Close Brothers Arvostelua 

From the moment I asked for finance in the garage,instant decision,I never missed a payment and would recommend them to anyone looking for finance.

Very good customer service easy to deal with and very helpful

They were friendly with really helpful service. Hope to work with they’re services again if needed in the future.

Clean quick and easy.

We are extremely disappointed with the way Close Brothers Motor Finance has handled our complaint regarding a faulty MINI purchased under a Conditional Sale agreement.
We collected the vehicle on 14 May 2026. Just 13 days later, on 27 May, we reported that the air conditioning was not working properly. Anchor Cars agreed to investigate, and what followed was a long series of appointments, repair arrangements and inconvenience.
By June, a substantial AC repair was being discussed, with us being told that the work would take around 10 hours. By July, the issue was still ongoing, and we had to rearrange work and transport in order to get the vehicle back to the dealer. We even asked for a courtesy car because the repeated visits were affecting our work, but were told that none was available. At that point we made it clear that if the problems could not be permanently resolved, we wanted to discuss replacing the vehicle.
After the AC repair, another problem then appeared. On 11 September 2026, we reported an issue with the vehicle recognising both remote keys. The car would lock and unlock, but both remotes repeatedly had to be held close to the steering wheel before the car would recognise them for starting.
At that stage we had lost confidence in the vehicle and formally asked to reject it under the Consumer Rights Act.
Anchor Cars then told us that Close Brothers had to investigate first before the dealer could inspect the vehicle.
Close Brothers eventually acknowledged the complaint, but instead of dealing with what we consider to be a relatively well-documented vehicle-quality complaint promptly, we were told that they would “aim for an outcome by 8 November 2026.”
That is a serious concern for us.
The car was supplied in May and the first fault was reported almost immediately. Yet because of the length of the dealer repair process and now the finance company's complaint process, more and more of the crucial first six months of ownership is being consumed by delays.
This matters because the first six months under the Consumer Rights Act are important when establishing whether faults were present at the point of supply. We do not believe customers should be disadvantaged simply because a finance company takes weeks to investigate a complaint that was raised within that period.
Communication has also been frustrating.
A complaint handler emailed saying they had attempted to contact us. We tried to return the call twice. On the first occasion we were told that the complaint handler was busy. On the second occasion we were told that the handler was unavailable due to a personal emergency. We also requested that my husband be contacted because I am at work during normal office hours and may not be able to take calls.
We fully understand that staff can be unavailable and that complaints require investigation. Our issue is the overall lack of urgency and continuity.
Meanwhile:
- we still have an unresolved faulty-vehicle complaint;
- we are still making finance payments;
- we still need the vehicle because we have no alternative car;
- the vehicle has already been through repair attempts;
- and the clock continues to run while Close Brothers investigates.
We are not asking for an instant decision without investigation. We are asking for reasonable urgency, clear communication and a fair process.
For a regulated motor finance company dealing with a Consumer Rights Act complaint, we expected much better communication and faster progress.
The complaint is still ongoing. We will update this review once Close Brothers provides its final decision.
At present, our experience has been extremely disappointing, particularly because the delays are consuming the very period in which consumers have some of their strongest statutory protections.

Agent explained every step.Answered my questions.He was very efficient and friendly.

Been waiting for a refund for 3 weeks new keep ringing them and goin around in a circle getting
passed from one to the other wat a Joke!!! Feel like sayn keep the money but thn again il rather Give it to charity thn let thm keep it ..!!!

I had an issue with my car as it had a fault from the dealership so I made a complaint. Close brothers handled it well and I was satisfied with my outcome as they helped make sure the dealership didn’t charge me unfairly.

Close Brothers are totally incompetent. We have been emailing all of their email addresses they do not reply ! Their financial conduct is appalling! We have a BNW 640D that has the incorrect mileage from the dealer vs the genuine MOT mileage in addition the Car has now had catastrophic engine failure at 77,000 only 16,000 of those miles are ours and the Car had an extra 1,300 on the MOT and the vehicle. Close brothers have had over a dozen emails in a 9 week period to which they have not replied. We have been asked again this evening to provide evidence which we have sent 9 times previously. They are not interested in any customer service and just ignore any contravening of contract law and the illegitimacy of the agreement. If you value your sanity DO NOT USE THESE CROOKS!!

Hi I had a bad experience with the 1st case handler she didn't seem to no wat she's was doing. To gather evidence to build a case.to reject the vehicle.. The second case handler was very good and professional lessened to wat I was saying and lookt at all the evidence to build a case.

Appalling Service. Avoid at all costs.

Close brothers, have done exactly what they said they would when they said they would do it,
No complications, no bother
Would recommend

Shocking telephone service operative didn’t want to know

I purchased a car from this dealership which developed serious mechanical faults shortly afterwards and had to be returned to them. While they had possession of the vehicle, three parking penalties were issued. I provided the dealership with the PCNs and was told they had been paid, but two were not properly dealt with and I was ultimately forced to pay around £500 myself to avoid enforcement action.
I’ve contacted the dealership around five times requesting reimbursement and have received no satisfactory response. I’m now having to escalate the matter formally. Extremely disappointing experience and I would advise others to think carefully before purchasing from here

I have used Close Brothers for financing my last 4 motorcycles, and have always found the application process to be simple to deal with, their administration team easy to contact, and perhaps most importantly, they have really competitive loan rates. What more do you need?!

Absolutely hassle free transaction and execution of the car financing. Good communication throughout and at the end of the agreement with reminders.

Cant get through on phone. Call centre is based on south africa. Not good. Wouldnt recommend.

They were very helpful and understanding of my financial situation and the need to purchase a new vehicle. I am very pleased with the service that I received, quite professional.

I payed my finance off I need no further interested letter please