Co Wheels Car Club Arvostelua 

The support staff for Co Wheels are an awesome bunch. They're quick to respond and helped me sort out issues with my account. Gives me a lot of confidence to stick with Co Wheels as my preferred car club. Shoutout to Bobbie-leigh, she was amazing!

I used Co-Wheels for around three months and the service was generally fine at first.

Then I received a PCN that I wanted to dispute. Instead of giving me the chance to challenge it, Co-Wheels charged me a £25 “admin fee” and then took the full PCN amount directly from my account. I only got one email about this (which went to junk), and when I called twice to get clarity, I got no proper explanation.

Overall, really poor customer service and no resolution offered. I won’t be using them again.

Left wallet in car, was able to ring at 7am on a Sunday morning and have them unlock it for me.

Generally, cars always in good condition, very handy.

Excellent customer service provided by Connor. Quick efficient friendly and helpful.

Nothing but praise for CW. After two years membership any problem sorted out by a helpful team . Good choice of new cars in my town. I'm a pensioner and the great bonus is there is no age limit. I would recommend these guys any day. D Harding

Best takeaway

Used Co Wheels over several years and it is a great service. Cars are in good condition and clean and customer support has always been really good and responds very quickly. Just had to have licence check and response was very fast.

My partner and I decided to give up our car and join CoWheels. Their customer service has been excellent — always polite, efficient, and friendly. We’ve been really pleased with the support they provide whenever we need it.

Great service
The support team are always friendly and quick to help

It’s really handy having these cars so near by. The customer service team are very helpful as well.

Got rejected without any notice of why, wouldn't trust them if you are a looking to create an account with them and travel with medium to short notice.

Being held liable for a missing charging cable even though I stated it wasn't in the boot of the vehicle!
Despite stating I plugged in the vehicle using my own personal charging cable the fleet team decided I should be held responsible regardless!
Now my account has been suspended till I pay £99 for a new cable and the ridiculous £25 admin scam fee on top!
Safe to say I won't be using "crap" wheels again after the way I've been treated!

I will also not be paying any fees as I refuse to accept liability for the missing charging cable!

Very fast customer service support I reached due to my account not being approved and within a day I was back on to being able to hire cars

I needed help updating details of my Driving Licence - the upload wasn't working.
I received a most courteous and helpful message enabling me to do so quickly and easily. Well done Bobbie

Spoke to Kyle today in regards to a breakdown matter and I cannot thank him enough for the impeccable service and help he provided, let alone how quick he got it done. He resolved further issues caused by the matter efficiently and effectively and it is greatly appreciated.

I had technical problems trying to register as a member.
No help from the company at all.
Chat line not working
Telephone staff were stressed and refused to deal with my problem.
Email to customer service - "we don't help with these issues."

If a company can't be bothered to assist someone becoming a customer I'll go elsewhere.
Cannot recommend this car club!

The patronising reply confirms my view that they are not customer focussed:
Of course,I understand the need for proper identification. I did use my mobile phone in a well lit location but the images were not accepted. I actually contacted Rebecca ( and others) about this but they did not want to engage with my problem.
Poor!!

Hi Rebecca,
you are right, I did not speak to you - there were numerous communications with you staff and I got that mixed up.
I think you misunderstand my discontent, though.
I don't doubt the fact that the images you received were not adequate. The problem is that I don't seem to get a focused image using your web connection. My camera, when used directly in the same location and light gives excellent, sharp pictures.
My issue is not that the application need proper proof of my documents - it is prefectly reasonable. It is that your company immediately disengaged when I had technical problem and fed me standard responses which did not help.

If you want to pick this up and try to help me you can contact me directly via the email address in my application.

Brilliant customer service. An agent named Zoe replied and helped with my request almost immediately. I’ve been very impressed by Co Wheels in every way.

Co Wheels offer a wide range of vehicles in convenient locations, at excellent prices. What's more, they're a not for profit, so invest their income in expanding the offering.
Each CO Wheels car takes 20 off the road on average, so a great way to cut congestion and improve parking too

As drivers in all kind of weather, we need quick answers. So far, so good.

Really good for short trips around town.

Beware though. I had a costly incident. I parked in a golf club car park at the edge of town and the telemetry box couldn't connect. Ended up with the AA coming to recover the car.

Had to get an expensive taxi to go pick up my daughter and carry heavy bags from where the car was recovered to.

The customer service wasn't good.

They aren't refunding my hire which is cheap of them and a crappy way to treat customers (who had been singing the companies praises to others)!

After the reply from you.
I'm afraid the review has to be edited. Your customer service is very poor.
I asked for a phone call with a manager to discuss your companies very poor system. It didn't happen.

I have been brushed off.

An opportunity for your company to learn where it could do better was my main focus and compensation for the trip. I didn't ask for more.

But you are rubbing salt in the wound here.

I have no access to a car at so I will reluctantly give you money still. But I will not be recommending your service.

Be wary folks. This is a company not to be trusted.

The customer service team has an incredibly complicated system in place. That didn't work for me. Nor did it work for the AA operative.

There was an opportunity for CoWheels to learn and improve. But they don't care.