I bought the Jacob TV stand but unlikely to buy again from Coku. 1. One of the doors doesn't sit flush to the frame no matter how much I tinker with the 3D hinges. 2. The unit was amazingly wel... Näytä lisää
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What a great company, the product I bought was the Kawa Solid Acacia Wood Large Sideboard in dark brown. From the moment I placed the order, until it was delivered, the service was great. The sidebo... Näytä lisää
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Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Näytä lisää
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The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.coku.co.uk
4,6
Erinomainen
552 arvostelua
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On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä COKU Home
Hi Lee, thank you so much for your lovely review. We are so pleased you love your Sara table. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Lovely furniture and great costumer…
Lovely furniture and great costumer service. Would definitely buy again!
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Raheel, thank you so much for your lovely review. We are glad you love your piece and we look forward to welcoming you back again in the future.
Warm regards
COKU Customer Care
Great service
31. joulukuuta 2025
Vastaus yritykseltä COKU Home
Hi Jeremy, thank you so much for your lovely review. We are so pleased you love your new table. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Quality product, great experience
Quality product, very happy with the table. Excellent service, kept up to date with order throughout.
29. joulukuuta 2025
Vastaus yritykseltä COKU Home
Hi Colin, thank you so much for your kind words! We’re really pleased to hear you’re happy with the table and the service you received. We hope you enjoy your table for many years to come, and we’d love to welcome you back again in the future.
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi there! Thank you so much fot your lovely review. We are so pleased you were happy with the delivery and product. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Dining table is amazing
No issue with delivery - table was so well packed and protected- all I can say is - it’s beautiful, I love the rustic look of it - looks good in our dining room.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Clare, thank you so much for your lovely review! We’re really pleased to hear the delivery went smoothly. It’s great to know you’re loving the rustic look and that it fits so nicely in your dining room. Enjoy your new table, and thank you again for choosing COKU.
Warm regards
COKU Customer Care
Great quality oval table 2m
Absolutely thrilled with my table purchase. Such good quality, easy instructions and fantastic speedy shipping. My only quibble is when we had our delivery slot (2.30-4.30pm)the drivers were over 2h30mins late (we presumed it being a sunday and past 6pm that they wouldnt arrive)and although they were super apologetic due to van breakdown, a quick little text or call to tell us this would have been great.
24. marraskuuta 2025
Vastaus yritykseltä COKU Home
Hi Holly, thank you so much for taking the time to leave such a lovely review, we’re absolutely delighted to hear how pleased you are with your table and that the quality, instructions, and delivery overall hit the mark.
We’re very sorry about the delay on delivery day. While the van breakdown was unfortunately outside of our control, we completely agree that better communication should have been provided, and we appreciate you highlighting this so we can feed it back and improve the experience going forward.
Thank you again for your patience and kind words, we really hope you enjoy your table for many years to come!
Warm regards
COKU Customer Care
Outstanding customer service
Outstanding customer service, had an issue with the delivery which was solved fast and efficiently on a Saturday afternoon by Sam. highly recommended and will definitely use again.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for the lovely review!
We’re really pleased we could get the delivery issue resolved quickly for you, even on a Saturday, Sam will be glad to hear your kind words. Providing responsive, reliable service is something we take great pride in, so it means a lot to know that came through.
Thanks again for the recommendation, and we look forward to helping you again in the future!
Warm regards
COKU Customer Care
Beautiful dining table
We recently bought our dining table from coku home after bookmarking it into my internet favourites in March whilst we undertook a kitchen renovation!
Steve’s customer service is second to none - it turns out the table we ordered had been ordered by someone else at the same time and sadly was out of stock, however he was quick to remedy the situation and recommended alternative options! Steve is so friendly and helpful and I can confirm the shipment of the table was excellent, it was very well packaged and you can select the date that works for you for delivery.
The great service doesn’t stop after placing the order as the courier used was probably the most efficient and polite delivery service I have received also which is always a bonus.
We will not hesitate to come back and purchase again from Coku home or indeed recommmed to friends and family.
Thank you again!
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear how happy you are with both your dining table and the service you received. Steve will be especially pleased to read your kind words, he really does go above and beyond, and it’s great to hear that his recommendations and support made the experience a positive one despite the initial stock issue.
We’re also really glad the delivery and courier experience lived up to expectations. Reliable, careful delivery is just as important to us as the furniture itself, so it’s lovely to know that came through.
Thank you again for choosing COKU Home, and for recommending us to friends and family. It truly means a lot to our small team. We look forward to welcoming you back again once the kitchen renovation is complete!
Warm regards
COKU Customer Care
Really poor customer service
Really poor customer service - I've been emailing for weeks without response for an item received which cost over £700 and arrived below the standard I would expect. The item has a nice design but the finish of the stain etc does not live up to the price point and is let down by the finish.
I received a voicemail the day the item arrived as I wrote in to say it was disappointing (despite advising I wouldn't be able to answer the phone - I work from home taking calls all day.) I phoned the number back within an hour and the number didn't answer multiple times.
