Hi my husband bought me my birthstone bracelet in may this year for my birthday noticed the colour isn't the same as my .other clogau bracelets really disappointed has its only 4months old have used... Näytä lisää
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I have a few items, have always loved Clogau however, a number of items have just broken for no apparent reason a couple of charms and now a bracelet. I’m so disappointed as I look after my jewellery... Näytä lisää
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Customer experience was amazing. I needed to return an item and the staff were extremely responsive. I walked out a happy customer once again 👏
Do not buy from this supplier. The quality is poor and looks like market stall crap at extortionate prices. So dissspointed. They use false advertising images that don't represent the actual quality o... Näytä lisää
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Erilaisten ulkoisten lähteiden tuottama tieto
Clogau is a second generation family business based in Wales. For over 25 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold - the Gold of Royalty for over 100 years. Clogau jewellery is seen as an heirloom with both a personal and cultural meaning and a permanent tie to Wales – something valuable to pass down the generations. It is our heritage that defines what we are, and provides the cornerstone for our future – a future that will hopefully be as successful as our story has been to date.
Yhteystiedot
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Yhdistynyt kuningaskunta
- 0845 606 88 77
- enquiries@clogau.co.uk
- www.clogau.co.uk
3,2
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
Purchased a bracelet on line from the outlet store. Received within 2 days but didn’t come with the pouch pull string bag. When I contacted them, apologised & was despatched next day free of charge
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you for the lovely feedback and for flagging the missing pouch, we're very sorry again for the packing slip-up. We’re really glad your bracelet arrived quickly too and that the pouch reached you the next day free of charge. If there’s anything else we can help with, please do let us know!
Clogau should make it clear where a lot of their jewellery is made if not Wales
Over the years I've bought a number of pieces of jewellery from Clogau. Thinking that I was supporting Welsh Crafts Folk at the same time. The latest advert for them (voiced by actor Luke Evans I think) emphasises sustainability with a scenic backdrop of the green hills. Nothing wrong with this. But then Google tells me that a lot of their jewellery is made abroad. So it seems that 'sustainability' doesn't seem to include sustaining more jobs for the locals.
Very disappointing and I've asked them where abroad as this isn't in their information.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Good afternoon,
Thank you for taking the time to leave a review we do appreciate all feedback, and take all comments on board.
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfil customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.
The change has meant that the costs to both customer and company have been reduced, and customers now receive their jewellery with 2-3 working days, instead of several weeks. It has also meant that we can keep up with the demand for Clogau jewellery on the high street and, increasingly, internationally.
The majority of Clogau jewellery is made up of multiple components due to the addition of Welsh gold (usually in the rose gold detailing), thus complicating the manufacturing process. A team of dedicated employees are responsible for creating jewellery of the utmost beauty and quality.
We hope this has answered your query and thank again for taking the time to contact us, if we can be of any further assistance please do not hesitate to get in touch with our Business Support team on 03456068877.
Kind regards,
Clogau Gold
Clogau repaired my 25 year old locket…
Clogau repaired my 25 year old locket perfectly. Fantastic, quick and professional service. I am grateful they looked after my precious jewellery so well and trusted them.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your wonderful 5-star review. We’re delighted to hear that your locket has been restored so perfectly after 25 years, and that our team were able to provide a quick and professional service you could trust. It means a great deal to us to know we could take care of such a precious piece for you.
We truly appreciate your kind words and look forward to looking after you and your jewellery again in the future.
The test of great customer service is…
The test of great customer service is when issues occur and help is needed. Clogau have a great team and great procedures when problems occur. Can’t speak highly enough about the professional and understanding way that my requests were processed. Special thanks to Lydia for going the extra mile when sorting out returns for resizing and a refund for an order I needed to cancel. Brilliant 👍
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your kind words. We’re really pleased to hear that our team were able to support you and make the process straightforward. Lydia will be especially delighted to know her help made such a difference.
