Clayton Hotels Arvostelua 

Don’t bother buying a Groupon voucher for this hotel. I bought afternoon Prosecco and tea for the Cardiff hotel as a present for my best friend and her husband. It turns out there is no availability at all for any weekend this year! Groupon are refusing a refund. Disgusting and now a very embarrassing situation

Lovely hotel and lovely staff. They were more than happy to help with any requests. The room was lovely and spacious at the London wall hotel. Very convenient location only 2 minutes from Liverpool Street underground. It was a little on the expensive side for the single night but for the time it was the cheapest hotel I could find in the relevant area. The room was lovely and clean with plenty of extra amenities.

Be Careful as cleaning staff will steal your personal item during the day and front desk staff seems to know about it as he is covering their back.
Water pressure is very weak.

My husband and I stayed at Clayton hotel Dublin airport with our daughter on the way to America and the treatment we received was horrendous. Firstly the woman at reception was so ignorant to me because she tried to inform me our name wasn't there so we didn't book the room, I explained to her we had booked it over two months ago and when I took out my phone to get up the email it turned out she was spelling our last name wrong. She didn't even have the decency to apologise to us. My husband was disgusted at her treatment with me! Secondly myself and my husband decided to go for a walk over to the garage across the road with our daughter to get her milk and my husband went down ahead of us to wait at reception for us. As he was waiting at the double doors leading to the elevators with his white card in his hand clear to be seen the manager on duty that night walked over to him and asked him was he staying there, he said yes he was just waiting for his wife and daughter, he then asked my husband what room he was in which my husband told him, then he proceeded to pull the room card out of my husband's hand and inform him he was checking it. My husband was mortified as there was lots of people there when this happened. When I went to complain about what he did he told me that it was standard procedure because my husband was standing there. when I asked him did he pull the room card out of everyone that was standing there's hand, he couldn't reply to me other then say my husband looked suspicious to him which was pure and utter cr#p. He was simply waiting outside the door for us!!! This is disgusting behavior and we have stayed there everytime we have flown anywhere but I can tell you after that we will never stay there again. The manager was a very large man of foreign nationality and very ignorant to us and when I said I would be going over his head with my complaint he started laughing at me and said to who I am the manager !!!!

Rude staff... Not a safe place for children rough crowd hanging out around the reception door with bouncer's staff at night terrible food if you can get a seat, needs knocking down....

We stayed at the GLASGOW Clayton hotel 7-8 November, the hotel was superb & the staff were a credit to the hotel, slightly confusing trying to find the correct lift but easily negotiated.
Our stay was on a bed & breakfast basis the breakfast was plentiful & fresh so on our last night we decided to eat in the hotel unfortunately the food was very disappointing my wife had a salmon dish which was overcooked and the sauce served with my steak was very watery and insipid.
We would stay here again but unfortunately we would not be dining there.

We stayed at the Clayton Hotel Birmingham.
On arrival we were upgraded immediately to an executive room.
The staff were very pleasant and accommodating.
In the morning, we arrived late for breakfast, but the team made us feel very comfortable and we were not rushed at all.
Prashant was the most helpful and deserves special mention.
Would definitely stay again !!

Lovely hotel and friendly staff in a great location. Swimming pool is ideal for small kids. One issue I had though was that our room key card was deactivated before we had checked out. Check out time is 11am, which is a little early given the prices charged and the fact that check-in is not possible before 4pm (website says 3pm is possible, but our room wasn't ready until 3:45pm and there was a lot of other folks waiting around in the lobby). Coming back from a post-breakfast swim with the kids our room key card was deactivated by 11:05 so we had to go all the way back to reception to get it sorted. Means our enjoyable trip ended on a downer. Suggest guests are given a long grace period - say an hour.

We had a great experience dining at the Clayton Hotel Leopardstown. The food was tasty and the service was fast. Thanks to waitress Lea for making the experience enjoyable and especially for the advice on wine choice. I recommend this restaurant.

