I bought the Jacob TV stand but unlikely to buy again from Coku. 1. One of the doors doesn't sit flush to the frame no matter how much I tinker with the 3D hinges. 2. The unit was amazingly wel... Näytä lisää
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What a great company, the product I bought was the Kawa Solid Acacia Wood Large Sideboard in dark brown. From the moment I placed the order, until it was delivered, the service was great. The sidebo... Näytä lisää
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Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Näytä lisää
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The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.coku.co.uk
4,6
Erinomainen
552 arvostelua
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On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Excellent Quality TV Stand & Super Fast Delivery!
I ordered the Caleb Solid Mango Wood TV Stand in Light Brown Extra Large from Coku on 26th February, and I was genuinely impressed with how smooth everything went. On the very same day, their partner courier contacted me to arrange a delivery date. I was given a 3‑hour timeslot the day before delivery, and the stand arrived on time on 2nd March.
The TV stand itself is lovely — solid mango wood, fully assembled, and really well made. It holds my 85-inch TV perfectly and stays completely balanced, which is exactly what I needed. The craftsmanship is great, and it looks even better in person than expected.
The only minor downside was that the cardboard packaging had a slightly odd or damp smell. But to be clear, the TV stand itself was perfect and in excellent condition, so this wasn’t a big issue for me.
Overall, I’m very happy with my purchase and would definitely recommend both the product and Coku's service!
26. helmikuuta 2026
Vastaus yritykseltä COKU Home
Hi Aris,
Thank you so much for your detailed review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything from ordering through to delivery went smoothly and that you’re pleased with your Caleb TV stand. It’s always lovely to hear when our pieces look even better in person.
Thank you as well for mentioning the packaging feedback; we really value comments like this as they help us continue improving.
We truly appreciate your recommendation and hope you enjoy your new TV stand for many years to come!
Warm regards
COKU Customer Care
Not responding to issues. In that case please deal with my concern and resolve the issue instead of simply aspiring to correct trust pilot reviews
Ordered a mango table. No
Problem with the delivery, however when it came I was not happy with the top. I know you have variations in the wood etc and I am happy with that. My tabletop seems to have an indentation which sticks out and is actually rough on the skin when passing your hand over it. I took a picture and sent an email asking for assistance. That was 6 days ago and I still have not received a response.
Order process was great, delivery was great, but non of that matters when you have an issue and no one responds.
I shall not buy from again, that said if the table top did not have this issue, it is a really nice piece of furniture but it should be as it more than I usually spend.
Update
The customer service representative had no other agenda than to get me to change my review stars. They did call but he seemed to be under the impression that I was available 24/7 to answer. The call came up as unknown mobile number, and I would have thought it was a landline from their offices. I had sent an email but no one thought it a good idea to respond to the email. The representative was hell bent on making me feel belittled, telling me that the table is meant to be distressed, I am aware of this fact. He did not for one minute even accept that when you run your fingers over a wood table, it should not be sharp. Anyway I was not about to be preached to, so I declined the offer to replace because he said the next one I get could be worse, then proceeded to tell me another customer had replaced 3 times and then gone back to the first one they had delivered. So just be aware before you buy. As to the representative, customers have a life my friend and the easy way to have resolved this would have been to my original email. Instead of waiting until I had given my review to actually be interested. May suggest that you sharpen up on your customer service skills, and refrain from being patronising when speaking to customers after they have paid good money to purchase a product from COKU. Your stance is more like the customer is privileged to have been allowed to purchase . To the COKU ceo, this is why I will not change my review .
23. helmikuuta 2026
Vastaus yritykseltä COKU Home
Dear Stacey, thank you for your feedback, and we’re sorry to hear that you felt concerned about the tabletop.
We did reach out and speak with you directly by phone to discuss the finish. As explained during our call, this particular table features a distressed industrial-style top with a 3D texture, which is an intentional design element. These subtle undulations and saw-mark style textures are designed to add depth and character to the piece, and are part of what makes this style of table so popular.
During our conversation we did offer to exchange the tabletop for you, however you kindly confirmed that you were happy to keep the current top, as other pieces within this style would feature a very similar distressed finish.
We’re really pleased that you like the table overall, and we truly hope you enjoy it in your home for many years to come. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Warm regards
COKU Customer Care
Update:
Thank you for taking the time to share this update and for explaining how you felt about the interaction.