We truly appreciate you sharing your experience and if you need anything in the future, please do not hesitate to reach out.
Watch this company
The item was shoddy workmanship, should never split in 6 days!! Rubbish
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
We’re truly sorry to read your review and to hear how upset this experience has left you. This is certainly not the experience we want for our customers, and we completely understand how disappointing and distressing it must have been to lose your jewellery in this way.
Our usual process does require us to assess an item in order to provide a resolution, and we do appreciate how difficult this situation is for you.
We very much value you taking the time to share your feedback with us and we are so sorry again for the upset caused.
Very pleased with bracelet
Could you please pass on my delight to your management team as I received my paw print triple bracelet today. I didnt think it would come so quickly. It is absolutely stunning and I am very happy with how the engraving has come out. I love your collection and have earrings, rings and bracelets from Clogau. They are well made and look amazing. Thank you for bringing such a beautiful collection.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your paw print triple bracelet, and that it arrived sooner than expected. It’s fantastic to know that you love the engraving and that your growing Clogau collection brings you so much joy.
Your kind words have been shared with our whole team. We’re so grateful for your continued support and can’t wait to help you find more beautiful pieces to treasure.
Fabulous customer service
My partner bought me a Clogau bracelet a few years ago which unfortunately broke recently. I contacted customer services and they asked me to send it to them for repair. The bracelet was quickly repaired and sent back to me via special delivery. I was really impressed by the service received and would definitely buy from Clogau again.
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your kind words. We’re delighted to hear your bracelet is back with you and that you were happy with our repair process. It’s wonderful to know we’ve maintained your trust, and we look forward to welcoming you back to Clogau in the future.
Best Customer Service
My precious gift of a bracelet was unfortunately broken after just a few months. After just one email, no arguments and within a couple of days this was replaced by Clogau, their customer service is indeed second to none .
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your kind words. We're truly sorry your bracelet was damaged, but we're so pleased we could resolve this quickly for you.
At Clogau, we’re committed to taking care of our customers and their cherished pieces, and it means a lot to hear that you felt supported. We really appreciate you taking the time to share your experience.
I recently emailed Clogau to see if…
I recently emailed Clogau to see if they could do anything with a ring I purchased in 2016 . It was purchased in memory of my beautiful sister so was more than just jewelry .
Lucas who took my email very promptly emailed me back and with no hesitation said to send it to them to see what could be done .
On Saturday I received it back and was so overwhelmed with the result . My beautiful keepsake was back to when I first purchased it .
I’d like to thank Lucas and all that were involved . It means the absolute world to me and I know that my sister will be smiling too . That’s the reason I only buy Clogau because the after care is outstanding . Thank you again Jenny x
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Hi Jenny,
Thank you so much for sharing such a lovely review. We’re truly honoured to have been able to restore something so meaningful to you, and we’re delighted to hear how much the result meant.
Your kind words about Lucas and the team mean the world to us, we’ll be sure to pass them on.
Wishing you continued comfort and connection through your beautiful keepsake.
With warmest wishes,
Clogau
Worst customer service ever.
I Bought a 18ct gold ring and took the option to have it engraved. When I received the ring it was missing the engraving. Contacted customer service who apologised and told me I had to send it back at my expense and they would have to charge me £15 as they claimed the checkout system did not charge me even though it was clearly on my invoice with the ring + engraving printed on the invoice . I sent my invoice to Christian in customer service to prove this who was absolutely useless giving me the same generic replies. I gave up in the end. If you have any problems with your Clogau order forget any kind of customer service its absolutely terrible. Will never buy from this company again.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you for taking the time to share your feedback, and we’re sincerely sorry for the disappointment caused with your recent order.
We fully acknowledge there was an issue during checkout that affected the engraving charge, and while this was unintentional, we completely understand how frustrating it must have been to receive your ring without the engraving you requested.
