What can I say apart from the service we recieved was outstanding the guy called bret was so quick with everything and getting the car ready for our daughter she got a Vauxhall Adam 2019 as her other... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Paid off my balance... Had no confirmation and was told when I phoned up it was down to me to call and get confirmation.. Absolutely unacceptable.. If you pay off your balance then least you sh... Näytä lisää
Yritys on vastannut
Opened an Easy Access savings account - straightforward procedure. After making 3 deposits without issues i made a larger deposit 11.10.26. FIVE DAYS later no sign of it. Help line quotes ' some IT is... Näytä lisää
I have financed my last three cars with Close Brothers and I can not speak highly enough of the service I have received over the past few years. A very straight forward and quick process with applic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Close Brothers
Yrityksen kirjoittama
Close Brothers is a UK specialist banking group providing lending and deposit taking.
We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our Banking offering includes specialist and secured lending, and deposits for small businesses and individuals.
Commercial: Hire purchase; leasing and loans for capital assets; debt factoring; invoice discounting; asset-based lending; and other specialist financing for SMEs.
Retail: Used car, motorcycle and light commercial vehicle financing; insurance premium financing; and savings products for individuals and corporates.
Property: Development finance for residential properties; funding for commercial properties; refurbishment and bridging finance.
Yhteystiedot
10 Crown Place, EC2A 4FT, London, Yhdistynyt kuningaskunta
- GroupCommunications@closebrothers.com
- www.closebrothers.com
3,7
Keskitasoinen
7 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I can’t believe how easy the whole…
I can’t believe how easy the whole process was from talking to the car dealer every thing else was instigated by close brothers and I was guided through the process with ease 10/10
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Michael. We are delighted to hear that the process was easy and that you felt guided throughout the whole process. Thank you for taking the time to share your positive experience
This was my first transaction.
This was my first transaction.
For now I do not have any concerns.
I hope the welcome pack will arrive soon
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Felix. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Dangerous Car - No Support
My daughter purchased a Peugeot 5008 with finance arranged through Close Brothers from an independent garage who also acted as the finance broker. The car was collected on 25th July, the first fault with the car was reported on 26th July. The DPF addative pump does not function so the DPF is completely choked and the car exhaust smoking when driven with the car in danger of igniting. An independent garage has investigated the issues and provided a full report and quote for parts for an initial repair at over £1400 for the parts alone with no guarantee this will resolve the issue. These have been shared with Close Brothers and rejection of the car requested within the initial 30 day period. The garage is not answering any emails or calls despite assurances they will do all they can to help and Close Brothers are not helping, saying they cannot rewind the HP agreement without consent from the garage/ broker. According to Consumer Law this is not correct, my daughters contract is with Close Brothers, no one else, they have a legal obligation to rewind the policy and put my daughter in the Financial position she was in prior to this agreement by refunding the installment and deposit paid. It is then their responsibility to claw this back from the other parties involved. My daughter is a working nurse for the NHS and a mother of 3 small children who now has no vehicle to get to work or transport her children and is being ignored by all parties concerned. Absolutely shocking and disgusting behaviour, the car is dangerous and cannot be driven and until this is resolved my daughter cannot purchase an alternative vehicle so faces a choice to risk her life and that of her three children or not work. CLOSE BROTHERS YOU SHOULD BE ASHAMED OF YOURSELF
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Angela. We are very sorry to hear about the difficulties your daughter has faced following the purchase of her vehicle and apologise how distressing and inconvenient this situation must be. We understand your concerns regarding the condition of the vehicle, the reported safety issues, and the impact this has had on your daughter's ability to travel. We also understand the frustration caused by the delays and the lack of communication you have experienced while trying to resolve this matter. Please contact us on 0333 321 6060 or email us customer.enquiries@closebrothers.com. Thank you for taking the time to share your feedback.
Fabulous all round
From start to finish complete satisfaction
Kept
Me informed at all times
The total process and application was very easy and quick
Thank you CLOSE BROTHERS & ASSOCIATES
love the car and the repayment agreement
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Zakaria. We're so happy to hear about your complete satisfaction with our process and communication. We're glad you love your car and the repayment agreement. Thank you for your kind words.
Hi I bought a motorbike from companies…
Hi I bought a motorbike from companies they went bust and close brother finance stepped up and sorted it out for me I'm very happy with their response would use them again.thanks
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi customer6. We're pleased we could help resolve the issue and get everything sorted for you. We appreciate your kind words and look forward to assisting you again in the future. Thank you for your feedback.