Every other time I've reached out via email I've been ignored and on the chat function on the website I was promised a reply the next day which never came.
It feels like I'm being ignored as I requested to return the item due to the above.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Update: This issue has been resolved and the customer did mention they would update their review but no update has been posted yet.
Hi Andrew, thank you for your feedback, and I’m very sorry to hear about your experience.
We can see the image you sent showing some minor overstaining on the top left corner of your piece. Although the issue is small, we completely understand why this would be disappointing, especially at this price point.
We’ve tried to call you multiple times, but haven’t been able to reach you, and we also haven’t received any missed calls from your number. The only other message we can locate is from Sunday via the website chat.
We are more than happy to resolve this for you, and we’ve reached out again but haven’t yet heard back. It’s possible that some of your emails have not been reaching us, and we’re sorry if that has caused any frustration, we have attached another seperate email address which you can respond directly to. We genuinely hope we can get this sorted so that you’re satisfied with both your item and your overall experience with us.
Please feel free to contact us directly, and we’ll make sure this is addressed promptly.
Warm regards
Sam
Sara 1.7m table & Bella chairs
We are so pleased with our purchase of the Sara table & Bella chairs - they are beautiful & fantastic quality.
The customer service we received from start to finish was spot on
Thank you to the team at Coku Home
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for your lovely review!
We’re thrilled to hear you love your Sara table and Bella chairs, and that you’ve been happy with our service from start to finish. I’ll be sure to pass your kind words on to the team.
Thanks again for choosing COKU. We hope your new setup brings you joy for years ahead, and we’d love to welcome you back anytime.
Warm regards
COKU Customer Care
Waited 4 months for a terrible delivery
Whole experience really not good. Sent a shipping notification to us so we sold our existing couch and I booked a day off work to wait at home for the delivery. In the morning they said it was an incorrect delivery notification and it wasn’t coming. We had no couch for 3 weeks. Contacted Coku and to be honest they just didn’t really care and blamed the delivery company (which they chose).
Then they book the actual delivery date. This is 18 weeks after ordering now. On the day waiting at home again it’s 2 hours past the expected delivery time, phone number for the delivery company doesn’t work so whatsapped them nd they said the driver broke down, we don’t know when the order will be delivered. I said I had to leave at 5pm and (scheduled for 12-2) and they said if you can’t accept it we will just schedule another date. Zero communication, zero apology, they just don’t care once you’ve paid.
Avoid coku
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Oliver,
We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. While the delivery lead time for this sofa is an estimated 12–14 weeks as it is entirely made to order, we fully understand that your order did take longer than expected, and the confusion with the courier’s incorrect notification would have been incredibly frustrating. We also understand how difficult it must have been being without a sofa during that time.
We want to assure you that we genuinely do care, and we’re sorry if it ever felt otherwise. We’re reviewing this with the courier to prevent situations like this from happening again. We sincerely hope you love your sofa once it arrives, and if there’s anything more we can do to support you, we’re here to help.
Warm regards
Sam
Vastaus yritykseltä COKU Home
Hi Allison, thank you so much for taking the time to leave a review. We are delighted to hear you are happy with the service. We hope you enjoy your table for many years to come.
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi there! Thank you so much for your wonderful review! We're delighted to hear you love your table, we absolutley love it too!
We really appreciate you taking the time to share your feedback, it means a lot to us. Enjoy your new piece!
Warm regards,
COKU Customer Care
The table is stylish and elegant
The table is stylish and elegant. Would highly recommend. The service and delivery was excellent. You won’t be disappointed.
24. marraskuuta 2025
Vastaus yritykseltä COKU Home
Thank you so much for your wonderful review! We're delighted to hear that you love the style and elegance of your new table. It’s great to know our service and delivery met your expectations too.
We truly appreciate your recommendation and your kind words. Enjoy your new piece, and please don’t hesitate to reach out if you ever need anything!
Warm regards,
COKU Customer Care
Absolutely love our new table !!
Absolutely love our new table !!! Bought the 1.4m size and found 6 chairs that fit easily around it and can even add 2 more. Easy ordering and delivery no issues at all and kept well informed about timings. The table is beautiful and looks great in my new dining room
24. marraskuuta 2025
Vastaus yritykseltä COKU Home
Hi Sarah, thank you so much for your lovely review! We’re really happy to hear you’re loving your new table and that the 1.4m size works so well with your chairs. It really does sound like the perfect setup. I’m also glad the ordering and delivery went smoothly and that you felt well informed along the way.
Thanks again for choosing COKU, we hope you enjoy many meals and gatherings around your new table!
