Nothing wrong with the service or product. Price was very good compared to competitors. The tracking system was not great. Giving a different ETA every hour started saying between 9am and 10am, when t... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great telephone manner and sorted the sale over the phone by Tom , delivered as said on the day and kept updated on the order , definitely use again for third time next ,and would recommend highly
Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... Näytä lisää
Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Näytä lisää
Yrityksen tiedot
- Lämminvesivaraaja- ja lämmityspalvelut
- ja myös
- Kiinteän polttoaineen tuottajat
- Kivihiilen toimittaja
- Polttopuutoimittaja
Yrityksen kirjoittama
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.coal-drop.co.uk
4,8
Erinomainen
187 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A great affordable coal merchant
Start to finish was a positive experience and I’m glad out of the plethora of coal merchants to choose from im glad I used Coaldrop.
Good communication,good delivery personnel and a great all round company with knowledgeable people who can advise and deliver a wonderful service.
Will definitely be using again soon!
Many thanks Coaldrop.
13. marraskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Your thoughtful feedback truly warms our hearts! We’re so glad you chose Coal Drop and had such a positive experience. Thank you for appreciating our team’s efforts—it’s customers like you who make what we do so rewarding.
Exceptional from ordering to delivery…
Exceptional from ordering to delivery and product
6. marraskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
What a wonderful review—thank you! We’re so pleased everything was exceptional for you. Your support and trust mean everything to us, and we can’t wait to serve you again.
Great service
First time we have used coal drop and we were very impressed with the whole process, from ordering to delivery. They called to say they had a lorry in our area on an earlier date than was originally available enabling us to get our delivery earlier than expected. Great communication and will definitely use again.
6. marraskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for giving us the opportunity to serve you! We’re delighted the process exceeded your expectations and that our communication helped make things easier. Your kind words inspire us to keep delivering great service—thank you!
Great customer service.
After an initial hiccup with the delivery, Tom at coal Drop did everything he could to get my delivery sorted. Tom is such a good problem solver, which in my opinion is a major asset for any business. I will defintly use Coal Drop again as I am assured of great customer service, which I really value. Also Tom and his dad , who I spoke to briefly on the phone, come across as really nice people.
5. marraskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
We truly appreciate your patience and understanding! It was a pleasure to resolve things for you, and your generous feedback about Tom and our team means so much. Knowing you value our customer service is the greatest compliment—thank you for trusting us!
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and product. Your support means the world to us, and we look forward to serving you again soon.
Excellent service
Prompt delivery on the day specified, the tonne of Excel being very well wrapped and dry despite the rain. (Previously, the same product from other suppliers has arrived wet through). And best of all, the delivery driver who went the extra mile to get the pallet as near to the address as possible
29. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're delighted to hear your delivery arrived promptly and in excellent condition — especially given the weather! It’s great to know the product packaging held up well and that the delivery driver went the extra mile to get the pallet as close as possible. That kind of care makes all the difference, and we’re truly grateful for your support. Thank you again for choosing us!
Very competitive price
Very competitive price. Fabulous customer service and updates regarding order. Will continue to use.
Thank you.
28. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that our pricing, customer service, and communication all met your expectations. It’s wonderful to know you’ll continue to use us — that trust means everything. Thank you again for choosing Coal-Drop!
Service great the young man who…
Service great the young man who delivered and stacked the cialwas very pleasant.
Thank you 😊
28. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that the service met your expectations. It’s especially heartening to know our delivery team made a positive impression — we’ll be sure to pass your appreciation along. Thank you again for choosing us — we’re so glad to have you with us! 😊
All aspects excellent no negatives to…
All aspects excellent no negatives to report
You won’t find a better product , I’ve tried them all
23. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your incredible feedback! We're truly honoured by your kind words and thrilled to hear that every aspect of your experience was excellent. Knowing you've tried many options and found one of ours to be the best means the world to us. Your support and trust are deeply appreciated — thank you for choosing Coal-Drop!
Mostly good experience goods delivered…
Mostly good experience goods delivered on the right day ,the driver was helpful ( but no warning call ) the goods were on a good well shrunk wrapped pallet. I shall purchase from coal drop again.
20. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're really pleased to hear your delivery arrived on time and that the driver was helpful — that means a lot to us. We truly appreciate your note about the courtesy call. While delivery scheduling is handled by a third-party haulier and the pre-call is at their discretion, we understand how valuable that extra communication can be and will continue to pass feedback like yours along. We're grateful for your support and look forward to serving you again!
Had a delivery issue and coaldrop were…
Had a delivery issue and coaldrop were straight on it even updating me out of office hours will be using them again
10. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your great review. It's frustrating that the last leg of your order's journey is out of our direct control but we will always keep a watchful eye on its progress and go the extra mile to ensure it reaches you on time and in great condition - even if we are at home cooking dinner or bathing the kids, we're always on hand. Thank you for your custom and we hope to serve you again in the future.
