Co Wheels Car Club Arvostelua 

EDIT: Co-Wheels response to my complaint is highly misleading and minimising. They are dismissive and minimizing of all complaints. Avoid.

AVOID LIKE THE PLAGUE. Dreadful experience with Co Wheels. first hire: Hired a car with a major fault that we had to fix ourselves, delayed our journey massively. after a long back and forth (where their email server stopped working with my email, and they implied it was my fault somehow) offered a pathetically small "goodwill gesture" of £15 credit- not even a refund. useless as ill never use them again. Dismissive attitude to complaints. No serious attempt to resolve the issue. avoid avoid avoid.

Really convenient pickup from Oxenholme Lake District station, app etc worked brilliantly throughout the trip. V good clean car.

Getting my Co Wheels account verified took a very long time, but all good since then

Their customer service is great. They answer very quickly and are patient if I need help in adjusting to a new vehicle.

The app is easy to use and there are lots of cars available nearby. I preferred when they had more fully electric cars. But it’s still much better and easier than owning a vehicle for me.

We were members for around 4 years before getting a car due to expanding family. Generally a great experience - convenient locations, good availability, and the best thing was always really helpful customer service from people and not bots - any issues were resolved quickly and in a friendly way.

Very responsive and friendly customer service. They go the extra mile by swapping vehicle bookings ahead of time for known issues, or by dealing effectively with issues arising from customers not returning cars on time. This evening, my annual licence check was confirmed within two minutes. Thank you!

Excellent car club with great range of vehicles including EVs in convenient location. Best part is the friendly and responsive customer service.

I was unable to load the cowheels app and had to make bookings via search engine. Cowheels support staff have been amazing from the beginning, phoning me real time and emailing me with updates. I am so impressed with the level of human support, as opposed to ai bleurgh. Cowheels has been a revelation and I cannot support them highly enough.

I was without a car for a few months and so used Co Wheels for short-medium round trips (20 - 70 miles) - and one long round trip of about 300 miles. What a brilliant service. It was so good, I toyed with the idea of using it full-time, but in the end got another car. The (hybrid MG) car was always where it was meant to be, it was in great condition, it drove beautifully and the cost was as predicted - no nasty add-ons. The website is excellent (as is the AI help). I took the monthly CDW option at £12:50 which was great - and customer services responded directly on a call to cancel it when I no longer need it - again excellent service. I'm keeping my account on the free plan in case I need it. Thanks Co Wheels.

I’ve used this service a handful of times over the past year and have always had a good experience. The booking system is easy to use, and the pricing is fair and transparent.

What really stands out is their customer service. On one occasion, the car I booked wasn’t where it was supposed to be. I called support, waited only a few minutes, and they quickly provided the correct location. I was very happy with how efficiently it was handled.

Responsive to my report of needing to repaint the road markings. Always answer the phone when needing urgent support. We love co-wheels!

I accidentally signed up for a recurring insurance service that I didn't need. Once I realised their customer support removed it quickly, with no fuss.
Overall, the set-up for co-wheels is quite complicated - don't leave it till the day you need a car - but once you're in it's very straightforward to get a car.

I’ve just signed up with Co-Wheels and my experience has been heartening so far. Left my sunglasses in a car I borrowed and when I realised, two days later, Co-Wheels answered my call v promptly, unlocked the vehicle for me so I could retrieve them. Fellow users are also clearly super nice because the car had been borrowed since and no-one had taken my sunglasses. Worth noting that I switched to Co-Wheels from Enterprise Car Club because every time I hire a car with Enterprise (been a member for about 8 years) they try to sting me for tyre damage… they have done it to my partner too so it’s clearly some hack they think will score them a few extra quid but all it does is piss off loyal customers.

I have never dealt with a nicer company? Like ever! Every single one of these guys are great. They are super polite, knowledgeable, and helpful. I've never called / emailed and not had my query dealt with straight away.

When you use a car club company obviously things can go wrong, eg breakdowns, accidents when you're somewhere remote - its a great reassurance to know that a well managed and competent team is looking after you. Thanks again Co Wheels :)

Really enjoying using Co-wheels. Takes a little while to get used to how it all works but is making a big difference to our family.

Excellent simple way to hire a car. Car was great, almost brand new, and the car I booked was conveniently parked 10 mins away from my location to pickup. Used it for two separate weekend breaks away without any issue. Customer service also always available and excellent to help with any queries.

Remarkably quick and attentive every time.

Co-wheels turned out to be a great car share service for me to use when I had no other access to another vehicle.

Our experience began with some teething problems, collecting an electric car that had no charge whatsoever, which led to my infant daughter and I missing the beginning of a Nick Cope theatre performance that we booked the car for. This was unforgiveable as it completely ruined our morning, we missed the start of the show so the rest of it made no sense although we still loved seeing the performance, it was very embarrassing to be late and a little soul destroying. I also had to navigate using a fast charger having never used an electric vehicle before, I was charged three times in error by the fast charging post, however I was refunded for the fast charge by co wheels.

I had a few problems gaining access with the app and card and had to ring up to get help from the team to remotely lock and unlock the car, which was done fairly quickly however we had to wait in the rain to get through to the team on the phone.

Fast forward to another booking, I received a phone call to say the vehicle I had booked had not been returned! Thank goodness there was another one nearby (not fully charged again though!). Although I appreciate this was not the fault of co-wheels , I do hope that they do more to prevent people leaving vehicles with zero charge or not returning vehicles at all!

We booked another hybrid vehicle in another area for a bigger trip, which was much easier to deal with, although it was much smaller than the electric MG, it was fit for purpose. I was actually 10mins late returning this vehicle due to having to stop for my daughter and I to use the services. The team at co wheels were understanding and helpful when I notified them of the late arrival.

I began to really enjoy using the car share and appreciate the service. Every human that I spoke with was kind, patient and efficient. I once made an accidental booking somehow and didn't receive any notification about it the day before so was charged for an accidental booking, but the team helped me out as it was an obvious mistake. It would be helpful for co-wheels to send out a reminder email and text about a booking the day or few days before.

I will definitely use the car share service again in the future if I need to.

***I was once sent an email to ask if I had removed some random part from the vehicle! This actually made me quite sick with worry as I felt like I had been framed for a crime of some sort 🙃 I understand that they have a policy but it was such a random thing that they asked had I removed, I'm a small woman with a toddler and I did all the necessary checks that I needed to do before and after use. I advise that you video your collection and drop off checks and send to co-wheels if you're a worrier like me 😆

Terrible customer service, no apologising for supplying us with a sub-standard car, that wasn't fit for purpose over the Christmas period. Turned what is normally a easy trip into a cold, nightmare - having to make frequent stops to try and charge up the car for a 50 mile journey which ended up taking nearly 5 hours! They still have not fully refunded me, and have not apologised. I would avoid using this company at all costs.

I have used Co Wheels for 4-5 years. There can be issues with the cars, but that is to be expected given the large network of them in my city. What makes Co Wheels great is that you can quickly navigate or solve any issues you come up against by talking to their extremely helpful staff. Their out of office hours service is extremely welcome.

Having to contact co wheel to have a license check,the service was very good and dealt with quick and Zoe was very helpful and very efficient .
Thanks.