Just come back from the claytons hotel in Bristol and i cannot begin to say how amazing this hotel is. Its beautifully decorated in contemporary style. Spotlessly clean. Food absolutely gorgeous. Great location to harbour and centre. Beautiful building and on a quaint street. Our room which was an accessible room was really big. The staff went above and beyond, so attentive, caring and always asking if everything ok, nothing to much trouble. Best hotel by far. Thankyou 100% to all the staff you made our stay perfect

4 weeks to get a refund as staff had overbooked the room and charged card on numerous occasions.
Unhelpful and downright rude staff.
Female on Friday check in would rather argue I didn’t have a reservation than attempt to rectify the situation when presented with the booking reference. Then phoned down to reception and the same rude female hung up on me when I had complained about the room. Never had such dire service in my life at Leeds, certainly won’t be coming back anytime soon. Get a job you enjoy rather than taking it out on the customer asking basic questions! Seemed to get pleasure in being rude and talking down to other customers too

We stayed at Clayton Belfast for 2 nights. The hotel is not a four star. The phone was covered in dust and out of order. Shower/bath area had black mould and toilet seat was loose.
Pool area no chairs to rest. No cups for the water filter. The Steam room is not up to the regulations. Steam splashed out from the bottom and burned my feet, same had happened 2 others on the same.

I stayed here with a friend of mine a few nights ago at your burlington road hotel and we dealt with Christina who was very professional, curtious and polite, we where looking for a recommendation for somewhere to eat in the city see gave is three suggestions and direcrions to all of them food was amazing and it really made our night at the hotel couldnt thank her enough, we where lucky enough to deal with her upon check out and she remembered us asked how our stay was and did we enjoy our food, she is a real credit to your company , Thanks so much will be staying again for sure.

Beautiful hotel with a fantastic welcome from Karen @ Clayton Hotel Manchester. From stepping through the door as a hen party, no judgements just a great welcome and check in process. The hotel location was perfect and we didn't need to use taxis once! So close to the Gay village on Canal Street but also within easy walking distance of highstreet shops and loads of pubs and restaurants. The rooms were spotless and spacious, with a lovely big TV on the wall, plenty of storage and tea and coffee facilities. We had 4 rooms booked and all 10 guests said they would stay again if in Manchester. Thank you for looking after us and enhancing our visit.

Clayton hotel Galway.
This review is well overdue. Have stayed in the Clayton on numerous occasions, simply because it is the best hotel in Galway. From the moment upon arrival the staff are amongst the most friendly and helpful that I have experienced . I want to pay special compliments to Brian in reservations, Maila and Fiona in reception and Lorraine and joe in the breakfast room.
The customer service was above standard and any time if assistance was required even late at night, a member of staff was always willing to help.Rooms were extremely comfortable and spotless with great views. Food was top notch.
Would have no hesitation in recommending the Clayton in Galway.
Maura T.

We arrived 29/07/23 for 2 nights, parking was accessible especially for a city hotel, then we booked in n our room was ready it was fabulous and spotless with a beautiful view of the river Shannon.
Breakfast and dinners were excellent I want to say a special mention to Kyle in the bar such a gentleman and excellent in his role, and to Declan at reception you are a joy to be greeted by you on arrival, overall we ll be back again thank you all for everything 😊 Doreen

Very disappointed. Over all unclean Clayton Belfast. Bathroom had mold around bath and shower curtain had brown stains. One of the towels had old blood stain Pool was freezing and was not told till last day thermostat was broken Breakfast definitely not worth 20 pounds per guest

ROOM: I got the Room I requested - very quiet.

No Fridge in Room - very disappointed.

TV: poor signals.

Room unclean - Marks on carpets and walls (even though, a new Hotel).

FOOD:

One word - APPALLING!

Ordered Fish and Chip, mushy peas - £19 (approx).

Fish was uncooked, white, watery and cold. Chips were burnt and tasted like they had been reheated in a Microwave. Mushy peas, watery and tasteless.

I could not eat this meal - it was disgusting! Unfortunately, I had already paid for this meal. I should have asked for a refund, but didn't.

Very poor Service from Wating Staff - not interested no communication and very un-professional.

On check-out, I informed the Receptionist, she said she was going to pass on these comments to the Kitchen staff / Chef??

This is an accurate and truthful account of my experience at this Hotel.

I WOULD NEVER STAY HERE AGAIN AND WOULD NOT RECOMMEND.

I decided to stay here while out with friends in Leeds as a cheaper alternative to other hotels when out with the wife. Overall, I can say I have not had a bad experience, and I have been visiting this hotel in Leeds for over 6 years on and off. Car parks can be a bit hit-and-miss, but that's just down to people's ways of parking.

Nice meal , garbage service, packed tooth paste in check baggage, went to reception and asked for toothpaste and was told to use the paid for dispenser. Joke
Next time I’ll book I’m a proper hotel