Close Brothers Arvostelua 

I have been extremely disappointed with my experience dealing with Close Brothers over a refund that is owed to me.

The issue originally arose due to an administrative error on Close Brothers’ side. I contacted them multiple times during the process and specifically provided the correct bank account details, asking for the refund to be paid into the correct account. Those details were given over the phone and, I was told, were recorded on the system.

Despite this, the refund was initially sent to the wrong account. This has now resulted in me having to repeatedly chase Close Brothers to get money back that should have been dealt with correctly in the first place.

I have called more than 10 times trying to get a straightforward update. On numerous occasions I have been unable to speak to my case handler, and I have also repeatedly requested to speak to a manager, only to be told that a manager isn’t available or that I cannot be transferred.

The complaint was eventually finalised and passed to the Cash Team, and I was told I should receive the refund within 3–5 working days. I have since been given multiple different dates and explanations. I was eventually told the Cash Team processed the payment on 17 September, meaning the 3–5 working day timeframe has now passed.

I am still waiting for the money.

What makes this particularly frustrating is that I am not asking for anything complicated. I simply want the refund that I am owed, paid into the correct account, and a clear explanation as to why it has taken so long.

The biggest issue throughout this experience has been the lack of communication and accountability. After more than 10 calls, I still haven’t been able to speak directly to the person handling my complaint or an appropriate manager. Instead, I have repeatedly had to call back myself and receive different information from different members of staff.

I understand that payments can sometimes take time to process, but when the delay has stemmed from an error on Close Brothers’ side and I have repeatedly provided the correct information, I would expect the matter to be dealt with promptly and transparently.

At this point, I am simply looking for the money to be paid and for someone senior to actually take ownership of the situation. A complaint should not be considered resolved when the customer is still waiting for the agreed refund.

Very friendly staff and very helpful got me sorted out in on time thanks again

Excellent as always I've had several motorcycle finance agreements with you, and never had a problem, thank you

Horrendous experience
2 months to organise a cancellation of a credit agreement
Lots of phone calls
And then a second time they have been just as bad

The Website is almost impossible to navigate. Trying to make an online motor finance payment was useless after hours of constantly trying to get my details approved it keeps rejecting the information they have sent to me !
Useless ! Would never use them for any finance based on this alone.

I purchased a car using Autolend for the money, total cost of the car £4990.00 I part exchanged my vehicle so cost of borrowing £4500.00 from Autolend (is now Zable ) I then went on Autolend web page to ensure al was OK and was horrified see all the calculations on the loan amount were incorrect the web page said I had borrowed £6500.00 which was incorrect, I then sent a communication to Autolend to say this was incorrect they then sent me a reply to say could I send them a copy of the invoice of which I did immediately and then got a reply saying we are cancelling the agreement and would like the car back because there were so discrepancies with the agreement that cant be undone, so a mess up in paper work meant they want the car back so a complete mess up by Autolend ( Zable ) nothing to do with me. I had just secured a job that meant the office I was to work in was 75 miles away from my home this the reason I wanted a more reliable vehicle, I now wanted to ensure the vehicle was up for the journey I replaced the clutch and flywheel which cost £1500.00 and replaced 2 tyres at a cost of £200.00 I explained this to Grace C at Autolend ( Zable ) office who the said can you send me the invoice for the clutch replacement so I did, many days later she said once we have the vehicle back we will send you the money for the clutch replacement so we will examine the vehicle to make sure I was telling the truth about the replacement I said your joking I wont release the vehicle until the money is my account because I will loose the the vehicle and have nothing show for it, these replacements were done by myself because I wanted peace of mind with the journey I was doing to work and back. All through this I have had open dialogue with Grace C who I have asked for a phone number for her or her immediate superior but she has not given any thing other than her email which takes days to return but still no money, I have explained to Grace C that the money she is holding is very important as I need a replacement vehicle for the one Autolend ( Zable ) have taken back.

I am very happy with you. Thank you

Very simple, quick and efficient.
Recommend without thinking.👍

The reply time is excellent plus if not techno savy they break it down for you
They excel in customer service pity more companies couldn’t offer the same level of customer service training

So far happy with the service of staff based in the UK of CLOSE BROTHERS INSURANCE but costumer service based in India and other countries that has strong accent was a waste of time and money. Contacted finance to simply change the direct debit the Indian gentleman on the other side was incomprehensible.

Car dealership chose Close Bros Motor Finance.
I’ve find them very hard to get through to CS. I eventually got through on a non 0333 number & the lady was very helpful.
I had already paid a chunk off my loan, with no one acknowledging, I emailed 3 times, no response whatsoever
I would not recommend this finance company

No: 1 scamming company in U.K
Asking me to pay 2 times in the month and also i was paying 330 a month and now they want me to pay 339 a month . i can not take the car to E.u or outside the U.K
and if the car is not 100% working they don't care. and if i want to return the car to them i must pay all in full . so for me is not a win win . 2 years i was paying for some thing that is market price 5k

My credit score isn't the best as im trying to build it up and this finance group was so helpful and fast I can't say a bad word I would recommend

I went to the car dealer to pick my car but the whole thing is I'm looking for electric car so the dealer told me that the car is chargeable, but not electrical so after taking the car home I've got to know that it's not electric car so I called the dealer and as him to change it for me the delay said is going to inform my finances that is close brother letter the dealer told me that he cannot do anything about it you can change it so I inform the cross Brothers they rather support the dealer meanwhile they supposed to support me because I'm in there customer but the left me because of I'm already signed a contract with them so what they need to take the money after that they don't care.

Everything went smooth as silk for me honestly didn’t have a good credit rating got the money I needed for my car told them I’d pay it quick within a year so I didn’t pay loads of interest and that’s what I did , customer service was good all in all the best credit experience I’ve had much better than any high street bank with their endless questions and hoops to jump through

The finance agreement itself ran without issues, but that is the minimum expected when a company is collecting payments. After settling the agreement in full, I was promised a clearance letter by the end of the day because I needed it for a vehicle part exchange. It never arrived, leaving me having to chase Close Brothers for paperwork after I'd already paid everything owed. A frustrating end to an otherwise uneventful agreement.

i would put 0 but can't!!!
DO NOT GO.WITH THIS COMPANY IF YOU WANT TO BE DRIVEN INSANE BY THE LACK OF PEOPLE SKILLS AND CUSTOMER SERVICE!!!!
COMMUNICATION IS 0!!!!!
treated like a nobody and you do not matter!!!!
still paying car insurance and i have'nt been able to drive ny car for over 3 months!!! instead of helping me they just made matters worse!!

Excellent service no problems throughout my contract very pleased would definitely take out a other if needed

Early days so far but,very please with the service. Thank you.🙂👍

It was very straight forward l am waiting to pick

my car up so hopefully all be good thankyou for all your help.