Firstly, I’m very sorry that our call left you feeling belittled. That was certainly not our intention. When we reached out, it was simply because we had seen that you were unhappy with your purchase and we wanted to make sure the situation was addressed and that you would ultimately be satisfied with your table.
When speaking with customers about products like this, we would normally explain the design style of the piece, in this case the distressed, industrial finish so that expectations are clear. However, this should never come across as dismissive of your concerns, and I’m sorry if that was how it felt.
Our reason for calling was not to ask you to change your review. Whenever we hear that a customer is unhappy, our first priority is always to try to resolve the issue for them, whether that be advice, a replacement, or another suitable solution. We often find that a phone call can be the quickest and clearest way to discuss and resolve customer service matters, but we completely understand that some customers may prefer communication via email instead. If that is your preference, we are more than happy to continue discussions that way.
Please be assured that we would never contact a customer simply to ask them to amend a review. Our only intention was to ensure that you were happy with your purchase and to offer support if needed.
Kind regards,
Sam
High quality product
So happy with the product we purchased. Very high quality and easy to install. Would look to purchase from them in the future.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi James, thank you so much for your kind review, we’re really pleased to hear you’re happy with your purchase and found it easy to install. It means a lot to us to hear such positive feedback on the quality, and we’d absolutely love to welcome you back to COKU Home again in the future. Thanks again for choosing us!
Warm regards
COKU Customer Care
Whitewash Remi dining table 120 cm
After a lot of research I decided to buy the Remi table .
I love it and am impressed. ( I’m fussy ) If you want style , quality , competitive pricing and a company ( headed by Steve ) that gives great customer service Coku is a very good company to deal with . The table was delivered 3 days after ordering as it was in stock .
The 120 cm seats 4 people easily but 6 is possible .
I had a small problem but Steve was very helpful and sorted it out quickly .
Thank you I’m a happy customer .
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for taking the time to leave such a lovely review, we’re really pleased to hear how happy you are with your Remi table. It’s great to know delivery was quick and that Steve was able to help resolve your issue promptly. Your kind words about our style, quality and service truly mean a lot to us. Thank you again for choosing COKU Home, we hope you enjoy many great moments around your table 😊
Warm regards
COKU Customer Care
Fab company, fab furniture!
We bought a dining table and four chairs from Coku. The furniture is absolutely beautiful, the table especially. The process was easy with great delivery. Had a small issue with one item, but customer services sorted a replacement the same day. Would definitely 100% recommend Coku and we will be buying from the again.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for your lovely review, we’re thrilled to hear you’re happy with your dining table and chairs. We’re also glad our team could resolve the issue quickly for you. Your recommendation truly means a lot to us, and we can’t wait to welcome you back to COKU Home again 😊
Warm regards
COKU Customer Care
Great table that I ordered
Great table that I ordered, it arrived quickly and was easy to put together. I'll buy for this store again.
2. helmikuuta 2026
Vastaus yritykseltä COKU Home
Hi Simon, thank you so much for your wonderful review! We’re delighted to hear that your table arrived quickly and was easy to assemble. That’s exactly the experience we aim to deliver. It means a lot to us that you’d shop with us again. We look forward to welcoming you back to COKU in the future 😊
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi Cath, thank you so much for your kind review! We are so pleased you were happy with the service and the delivery. We hope you love your table for many years to come.
Warm regards
COKU Customer Care
Great product and great customer…
Great product and great customer service from the team.
29. tammikuuta 2026
Vastaus yritykseltä COKU Home
Hi Michael, thank you so much for your kind review. We are so pleased you loved your new table. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi Anne-marie, thanks for your lovely review. We hope you love your dining table for many years to come :)
Warm regards
COKU Customer Care
The customer service is impeccable
The customer service is impeccable! Fast responses, considerate , so glad I bought from here!
26. tammikuuta 2026
Vastaus yritykseltä COKU Home
Thank you so much for your amazing review! We’re delighted to hear that our team could help so quickly. We really appreciate your support and are so glad you chose to shop with us, we hope to see you back again soon!