We appreciate you bringing this to our attention and we are working to identify what went wrong to cause the engraving to be removed from your order. We can of course, correct the engraving for you, unfortunately we do not offer a pre-paid postal return service, however we can reimburse you for the return postage costs as it’s very important to us to make things right.
We’re sorry if our earlier communication fell short of the service you expected. That’s certainly not the experience we want any of our customers to have, and your comments have been shared with our team so we can learn and improve.
If you would still like us to complete the engraving as originally intended, please return this to the following address and include a covering note with all of your details. Don't forget to keep hold of your receipt for posting this back.
Clogau Gold of Wales Ltd
Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, LL18 5TX.
We do hope you will allow us the opportunity to rectify this for you and once again, we thank you for bringing this to our attention.
Kind regards,
Clogau
Nice but pricey
I purchased a sterling silver and rose gold signet ring from a Clogau store I am very happy with my purchase and like the bimetallic combination and nicely designed dragon. One criticism I have is the overall price of the item relative to its precious metal content. I did however really like the design of the ring so decided I would get it anyway. The store experience is very good and there was plenty of different sizes in stock to try on.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your review and for choosing one of our sterling silver and rose gold signet rings, we’re delighted to hear you’re enjoying the design and particularly the detailed dragon motif.
We truly appreciate your honest feedback regarding pricing. At Clogau we focus on quality and craftsmanship, with the addition of our rare Welsh gold in every piece. Our pieces are crafted, not only from precious metals, but are uniquely designed to reflect our Welsh heritage.
It’s also wonderful to hear you had a positive in-store experience and found the right size with ease. Thank you again for your support and thoughtful comments.
Excellent customer service
Contacted clogau with a couple of issued. I messaged and received an answer in a totally acceptable time limit and have been so pleased with the customer service I have received from day one. Well done Thomas at clogau.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your lovely review! We're delighted to hear that you've been pleased with the service you've received, and we’ll be sure to pass on your kind words to Thomas, he’ll be thrilled to know he made a difference.
We really appreciate you taking the time to share your experience and for choosing Clogau. If there's ever anything else we can help with, we're always here to help.
Clogau Gold beautifully crafted, easy to order
Ordering easy.
Communication excellent.
Staff polite and helpful.
Delivery as stated.
Clogau Gold - every piece beautifully crafted. Legacy pieces, every one.
Thank you.
5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your kind words. We're truly honoured to be part of your jewellery story and thrilled that each piece has become a cherished legacy. Your support means the world to us.
Please do not hesitate to reach out to us if we can be of any further assistance, we would be very happy to help.
Poor customer service and quality products
My husband ordered two items from this company for me as a surprise. The bracelet arrived and it is very cheap looking and not worth the money. The second item was a personalised keyring. The item arrived and the name was wrong on the keyring. He contacted customer service to be told, even though it’s their error, they could not send a replacement until the original one was returned. He sent a photo and asked for the replacement with the correct name to be sent out and they refused until the wrong was returned. Terrible customer service. Avoid this company as the jewellery does not look like the images and the quality is not what it should be.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Absolutely useless company with poor…
Absolutely useless company with poor quality jewellery. I have owned numerous bracelets, necklaces and rings from them but I have had 3 rings break despite minimal use. They never offer a refund and as they are out of warranty I have to fix at my own cost despite the obvious design flaws. Interestingly I seem to not be the only one having these issues. Avoid at all costs and spend your money elsewhere!
Edit. They seem to send these replies about how sorry they are yet don’t seem to do anything about it.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Firstly, may we thank you for taking the time to write to us. We appreciate all customer feedback, whether positive or negative, and take these comments aboard to improve wherever possible. We would like to send you our sincere apologies for the recent experience with your Clogau order, directly with Clogau Head Office. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. At this moment in time, we have investigated your Complaint and send our sincerest apologies. Our standard procedure for our repair service would be to have the item assessed by our specialist repair team. Our repair team confirmed that a repair would be possible on this piece following the assessment. However, this quote was declined and the ring was returned back to you as requested. We again sincerely apologise for any disappointment we may have caused. If you wish to discuss this further, please call our customer service team on 03456068877, or via email at sales@clogau.co.uk.
