Classic Parade Arvostelua 407

After leaving a negative (but factual) review last week on google I have since received a barrage of texts, calls and emails from The director (who's name I am not allowed to mention on this but you can find him all over the internet).
His messages stated that if I didn't take my review down he would write negative ones of me. I have screenshots of all of his messages, threatening to leave negative reviews about me and my business if I do not take them down (which he has since done).

The director (who's name I am not allowed to mention on this but you can find him all over the internet) is likely to follow up on this review with a response accusing me of sending abusive emails etc. I sent 3 emails to classic parade, all polite and to business standard. the first was my initial inquiry, the second was a follow up and the third simply said ‘FYI’.
After some investigation it appears that he has done this to many others who have been unlucky enough to use his business.
If you are unsure if I am telling the truth click on all the 1 star reviews for classic parade and read what he has been doing to people. Ask yourself are we all lying? Are his responses professional? Is this someone you would want to hand over money to?
And also take into consideration the following facts?

- can you find this firm listed on companies house? if not,do you really want to hand money over to a company that you cannot find on companies house?
- The garage shown on his website does not actually belong to classic parade but it’s a knightsbridge Garage holding local residents cars
- Classic Parade doesn’t have any assets hence it doesn’t own any cars……

Whatever you do, stay as far away from this as you can. I have been a target of negative reviews online ever since I posted my review and this is continuing month after month. they have done exactly the same to other people.

Classic Parade have tried to reply to this review to say they have no record of me (as they appear to have done with other people who have posted negative reviews), yet i have plenty of evidence of correspondence to demonstrate otherwise.

My Original Review:
Absolutely awful customer service.
My experience went as follows:
I spoke to someone originally and asked if they rented cars for a day rather than over the weekend. He proceeded to tell me that that is exactly what they specialise in, how I can rent a car for any 24 hour period and he ran through options for the date I had in mind.
This all sounded great and he then asked that I follow up with an email. I did so.
I received no response to that email so I followed up with a further email. Still no response.
A few days later I called again and spoke to a 2nd person. I explained the situation and was told that they don’t do day rentals only weekend, I again gave my date (April) and he said he found my email and would come back with options for me ‘within ten minutes’.
This never happened and I still didn’t receive any response.
I then called a third time, and spoke to the original person who again apologies, told me he couldn’t understand why they hadn’t received my email and waited on the telephone whilst I forwarded it for a second time. He confirmed that he has received it and that I would receive a response shortly with some options for my date. I asked that someone come back to me either way as if they couldn’t help I would need to look at other options.
I again received no response.
I finally called for the 4th time and spoke to the director again. he tried to blame his colleague who was apparently meant to get back to me. I asked that I be promised a response for the date I had given, I had wasted 2-3 weeks on the process already and just wanted to know if they could supply cars for my date in April or not. His response shocked me. Apparently he wasn’t even in the office as it’s a summer business so they don’t operate in the winter. Firstly, April isn’t winter. Secondly why on earth would you provide a quote through my American express concierge service and not to me directly. And mostly importantly why would you say you can help in the first place and string me along for weeks. Not the way you run a business.

Absolutely beautiful cars here at Classic Parade. I Recommend 10/10.

Great selection of cars and equally excellent service.

Andrew in sales (and whole team) took extremely good care of my father on his 60th. Nothing was too big or small. In my fathers words.. Best experience I have ever had. He travelled over 600 miles in pure bliss.

Brilliant service and courteous.. they went over and beyond..

Two words: great fun.

What a treasure, these guys are a pleasure to deal with. They have made the whole rental experience an absolute joy. My brother and I loaned a red Lamborghini Huracan for a three day weekend and what a joy it was. The Lamborghini was delivered to our office on Friday and then collected the coming Monday from our home Surrey. The process was very smooth and efficient all the way through. The Lamborghini Huracan is also an excellent choice at £950 per day. They also put into consideration my age when it came to the refundable security deposit which was reduced to £3000.00 from £5000.00.

Good guys.. Recommended..

Great trip to London, clean cars, warm and excellent customer welcome, thank you guys

Excellent service, nice people..

Fantastic trip to the base London arranged by Andy. Andy is a credit to your organisation. Very thorough and held attention to detail whilst dealing with our team from delivery to collection. Top product knowledge with tons of personality making the supercar tour day seamless and thoroughly enjoyable

Andrews a top guy - takes care of our family whenever in the UK.

Good company and recommended by our crew every time.

Thanks.

This company is tops! I hired a gorgeous Lamborghini Huracan in red for my wife to enjoy and she thoroughly fell in love with it! Everyone including the delivery drivers were spot on and it made a huge difference to how her momentous day turned out. I am already planning her next birthday. Perhaps we will be back for a Ferrari?? Our one and only complaint was not having it long enough.. They sadly had to pick it up..

Cheers Mattie

Solid company - Recommend.

Team who looked after our group were amazing ! Car was gorgeous and delivery / collection was spot on.

We more or less took over the the whole fleet for our sisters wedding. A fantastic day ensued due to the variety of stunning super cars. Andy so helpful and was in standby for the full 48 hours. Cars were stunning. lovely all round. Perfect and would definitely recommend xx

Happy with service - Go for it.

Very helpful from beginning they kept their office open late so to prepare the car for us. We initially had problems paying as our card did not work for technical reasons, but they figured out a way to work around it by taking a bank transfer. Very professional car rental with very good cars. My experience was excellent. Professional, efficient staff.

My friend and I went to Classic Parade in Jully to rent the AMG GTS Edition 1 forour retirements. The car and service was outstanding. We were fortunate to have two excellent drivers who delivered: They made the experience one to remember - we've hired several supercars over the years, and Classic Parade was in a class of its own.

Highly recommended & privately owned establishment who pride themselves on excellent customer service and a competitive service. the best part is the fact that we could return a Lamborghini at 5.00am on Saturday AT NO EXTRA CHARGE. The Lamborghini was tip top. in general I would highly recommend.