few months, but no reply.

This has to be the worst company I have ever dealt with. Their bills are outrageous for two bed apartments in Manchester. Upwards of £225 a month and we haven’t even turned our heating on this winter. Anyone who works at this company is complicit in extortion and should really give some deep thought about what they’re doing. I have this company a search on company house and they also make millions. If you’re a developer avoid this company unless you want a massive headache. People in Potato Wharf Manchester are moving out as bills are so high.

They multiplied their rate by c. 8 over the past year, which cannot be justified by the persistent inflation.

In addition, their customer service is unfriendly and incompetent.

We have moved into our flat in May 2021, as I was new in the country I had no idea about a separate gas bill. In February 2022, our supply was disconnected due to unpaid bills. We called to solve the matter and after a WEEK they managed to put our name in the account so we paid all the overdue bills from before and started paying our bills monthly. Fast forward to February 2023, now our supply is again disconnected! When we called to see what the matter is now, they told us that we don’t have any overdue bills in our account, but there are in the landlord’s account. HOW is this possible when we have been living here for 2 years, and paid everything that was from before. Where are they finding this new overdue bill, why wasn’t it flagged up A YEAR AGO when we paid everything to get the supply back? Obviously they made a huge mistake but they deny that there is a mistake and also don’t give us any infomation as it’s not our account that has a debt but we are the one without any hot water for the past week. This is probably them trying to charge us and the landlord double and denying their mistakes!!! AVOID THIS COMPANY AT ALL COSTS. I will be starting a legal action against them.