Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then... Näytä lisää
Yritys on vastannut
So impressed with this company. I just received our solid oak cot bed and it's absolutely beautiful. I am always eager to verify green claims that companies make so I reached out to customer service b... Näytä lisää
Yritys on vastannut
Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Yhteystiedot
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Yhdistynyt kuningaskunta
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Erinomainen
615 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Absolutely amazing customer service x
Absolutely amazing! And customer service 10 out of 10! Need some help as my son is autistic and had ripped he’s special blankets from 3-4 years ago and they help me straight away great customer service and now have sent out some fabric for my sons blanket to be repaired! Amazing x
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Lucy
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and your son enjoy the new fabric and we hope that this is just what he needed :)
Kind regards
Clair de Lune Customer Service Team
Placed an order for 4 items £4.95…
Placed an order for 4 items £4.95 delivery charge but somehow ordered 1 item in wrong colour , no choice online to exchange had to return and pay £6 postage
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Hayly,
Thank you for taking the time to leave us a review, all feedback is much appreciated. We are currently in the middle of looking into updating our returns policy and charges.
Kind regards
Clair de Lune Customer Service Team.
Speedy service for order mistake
There was one items missing from my recent order. When I emailed customer service about it, they got back to me within 13 minutes to say they had sent the missing item. Incredibly speedy!
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Megan,
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
They did not have my blankets in stock…
They did not have my blankets in stock so they gave me two other blankets that were a little more expensive for no more expense. Thank you and also thank you to Robyn.
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello LD,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Support When I Ordered the Wrong Size Mattress
I accidentally ordered the wrong size mattress (completely my fault), but Robyn from the customer service team was fantastic. She was friendly, responsive, and made it really easy to arrange the return for a refund. Great customer service and a great experience overall.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Theo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid this company!
Avoid this company! Ordered a Moses basket cover only to be sent the wrong item! Not only did they send me the wrong item but the cover had marks all over it too. I don’t want the hassle of sending it back as I’ve read other customers reviews who said they never receive their refunds. Will not be using this company again. Terrible!
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Stephanie,
Thank you for your feedback, and we're very sorry to hear about your experience. We would like to get this rectified for you, please could you contact us on customerservices@clair-de-lune.co.uk and we can arrange for the correct item to be sent out for you.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service and very…
Excellent customer service and very competitive prices .
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Quick response and very helpful with a…
Quick response and very helpful with a mix up in my order
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still missing
Hello, when will my Order WEB144934 be delivered?? Placed on 25th July and it said 1-3 working days for delivery, no one is answering my emails!! What's the status of my order please??
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello, thank you for providing your WEB order number. The pre-order item on your order for the 7th August is now complete and the dispatch team are currently working on your order and will have this shipped out shortly. You will receive an email with the tracking details on shortly.
Kind regards
Clair de Lune Customer Service Team
This is the worst company to deal with.
This is the worst company to deal with.
I have bought 2 items from them at different times. Both times the item came faulty, and by fault I mean broken. Wrong screws provided. And overall the customer service was horrendous. They respond when they feel like it and will try to draw out the time left on the return policy so they can avoid refunds.
Avoid avoid avoid.
I'm still waiting to return the item and get a refund. I sent them a request a week ago.
*UPDATE*
After sending another email telling them I was planning on escalating this issue they replied and provided a refund.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Mohammed,
Thank you for your feedback, and we're very sorry to hear about your experience. We can assure you that we do our best to get back to customers within 48 hours. A Full replacement stand was offered on the 28th July to replace the faulty stand, however this was rejected on the 28th July as another one was purchased. We then advised on the 30th that we had passed your refund request over to Tesco who would issue the refund as this is where your item was purchased from.
We hope that you received your refund from Tesco.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Excellent customer service after contacting them for a replacement part on one of their products
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Brilliant company that offers great…
Brilliant company that offers great customer service!
Would recommend their products!
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn has been fantastic
Robyn has been fantastic, sorted my problem out straight away
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hey Rachael!
Thank you so much for taking the time to leave us a lovely review, we'll make sure this feedback gets passed onto Robyn!
Kind regards
Clair de Lune Customer Service Team
Cotton Blankets
We bought blue cotton blankets which are very good quality and soft. The blankets arrived within 3 days and had really good communication. Highly recommend.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hey Thomas!
We're so pleased to hear you love your blankets! Thanks so much for leaving a review! :)
Kindest,
Clair de Lune Customer Services Team
Vastaus yritykseltä Clair de Lune
Hey Rachel!
Thanks for your feedback, that's great to hear! :)
Kindest
Clair de Lune Customer Services Team
Quick response to email and an…
Quick response to email and an acceptable resolution completed.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hey Janet,
Thanks so much for your lovely review!
Kindest
Clair de Lune Customer Services Team
Vastaus yritykseltä Clair de Lune
Hey Jillian,
Thanks so much for your lovely review - that means a lot :)
Kindest
Clair de Lune Customer Services Team
I couldn’t find the screws to my Moses…
I couldn’t find the screws to my Moses basket stand and when I contacted customer service they immediately sent me out a new pack! Really helpful and quick.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Ellie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very helpful team
Very helpful team, quick replies to emails whenever I needed to get in touch with them. My order was late but only due to an item I'd ordered.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello Kelsey,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I received my order on time
I received my order on time. I am satisfied with the packaging, shipment and the quality of the product.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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