I bought the Jacob TV stand but unlikely to buy again from Coku. 1. One of the doors doesn't sit flush to the frame no matter how much I tinker with the 3D hinges. 2. The unit was amazingly wel... Näytä lisää
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What a great company, the product I bought was the Kawa Solid Acacia Wood Large Sideboard in dark brown. From the moment I placed the order, until it was delivered, the service was great. The sidebo... Näytä lisää
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Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Näytä lisää
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The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.coku.co.uk
4,6
Erinomainen
552 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Absolutely love the table and chairs.
31. lokakuuta 2025
Vastaus yritykseltä COKU Home
Hi Paul, thank you so much for your review. We are so pleased you love them! We hope you enjoy them for many years to come.
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi Kinga, thank you so much for your lovely review! We are so pleased you love your new table, we hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
In love 💕
Oh my .. this is more beautiful in front of me!! It looks and feels amazing. Solid, just as I expected. I will defo be ordering more! I literally received it 3 days after purchase too.
27. lokakuuta 2025
Vastaus yritykseltä COKU Home
Hi there! Thank you so much for your lovely review! We are so pleased you love it as much as we do, the Livia is such a lovely choice! We look forward to welcoming you back again soon!
Warm regards
COKU Customer Care
Amazing service quick delivery.
Amazing service quick delivery.. beautiful product x
27. lokakuuta 2025
Vastaus yritykseltä COKU Home
Hi Catherine, thank you so much for your lovely review. We are so pleased you love your Sara table and Eva chairs combo! We hope you love it for many years to come and we hope to welcome you back again soon.
Warm regards
Sam
Love the sideboard we ordered
Love the sideboard we ordered, very quick delivery.
Customer service was brilliant and very responsive.
I would definitely will order again from this site
Thanks
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Louise, thank you so much for your lovely review! We’re so pleased to hear you love your new sideboard and that our customer service team could help make everything smooth and easy. We really appreciate your support and look forward to welcoming you back soon!
Warm regards
COKU Customer Care
Absolutely great company and quality furniture
Absolutely great company to deal with, bought an absolute gorgeous table from them on eBay and the service is received was second to none.
Absolutely over the moon with my purchase, the quality is so good.
Price his company is so great to deal with and will be back again.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Steven, thank you so much for your kind words! We’re really happy to hear how much you love your new table, it’s great to know it’s lived up to expectations. It means a lot that you took the time to share your experience, and we’d be delighted to have you back again in the future!
Warm regards
COKU Customer Care
Outstanding quality!
I am absolutely over the moon with my table and bench , the quality is outstanding and I would 100% recommend this company.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Maureen, this made our day thank you! 💛
We’re so happy you’re over the moon with your table and bench, and thrilled the quality shines through. Your recommendation means a lot. Enjoy your new dining set!
Warm regards
COKU Customer care
Fantastic customer service and amazing…
Fantastic customer service and amazing table and bench
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Pete, thank you so much for your lovely review! We are so pleased you love your dining table and bench set. We hope you continue to enjoy it for many years to come!
Warm regards
COKU Customer Care
Excellent service from placing the…
Excellent service from placing the order to receiving it
30. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi Joanne,
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience with our customer service team. Providing exceptional service is something we truly care about, so it means a lot that you noticed. We hope to welcome you back again soon!
Warm regards,
COKU Customer Care
Very happy with Livia mango wood TV unit.
Clear website, accurate photos and beautiful quality. Very pleased with my purchase. Great communications throughout. Delivery prompt and helpful. Wish there was a matching console and coffee table!
29. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi Kerris,
Thank you so much for your kind review! We’re thrilled to hear you’re happy with your purchase and the whole experience from start to finish. A matching console and coffee table sound like a great idea, we’ll be sure to pass your feedback on to our design team!
Warm regards
COKU Customer Care
COKU Round table
Really pleased with the product. Quality furniture, great service and communication throughout the ordering and delivery process.
6. lokakuuta 2025
Vastaus yritykseltä COKU Home
Hi Paul, thank you so much for your lovely review! We’re delighted to hear you’re pleased with your furniture and that the process was smooth from order to delivery. Your feedback really means a lot to us and we hope to welcome you back again soon.
Warm regards
COKU Customer Care
Great furniture
2. lokakuuta 2025
Vastaus yritykseltä COKU Home
Hi Stephen, thanks so much for your kind review!
Warm regards
COKU Customer Care
Great product solid
Great product solid, heavy and individual. Fantastic customer service, Steve answered my emails promptly and gave honest replies.
Delivery prompt and within the time slot.
Packaging first class, protected my heavy dining table superbly.
Highly recommend!!!
26. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi Sean,
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your new table and that the delivery and service met your expectations. It means a lot to know our efforts to protect and care for your furniture are appreciated. We hope you enjoy your Ida table for many years to come and look forward to welcoming you back again in the future.
Warm regards
COKU Customer Care
Lightning fast issue solving!
Made my first order of a TV unit. Unfortunately, it arrived quite badly damaged. I sent some pictures on the web chat late on a Thursday evening; by 09:30 Friday morning, they had already arranged for a collection and a replacement to be sent, which I was able to book for Monday.
I don’t think I’ve ever received such a quick turnaround for an issue from a company, especially considering the size of the item!
10/10 for customer service, also a great product!
30. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi James, thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the unit and the service. We always aim to resolve any issues as quickly as possible, and it’s great to know the collection and replacement process worked smoothly for you. Enjoy your new TV unit for many years to come and we hope to welcome you back again soon.