Very satisfied customer
Very obliging company to deal with, delivered at a time to suit me and at a fair price. Thank you
8. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words and wonderful review. We're so glad you had a great experience with us and hope to serve you again in the future. Many thanks.
Coal Drop
After a couple of days research I found that this company was the only one that I could find that offered a combination pallet. This is my first order. What a brilliant idea for a novice fist timer like myself.
The company are easy to deal with and very informative. Delivery was easy and straightforward with the driver being particularly helpful.
I will be ordering again.
14. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you Philip for your wonderful review. The combination pallet certainly has its merits and we're glad it fully met your needs. We appreciate the positive feedback on our company and staff and look forward to serving you again in the future. Many thanks 👍
Highly Recommend
Really easy to order from website. I then receieved a phone call from a pleasant man who explained the next steps regarding delivery.
I was then kept fully informed of delivery date etc. and then on the day was able to track my delivery.
Highly recommend and will definitely use again.
14. lokakuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your lovely review and feedback. We're thrilled you received an excellent service from us and i'll pass on your regards to the team. Thank you for choosing Coal-Drop and we look forward to serving you again in the future.
Buying my coal from coal drop was dead…
Buying my coal from coal drop was dead easy on line and at a reasonable price and the guy who delivered it was only to obliging putting it exactly where I wanted it great experience Thank You.
23. syyskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thanks Frank for your great review. So glad to hear you received an all-round great service. We aim to give 10/10 each and every time. We look forward to serving you again in the future - many thanks to you too.
OXBOW RED COAL- Game Changer
We purchased OXBOW RED coal from your company for the first time in February 2025.
Your company and customer service were first class as was the delivery.
You recommended to us to try the coal as we were having burning/ash/heat issues with what we had been using. What a difference, RED OXBOW was a game changer for us. The coal burns really hot, there’s very little ash and it burns all night long. We have two log burners and we now have a lovely warm house all day/night long. Cleaning both is an easy task as there is very little ash remaining after the burn.
We will definitely recommend this coal to all our neighbours and friends and we will definitely be re ordering very soon.
Thanks again for great advice and a great product.
16. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your fantastic review!
We’re absolutely thrilled to hear that OXBOW RED coal has made such a difference for you—it’s exactly the kind of result we hope for when recommending products tailored to our customers’ needs. Knowing your home is now consistently warm and that your log burners are performing better than ever is music to our ears!
We’re especially grateful for your kind words about our customer service and delivery team. We take great pride in offering not just quality products, but also genuine support and advice—and it’s wonderful to know that came through in your experience.
Thank you again for your trust, your recommendation to friends and neighbours, and for taking the time to share your feedback. We look forward to serving you again very soon!
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind feedback! We're really pleased to hear everything went smoothly and that the driver was helpful.
Hoping to serve you again in the future.
Couldn’t be easier ordered one ton of…
Couldn’t be easier ordered one ton of coal delivered the next week on a day of my choosing after a phone call from John.
Delivery driver was excellent moving the pallet of coal from his lorry into my garage,a very friendly man got on with great. many thanks to all involved.. Will buy again and why not.
29. syyskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
We truly appreciate your thoughtful review. It’s great to hear that John (probably Tom, as there's no John here in our office) and the driver made the process easy and friendly for you. We always aim to make things as convenient as possible, and your words mean a lot.
Thanks again—hoping to serve you again in the future.
No. Communication
Only issue was I was told driver would call 30 mi uses before delivery but instead he turned up and dropped the load when I was not there leaving me to man handle 1 ton of call 50 yards which at 70 years of age was no easy task
19. syyskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your honest feedback. We're really sorry to hear about the delivery issue and the inconvenience it caused you. We always request that drivers call all our customers at least 30 minutes before their arrival. However, as most of our deliveries are fulfilled by 3rd party couriers, we can't guarantee the drivers of these delivery companies will follow their given instructions, to the letter. Once fuel orders leave our coal yard we have no direct control of your order's journey to you. None-the-less as you our our customer we sincerely apologies for the inconvenience this caused you. Your experience matters deeply to us, and so we’ll be reviewing communication from your local depot to ensure better communication going forward.
We appreciate your patience—and truly hope to serve you again in the future.
Phone called with time it was on his…
Phone called with time it was on his way and called to tell me when he would arrive perfect service
25. syyskuuta 2025
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thanks for the lovely feedback! We’re glad the delivery updates worked well for you and that everything arrived as expected.
Appreciate your support—hoping to serve you again in the future.
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