Co Wheels Car Club Arvostelua 

Very unreliable and unpleasant customer service.

Picked up car with little petrol. Came to petrol station late at night, filled up with own card because the card supplied would not work (not recognised at pump, no attendant present). Function on pump that provides VAT receipts out of order. All this told to Co Wheels, with pictures to prove it. They refuse to reimburse me. Not good. Attitude is just "computer says no." Last time I try to help.

Really great service, I’ve only been a member for a few months and have zero complaints.The staff are amazing any trouble I’ve had they’ve always resolved. One helpful guy is Freddie, he’s always there on the phone to answer any questions I have or any issues.

Very poorly run. Co Wheels took a fine from my payment card for returning the car and parking it in the spot that I’d collected the car from! Unable to explain why apart from the council had issued a fine for that parking spot so they couldn’t change it - really disappointing to pass their error onto a long term customer - there are other car clubs that have reserved spaces for customers so recommend going elsewhere.

Not convenient for foreign drivers, there are several unavoidable process for paper work with unavoidable price, and it is not worth it to wait when it is needed in rush as well

the best custumer service easy to deal with and very helping

Customer service has been absolutely outstanding. All questions answered in detail and very helpfully. We are enormously grateful and it makes using Co-Wheels a great experience

Moved from traditional rental companies such as Hertz , enterprise to using cowheels in Glasgow and I cannot recommend it enough. They are a great service and have become a part of my daily life , their customer service is always excellent with prompt emails and phone calls being attended to in a minute or so . Cars are updated often and the mileage fee is competitive too. Definitely worth it.

Very helpful support concerning ensuring electric car fully charged prior to pick up.

Prompt and friendly service to reactivate membership. Great to see increasing fleet of electric cars for sharing

Customer Service has been great as I reopen my account with Co-Wheels. Originally joined in 2018 when we went car-free for a couple of years but then then cancelled when we bought our EV for frequent, long-distance trips. I've just re-joined as our circumstances have changed again and it was a really easy process. Customer service was prompt to reply and really helpful. Glad to see they are continuing to provide a great service!

I have been using Co Wheels for three years now and I love the service and I love not having a car. I'd highly recommend ditching your private car and switching to a car sharing service like Co Wheels.

Yesterday I broke down in one of the Co Wheels cars (my fault, not theirs) and the customer service was fantastic. Many thanks to Gareth and team for all of their speedy and compassionate help!

Really quick turnaround on getting my licence check done.

Great customer service. Sorted out a query very rapidly

Great company! Affordable car hire at the lowest rates possible!! Happy regular customer!! Thanks! A++

When my last car gave up the ghost last year I decided not to replace it. Most of the time I use my bike but sometimes a car is useful for a big shop or to go further afield. I have always been able to book one when I needed and never had any problems (except occasionally inconsiderate other drivers parking in the car club spot when I return it). I realised recently they even have vans which is going to be useful. Highly recommended.

Been using these several years now and yes they are amazing. Cars are well maintained, and if you have any issues, customer service are very responsive and helpful and really sort you out fast, a rarity in modern times!!!

So convenient. Plenty of cars available and cars are usually clean and in good condition.

I felt I got conned or I conned myself when joining. I had a promotional code, offering free membership with a monthly £5 subscription fee payable, via a door drop leaflet that had referencing to my local council authority. When presenting the promotional code, Co Wheels still took £25 joining fee.
Very difficult to get human correspondence from Co Wheels when I attempted to query this issue.

Great service ideal for those wanting to give up use of a personal vehicle. I’ve been a member for over a year and I have never had an issue with finding an available car near me. Customer service are quick to respond to any queries and are always friendly.