More disappointment and more lies
It has now been 9 weeks since we placed our order, and there is still no sign of our rings. Despite repeated assurances from your sales team that our order would arrive by the end of the week, and promises that it would be closely monitored with regular updates, none of this has happened.
Frankly, it feels as though these promises were simply lies to keep us quiet. We have received no meaningful updates, and it is clear that your team cannot be trusted to keep their word. We are extremely disappointed and disgusted by this level of dishonesty and poor customer service.
We expected far better, especially given the importance of this purchase. This experience has left us feeling let down and frustrated.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Good morning,
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau order, directly with Clogau Head Office. All our weddings bands are made to order, as we do not hold stock of them. The time-frame for any piece that is made to order is 6-8 weeks to be made. If you order has fallen outside of this time frame, we are extremely sorry for this and we would urge you to contact us either by email at sales@clogau.co.uk or call our business support team on 0345 606 8877 and we will be more than happy to assist you further.
Please accept our sincere apologies again for any disappointment caused by this and please do not hesitate to get in touch.
Great Customer Service
I contacted Clogau Gold about a repair to my necklace and I received great service and help. The members of the team I dealt with were so friendly and helpful. Couldn’t be happier with the service.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you so much for your lovely review! We are always delighted to hear when our customers are happy with our service, and we are so pleased to hear that our team went above and beyond in repairing your Clogau piece.
If we can assist you further in any way, please do not hesitate to get in touch.
Don't keep up with the times.
I've bought a lot of staff from this Company, online. I've had no issues until my last purchase. With the issues we all now seem to be having with Delivery Companies, I generally order well in advance so that when the damn things get dumped on doorsteps and get stolen, or "go missing" in transit - I've got time to rectify or go for an alternative pressie. Unfortunately Clogau are firmly entrenched in their own world and insist that items must be registered within one month of purchase!! When I politely asked for a small extension to this period so my wife wouldn't have our Anniversary spoilt by getting an email about the warranty before she got the gift if I registered at within a month, the response was brusque and politely unpolite, although they did eventually concede but insisted I email then to get them to back-date the warranty two weeks once she registered it. WAY to much hassle for something they could easily handle through the registration screen anyway!! Sadly, although the items are wonderful - the attitude deters from future purchases.
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau order, directly with Clogau Head Office. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible.
All of our items come with a standard 1 year warranty, however to register for our 2 year extended warranty you would need to register the item within 30 days of the purchase date. Unfortunately our system will not allow our customers to register the warranty outside of the 30 days period. However we are able to manually amend the purchase date for our customers and we can see that this has been done for yourself on this occasion.
Apologies once again, for the inconvenience caused with this and we thank you for bringing this to our attention.
Served by a young
Served by a young, brash girl in Cardiff store who had no customer service at all. She was rude and would quite happily have not offered a refund if it wasn’t for a superior jumping in. Very disappointed indeed.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clogau
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your disappointing experience at our Cardiff store.
This is not the standard of service we aim to provide, and we’re very sorry that you were made to feel this way. Your comments have been shared with the store management team and will be followed up with internally to ensure it is addressed appropriately.
We appreciate you bringing this to our attention, and if you would be open to discussing this further, we’d welcome the opportunity to better understand what happened. Please feel free to reach out to us at sales@clogau.co.uk with any further details.
Kind regards,
Clogau
Unfortunately Id avoid this supplier in…
Unfortunately Id avoid this supplier in the future.
Poor service in relation to my sons ring. The ring has broken twice and was a anniversary birthday present. Clogau wont repair or offer a refund. Very disappointed. Our next option is sell it for scrap gold. You dont expect a ring with normal use to break twice in a short time period just unsatisfactory quality for this product honestly id look elsewhere.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
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