CO2 Supermarket Arvostelua 

En skam at man ikke kan give mindre end en stjerne. Svindel og bondefangeri at oprette en hjemmeside der hedder co2supermarket.dk. og så er det en engelsk side. Så man lige får en moms lussing oven i regningen. Svindlere og tyveknægte fåes åbenbart overalt.

Had a few technical issue queries with a previous order of the ultra pro regulator set. Got to speak to Martin Burrows, and it was a pleasure to deal with him, all my queries was answered and issue queries was resolved in a very timley manner. Instead of being pushy into further sales, advise was given in return saving the cost of a new purshase. Very knowlegeable and an overall very helpfull advise. Thank you Martin.

In the autumn of 2023, I decided to set up a tropical aquarium. As a total novice, I relied heavily on other people's experiences. I also had to find my way through the array of specialist suppliers. Having decided that my 'planted' set up would require CO2 injection, I purchased a single stage regulator from CO2 Supermarket. I can only describe the quality of both the product and the technical support and advice, as excellent. I can highly recommend them.

I have contacted the company twice for advice on what adapter to purchase with no response using their website contact form in April - very disappointing.

23/05/24
Ok I have sent you an email before reading this response.
I submit it late at night as I work long hours and was trying to find another site to purchase some gas. Your company came up again so I googled reviews to see if you were still active and trust pilot came up.
I updated my response earlier to correct a spelling mistake and I was about to post an update having just emailed you as requested, Don’t bother replying if that’s your attitude.
I’ll just buy elsewhere now.
Thank you for your time.

I have received a very polite email response replying to my initial query and accept that despite entering the information on different occasions it must have been caused by a technical error.
In future for events such as this I will try other contacted avenues before posting a review which could harm the companies reputation. I have previously lost money on scam websites so my judgement was clouded and too hasty.
Thank you for the advice and feedback from customer service. I have now placed an order.

Super professional service & excellent packaging tailerd to the products..

Just what I needed easy to use and fast delivery

Bought and installed a CO2 system for my aquarium. Items arrived quickly and the communication was excellent, they even sent a follow up email with links to installation videos, really helpful!
Highly recommended.

Fast delivery, really well made product and fantastically clear instructions. Very impressed.

Excellent customer service. I've been out of the fish game for a few years but decided to get back into it. I bought my first CO2 regulator and needed support with the setup. CO2 Supermarket was more than happy to help with prompt replies via email. I highly recommend them.

Have bought items before from here and always received tip top service. Had a problem with a previous order; a regulator seal. Explained the issue and was sent the replacement part. Very happy with the service

Their Quooker attachments do not attach.
There is no phone number to discuss the issue with. The person who replies to emails is completely condescending and doesn't believe there is a problem.
Great talking to you Martin - I know it should work - and I agree with you, it should work!...but for some reason it doesn't!

I have now had another email from the owner offering me a refund, if I send the item back at my own cost.
I notice there is another Trust Pilot review a couple of years ago where the customer received a faulty connection. Again they complained that the Customer Support response was very patronising, assuming user error. Similarly, Customer Support quoted that they had supplied many of the same product without issue. However, it turned out there was a fault with the product.
The email in the reply below is the 3rd email I received suggesting I had been doing something wrong.

Good quality fittings, swiftly supplied with very helpful instructions, have enabled me to greatly reduce the cost of running a Sodastream dispenser

Excellent, helpful assistance from Martin during a difficult installation of co2 equipment. Many thanks.

The kit was well packaged and arrived in perfect condition. Easy to set up, following the instructions on their website, although I did feel the need to contact them with a couple of points that I wasn't sure of. I had an almost immediate reply and my questions were answered. So, no worries about customer service. The kit all seems to be great quality and I'm now looking forward to seeing the results.
Happy to recommend CO2 Warehouse.

Item arrived as ordered, on time, and without any issues. Works great. Priced competitively. Web site is informative. One year on from the order, the company responds to queries promptly and courteously, resolving an issue I had.

Speedy delivery, great set up information.
Very pleased with this company.

Oplichters! Ze doen uitschijnen dat ze een nederlandse webshop zijn, maar eens je besteld blijkt het uit de UK verzonden te worden met zeer hoge douanekosten tot gevolg. Op de website kan je nergens terugvinden dat ze versturen vanuit de UK. Bestel hier niets. Koop je spullen beter bij de chinezen. Zelfde kwaliteit en veel goedkoper zonder verborgen kosten.

Ze doen overkomen dat je op een Nederlandse site zit, maar eenmaal besteld blijkt het uit de vk. Flinke kosten voor invoer.
Trap er niet in. Voor mij helaas te laat.

Great service all round and quality product. Thanks

Niet normaal hoeveel inklaringskosten je moet betalen voor een product van €15,99 excl. verzendkosten!
Uiteraard wordt daar niet voor gewaarschuwd en omdat het ook een Nederlandse website is wordt je om de tuin geleid. Ik heb de inklaringskosten geweigerd en het pakket terug laten sturen.