Warm regards
COKU Customer Care
Keep you informed all the way to…
Keep you informed all the way to getting from A to B great delivery lovely piece of furniture thanks
26. tammikuuta 2026
Vastaus yritykseltä COKU Home
Thank you so much for your kind review! We’re really pleased to hear you were kept informed throughout the delivery and that you’re happy with your new piece of furniture. Enjoy it, and we hope to see you back again soon. Thank you so much for choosing us!
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi Kate, thank you so much for your lovely review. We are so pleased we could help. If you ever need anything else, please don't hesitate to reach out.
Warm regards
COKU Customer Care
Vastaus yritykseltä COKU Home
Hi there! Thank you so much for your lovely review. We’re really glad you had a great experience with our customer service, it genuinely means a lot to us. Thank you for taking the time to recommend us, and we hope to welcome you back again in the future!
Warm regards,
COKU Customer Care
10/10 service
Not only are the chairs a wonderful edition to my home (I'm often getting compliments about them), the whole team at COKU are incredibly friendly and responsive. I could not recommend them enough. 10/10
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Harry, thank you so much for the fantastic review. We’re absolutely delighted to hear you’re loving the chairs and even more so that they’re getting compliments in your home! It really means a lot to know our team’s friendliness and responsiveness made a positive difference too.
Thank you for your recommendation and for choosing COKU Home, we’d love to welcome you back anytime.
Warm regards
COKU Customer Care
Excellent quality and customer service
I bought some drawers recently from here and had excellent customer service, very quick and helpful responses. The drawers were shipped within a couple of days, and they used a very efficient courier service that kept me up to date with the delivery at each stage with tracking and phone calls and took the drawers upstairs. The drawers themselves are beautiful, and high quality- would very much recommend
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Charlotte,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with our customer service and delivery, and that you’re happy with the drawers themselves. It’s especially nice to know the courier service and communication made the process smooth for you. We truly appreciate the recommendation and hope to welcome you back to COKU again in the future.
Warm regards
Sam
Vastaus yritykseltä COKU Home
Hi Garry, thank you so much for your lovely review. We are so pleased you were happy with the quality and value, we hope you enjoy your item for many years to come.
Warm regards
COKU Customer Care
Bella Dining Chairs
We ordered some Bella dining Chairs in teal. We were given a 5% discount at the time of ordering. We were contacted by Coku very soon after asking when we would like delivery. This was confirmed by email and the day before delivery confirmed again with a time window of 2 hours. On the day of delivery we were telephoned when the driver was 20 mins away. The driver was on time and very helpful. Great experience with this company and will definitely order again and recommend to others. Makes such a refreshing change in today's world.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Thank you so much for your wonderful review! We’re delighted to hear that everything from ordering through to delivery went so smoothly, and that our team and delivery partner took good care of you along the way. It’s great to know you’re enjoying your Bella dining chairs, and your kind words about the experience really do mean a lot to us. Thank you for recommending COKU, we look forward to welcoming you back again in the future.
Warm regards
COKU Customer Care
Amazing table
Amazing table. Fast delivery as soon as they had in stock. Answered all queries within a day. Not a massive fan of buying furniture online but would definitely recommend this place.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä COKU Home
Hi Cameron, thank you so much for your lovely review. We are so pleased you love your table and we look forward to welcoming you back again in the future.
Warm regards
COKU Customer Care
Great items and great customer service.
Great items and great customer service.
I can't fault Coku they have lovely furniture to choose from. The delivery is really quick and the customer service is excellent.
5. tammikuuta 2026
Vastaus yritykseltä COKU Home
Hi Shelley, thank you so much for your lovely review, We are so pleased you love our furniture and you received excellent service from our team. We hope you love your Arlo TV Stand for many years to come!
Warm regards
COKU Customer Care
Customer service.
Customer service.
You can access customer service via a chat function. I got a call promptly after submitting my query.
Customer services were polite and respectful and we managed to resolve the query satisfactorily.
Item purchased was large and you get a choice of date of delivery making it easier for the customer.
5. tammikuuta 2026
Vastaus yritykseltä COKU Home
Hi Shameem, thank you for taking the time to share your feedback! We’re really pleased to hear that you found our customer service prompt, polite, and helpful, and that your query was resolved smoothly. It’s also great to know the flexible delivery options made things easier for you, especially with a larger item. We truly appreciate your support and hope you enjoy your purchase for many years to come.
Warm Regards
COKU Customer Care
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