Warm regards
COKU Customer Care
Superb customer service and furniture…
Superb customer service and furniture is high quality. We bought the Kenji TV unit and liked it so much we bought another one! Wood has a beautiful grain and colour. Would highly recommend.
26. elokuuta 2025
Vastaus yritykseltä COKU Home
Thank you so much for your wonderful review! We’re thrilled to hear you love your Kenji TV units. Your recommendation means a lot to us and we hope to welcome you back again soon :)
Warm regards
COKU Customer Care
Great product (table) and service
29. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi Steven, thank you so much for your review. We are so pleased you are happy with your table and the service provided. We look forward to welcoming you back again in the future!
Warm regards
COKU Customer Care
Coku come highly recommended
Coku come highly recommended! Our solid wood table is even more beautiful in reality and the customer service was fantastic! Such a breath of fresh air to be overwhelmed by an online product. So delighted! Thank you Coku
29. syyskuuta 2025
Vastaus yritykseltä COKU Home
Thank you so much for your wonderful review! We’re so happy to hear that you love your solid wood table and that our service made a positive difference. It’s always a pleasure to hear that our customers are delighted with their pieces from us. We really appreciate your recommendation and hope to welcome you back again soon,
Warm regards
COKU Customer Care
Excellent customer service
Excellent customer service, quick delivery (3days), stunning beautiful table, easy to assemble. We didn’t realise the top would be wavy (rather than flat) but was reassured by Steve that this is what made the Sara table 3D and unique. Absolutely no issue, we just use place mats. Would highly recommend
29. syyskuuta 2025
Vastaus yritykseltä COKU Home
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your Sara table and appreciate the 3D texture of our industrial-style distressed mango wood tables. This texture is an intentional design feature and is part of what makes these designs so popular. For anyone looking for a completely flat surface, we do offer oak versions, but they won’t have the same level of character. We really appreciate your recommendation and we hope you love your new table for many years to come.
Warm regards
COKU Customer Care
Friendly gentlemen who texted me to say…
Friendly gentlemen who texted me to say they would late. Delivered the goods where I asked and were polite.
26. syyskuuta 2025
Vastaus yritykseltä COKU Home
Hi Mrs Peto,
Thank you so much for your kind words! We’re delighted to hear the delivery went smoothly and that our team were helpful and polite. We really appreciate you taking the time to leave a review and we hope you enjoy your new furniture for many years to come.
Warm regards,
COKU Customer Care
Extremely Disappointing Experience – Misleading Stock Info & Poor Service
We ordered a 2m Thor dining table from Coku Home on 4th June, advertised as “in stock and available for delivery within 2 days”. Before ordering, we even confirmed that we could select a delivery date after our house move, and were told this wouldn’t be an issue.
The day after ordering, we were told that “coincidentally” the last table had just been sold and the next stock wouldn’t arrive for 4 weeks. Frustrating, but manageable as we weren’t moving until early July.
Unfortunately, things only got worse:
No proactive updates – I had to chase multiple times for information.
After being told early July, then early August, the date was pushed to mid-September – almost 3 months after ordering!
We were offered a £60 refund for the inconvenience, which felt like an insult considering the delays and broken promises.
When I spoke with Steve on the phone, he did apologise but kept saying the delays were due to factors out of his control, with the shipping route having to take a different path and adding further delays.
Eventually, I had to settle for a smaller 1.75m table they had in stock just to have something in our new home, which was finally delivered on 1st August.
The bench we ordered arrived without bolts, meaning another trip to buy missing parts (thankfully this was reimbursed).
To be fair, the table itself is fantastic and we are very happy with it, but the overall experience was stressful, misleading, and extremely disappointing for a brand that markets itself as premium.
What concerns me most is that Coku’s website only shows 5-star reviews, which does not reflect reality. When I checked Trustpilot, I saw similar complaints from other customers, so this isn’t an isolated case.
If buying, I would proceed with caution.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Jordan,
Thanks for your review. We’re pleased to hear that you’re happy with the quality of your table and bench, our products are handmade and built to last. However, we’re sorry to read that your experience with us didn’t meet expectations.
We would like to provide some context for anyone reading this review.
Before ordering, you contacted us via chat to confirm delivery times. At that point the 2 m Thor dining table was showing as in stock, but the very last piece sold prior to you placing your order. Orders are always dispatched in the order in which they come in. We contacted you to let you know straight away, updated the listing to pre-order the same day and offered options — to cancel with a full refund, choose another item, or wait for the next shipment.
Unfortunately the incoming shipment was delayed by circumstances outside of our control (changes to the shipping route and port congestion). We stayed in contact throughout, apologised and offered compensation for the inconvenience.
You mentioned you were moving house in July; the 1.75 m table was available for immediate delivery in early June and you decided to take that option in late July, which we delivered on the 1st of August. The bench arrived missing bolts — that was our oversight and we reimbursed you in full. A total of £220 in discounts were provided for your order.
We’d also like to clarify that our website does not only display 5-star reviews. Our Trustpilot profile currently shows around 88 % 5★ reviews, with the remainder being made up of 4★, 3★, 2★ 1★ — the same mix is reflected on our site. Customer service is extremely important to us.
We do our best to keep stock levels accurate across several sales channels, but on rare occasions an item can sell out just before the system updates. When this happens we contact customers immediately to explain and offer alternatives. Our items are hand made in small batches and are not mass produced.
We’re genuinely sorry that delivery delays caused frustration. We appreciate your feedback and will continue to work on making communication and lead-time accuracy even better. We wish you all the best and if you have any concerns, feel free to reach out. Enjoy your table and bench set!
Warm regards
Sam
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