Warm regards
COKU Customer Care
No delivery after 2 months and no proactive communication
UPDATED NOW ITEM HAS ARRIVED:
Ordered the Archer acacia sideboard, which arrived 2 months after it was ordered (see my original review for more detail). Beautiful quality and looks lovely in my room - genuinely cannot knock the craftsmanship of the piece. I remain disappointed with Coku’s customer service, however. Not only was there a lack of proactive communication as outlined below, following my original review delivery was arranged within 4 days following a lengthy wait. I was told as a gesture of goodwill, the item would be unpackaged and all waste removed. This did not happen. The item was delivered 4 hours after the delivery window (I appreciate traffic is no one’s fault) and arrived very late in the evening. Due to the rush, the delivery men brought the item in and just left it upside down and practically ran out the house to get to their next location. While I appreciate this isn’t Coku’s fault, it does add insult to injury after what has been a nightmare process. I have since had 3 calls missed calls from Coku, which is hopefully to check all went OK but based on my last conversation with the owner, is also to chase a change in my original 1 star review, which I have done.
3 stars only given due to the beautiful quality of the furniture but let down by utterly poor customer service.
ORIGINAL REVIEW: Incredibly disappointed in the customer service. Have waited two months for my order to be delivered with no proactive communication. Am currently on my third promised delivery week, but with no call from Coku to arrange the delivery as promised, I assume this one will be missed yet again.
I spent months researching the perfect sideboard to purchase in memory of my late grandad with inheritance monies. I knew he would’ve been as invested in the purchase of a good quality piece of furniture and I wanted to buy something he’d have loved. I came across Coku and fell in love with an acacia sideboard. The same day I received my inheritance monies I purchased the sideboard, so excited to have a piece of my grandad in my home once again. The purchase went smoothly and money was promptly taken from my account and it was stated on the confirmation page that delivery would be arranged for 1-2 business days.
The next day, I received a telephone call to inform me the sideboard was in fact not in stock, but it would be back in stock a month later and delivery would be arranged. I was disappointed but agreed. The date stated came and passed with no communication from Coku. I contacted them via their live chat function on the website and via email, and ultimately resulted to messaging on social media. I eventually got a response to tell me the item would be available in another month’s time and was provided a two week window to expect delivery.
Now, 2 months later, and I am approaching the final days in that two week window. Again with no proactive communication to inform me of further delays.
It’s the lack of communication and poor customer service that is the most disappointing and will be the reason I do not recommend Coku to anyone.
I cannot comment on the quality of their furniture as I am yet to receive an order that was purchased two months ago.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Eleni,
Thank you for taking the time to update your review, and we’re truly pleased to hear that you love the quality and craftsmanship of the Archer Sideboard. We take great pride in the products we offer, so it means a lot to know the piece itself has met your expectations.
That said, we are genuinely sorry for the service issues you experienced, both during the wait for your delivery and on the day it arrived. This is far from the experience we aim to provide. Your delivery should have been handled with more care, and the agreed-upon unpacking and waste removal should absolutely have been carried out. We completely understand how disappointing and frustrating this must have been, especially following delays.
We also apologise if our follow-up calls came across as anything other than an effort to ensure everything was finally resolved for you. Our intention is always to make sure customers are happy with their order once it arrives.
Your feedback is incredibly valuable, and we’ll be using it to improve communication, delivery coordination, and overall customer experience moving forward.
Thank you again for your honesty and for giving us the chance to make things right. If there is anything further we can help with, please don’t hesitate to reach out.
Warm regards,
Sam
Following on from a purchase of a…
Following on from a purchase of a table, I am very happy with the style and delivery which was done at ease.
The table unfortunately had a fault which I raised with the company whose responce was within 24 hours. The company took full responsibility offering a couple of solutions to manage the situation eg item could be returned or a discount applied.
Once I shared my preference which was to receive a discount on the item , this was again actioned in a matter of hours.
I have since ordered 4 chairs and feel confident in using this company, one for the product offered and secondly having the confidence that , should one of their products not be as expected. then as a company they shall take steps to ensure customer satisfaction.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for your wonderful 5 review! We're really glad to hear you love the style of your table and that the delivery went smoothly.
I’m also pleased we were able to resolve the issue quickly for you, we always want our customers to feel supported, and it means a lot to know you felt confident with the options provided.
Thank you for choosing to order your chairs with us as well. We truly appreciate your trust, and we’re always here if you need anything at all.
Thanks again for your kind words and support!
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Thank you so much for your lovely review. We’re really glad to hear you’re happy with the quality of the wood and our customer service. It means a lot to us.
If you ever need anything else or have any questions about caring for your piece, just let us know.
Warm regards
COKU Customer Care
What a superb company to deal with!!
What a superb company to deal with!!
So pleased with the amazing sideboard that I ordered, very well made and delivered quickly. The customer service I received was second to none and I would have no hesitation in recommending COKU. I will definitely be using this company in the future.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for such a fantastic review.
We’re absolutely delighted to hear you’re so pleased with your sideboard and that everything from delivery to customer service met your expectations.
Your recommendation truly means the world to us, and we’d love to welcome you back again in the future.
Warm regards
COKU Customer Care
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