So far so good
Only just got car but so far so good. Happy with deal as to whats been stated so far and welcome email was nice. So glad that this firm doesn't insist on having a Finance Agreement being signed on 'Doc-u-Sign' esignature on-line as I'm not that technically savvy. Glad things are being posted to me so I have what I need on paper, So far, I'm a happy bunny.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Mark. We are so pleased to hear about your positive experience and that you are happy with your new car! We understand that not everyone is comfortable with digital signatures, and we are glad our traditional approach to paperwork met your needs. Thank you for your kind words, we truly appreciate your feedback.
Absolutely amazing service
Absolutely amazing service from start to finish. Very professional and the finance was set up very quickly with a very low interest rate. I have paid my finance off early and I have got a payment back as I payed it off the same time a direct debit went out and it came back to me in the time frame they had set.
Thank you.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Melanie. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
I'm very very disappointed with close…
I'm very very disappointed with close brothers company. I got sold a complete and utter jolopy of a car. It was completely undrivable and sat nearly a whole year on my property doing sweet F.A ! It cost £3000 to buy and I have lost approximately £1500 and absolutely nothing to show for it ! DON'T HAVE ANYTHING TO DO WITH CLOSE BROTHERS !!
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Andy. We are very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the financial loss and the length of time the vehicle remained unusable. We take customer concerns seriously and would like the opportunity to understand what happened. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for taking the time to share your feedback.
4 star only for no way to pay in app
4 star only for no way to pay in app, but everthing else was very good, nice contact in call with close brothers person and good co operative.. thanks
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Sebastian. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Excellent company which I have used a…
Excellent company which I have used a couple of times before. Very professional, helpful and quick service...would recommend this company to others.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Delyth. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Part 3 - Don't go near them
Part 3: we have just had an email from our case Manager stating if we do not respond she will close our case. We have been continually emailing for a resolution and she has not bothered to respond. We now have to pay out of our own pocket to transport the car back to the garage with no assistance from close brothers and still paying for a car that wassold faulty and now doesn't start. I want someone at Close brothers to contact us to tell us the complaints procedure as we have asked several times and she has ignored our emails. Terrible company and just want your money.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Teresa. We're very sorry to hear about your experience and understand how frustrating and stressful this situation must be. We appreciate that you've been trying to contact your Case Manager and are concerned by your comments that your emails have gone unanswered. We also understand your frustration at having to arrange and pay for the vehicle's transportation yourself while awaiting a resolution. We would like the opportunity to look into this matter further. This is not the level of service we aim to provide. Please contact us on 0333 321 6060 or email us customer.enquiries@closebrothers.com. We sincerely apologise for the distress and inconvenience this situation has caused. Thank you for your feedback.
Supper slow with handling complaints
Supper slow with handling complaints, the complaint handler didn't even bother to read ur emails. Thulebona Thusi, im going through trading standards now , dont bother with this company
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Maryam. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.
Very good company to deal with very …
Very good company to deal with very helpful fast approval and easy process highly recommended
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Daniel. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
I have used this finance company a few…
I have used this finance company a few times now and its always been quick and so professional
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Sharon. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Vastaus yritykseltä Close Brothers
Hello Stephen. Thank you for leaving a review. We're glad to hear you had a good experience with us.
The option to pay off early
The option to pay off early, saving me £2K+ over the term of the agreement, is excellent. No hassles and would not hesitate to use Close Brothers again.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Philip. We're so pleased to hear that our early payment option was beneficial and that you had a hassle-free experience with us. Thank you for your kind words.
Just want to say thank you to all of…
Just want to say thank you to all of you … what a great team you are ..quick and easy application very professional is what you do .. definitely use them again . Had my car within 3 days ..
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Jennifer. We're so pleased to hear that your application was quick and easy, and that you received your car without any delay. We truly appreciate your kind words and look forward to assisting you again in the future. Thank you for your wonderful feedback!
Ayannah was well spoken and he had…
Ayannah was well spoken and he had patience and time for me to express my feelings and opinions
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hi Andy. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Vastaus yritykseltä Close Brothers
Hi John. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Thank you for helping out financing my…
Thank you for helping out financing my car
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Close Brothers
Hello Richard. We are so glad we could assist you with your car financing. We appreciate your kind words and enjoy your new car!
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