City Wonders Arvostelua 

Our tour of the Colosseum, Roman Forum and Palatine Hill was sensational! Maria Louisa brought each destination to life. Her expert knowledge, enthusiasm and pictures of the areas and the gladiators gave the experience great depth. It was an experience of a lifetime!

We were told our expensive private tour would include the stops we wanted in Rome. The Guide was rude and unprofessional. This was a trip of a lifetime and we did not get into St Peter's Basilica. The guide also was late and left earlier than agreed upon time

Very unhappy with this company! Our visit to the Vatican & Sistine chapel was cancelled due to the Royal visit. I completely understand the reason to close it for security reasons but we only
booked a week before when the companies would have known about it but still took £60 per ticket , we had two = £120 we were not emailed or text to let us know it was cancelled but found out when we arrived! 5% refund has been offered =£6 for the two !! There was no guide anyway & the so called audio tour is an App that you have to download ( if you have a suitable phone ) which then drains all your battery & bears no relation to what you’re looking at 🤷‍♀️

We joined a morning tour with City Wonders and arrived on time at the meeting point, but the whole experience was a disaster.
The address they provided was wrong, and the guide was nowhere to be seen — standing in a dark corner before sunrise instead of being visible to guests. We called for help but no one answered, so in desperation we texted them while standing in the middle of a dark, busy crossing. Only after that did we get a reply, but by then it was too late to find the bus.
As first-time visitors, we tried our best to follow instructions, but there was no clear direction or timely support. Instead of taking responsibility, City Wonders blamed us and asked for €25 per person to rebook at a date that we already left Paris and refused to refund.
For a tour costing €250, this level of service is unacceptable. It wasted our time, travel cost, and ruined an entire day in Paris.
I strongly advise others to avoid City Wonders if you expect professional and reliable service.

Paid £308 for the Vatican tour and it was daylight robbery. DO NOT DO THIS YOUR. We literally did nothing for the first two hours. You can do it yourself for much cheaper and more enjoyable. Half our tour got very frustrated and left the group. I have contacted them and it has been radio silence.

We did the tour of the colosseum the next day. This was hang the price and much better. Do not do the tour if the Vatican. It’s a broken promise. The only thing we did was enter the museum, which you can do for a fraction of the cost.

Entreprise utilisée par Hellotickets en sous traitance à éviter absolument. Commande initiale d'une visite de la basilique St Pierre de Rome, des grottes vaticanes et de la coupole pour 2 adultes et 3 enfants. Prix 184 €. Le jour de la visite, le guide fait la visite de la basilique en anglais et s'en va. Pas de grottes vaticanes ni de coupole, pour laquelle nous devons reprendre des billets si nous souhaitons y aller. Le guide nous a dit que nous avions raison, qu'il était désolé mais qu'il ne pouvait rien faire pour nous, au revoir !

We booked a tour of the Roman Forum and Colosseum for two people and had a terrible experience. We called the company ten minutes before the tour to let them know we would be just three minutes late due to exceptional issue. The representative told us there was no guarantee the group would wait. We politely asked for the guide’s phone number so we could meet them along the way, but she refused. We then asked for our entry tickets (which we had already paid for) so we could enter on our own, and again she refused. She also wouldn’t allow a reschedule.

When we arrived, we searched everywhere and finally found a group of City Wonders guides. They handed us our tickets but still refused to contact the guide or help us locate the group. We spent almost two hours wandering around the Roman Forum before finally finding our guide—who, to our surprise, said he would have waited if someone had simply called him!

We paid around €150 just to run around looking for our tour guide. The complete lack of communication, flexibility, and basic customer service is shocking. Even free walking tours are better organized and more considerate toward their guests. Truly disappointing experience — do not book with this company.

Horrible experience. Didn't get to go. We went to the address provided on our booking and on the app and it led to the middle of nowhere. A local Uber driver confirmed the address as well. My little family of 5 was in the Uber just after 6 am. We couldn't find the meeting location. Messaged them with NO help. They had no compassion, did not wait, and refused to refund $726. The bus left at 7 am. I totally understand them needing to be prompt with so many other passengers, but this was not our fault. The address was incorrect. Their staff was very unhelpful and uncompassionate. That is a ridiculous amount of money wasted. We have used them before but never will again. To top it off, it was my teenagers birthday and this was his only request. TOTALLY let down.

We had a deeply frustrating experience with City Wonders that ruined a long-anticipated tour from Rome to Pompeii. Despite arriving early (6:42 AM) at Piazza del Popolo for our 7:15 AM tour, we were misdirected multiple times by disorganized staff. There were no signs, no clear instructions, and zero accountability.
After standing in three different lines—each one guided by City Wonders staff—we were finally told our bus had just left. We were initially placed in the wrong line, then pulled out and redirected again, only to end up in yet another incorrect queue. The staff member (a young woman from Naples with long blond hair) showed no empathy and was more focused on barking orders than offering help.

To be clear:
• We were there early.
• We followed their instructions.
• We have time-stamped photos, videos, and receipts.

Despite all of this, City Wonders refused a refund for a tour we technically showed up for—they simply failed to run it properly. We flew across 9 time zones for this experience. Their mismanagement cost us time, money, and a lifelong memory.
Do yourself a favor and book with a more reliable company. Even Viator, the middle man who we purchased through were of ZERO HELP. Terrible terrible experience we will remember forever.

We had a day tour to Pompeii, Positano and Amalfi last Thursday and our tour guide, Martina, and driver, Guilio, was nothing short of nice, helpful, knowledgeable and organised. We highly recommend City Wonders tour. Also, special shout to our tour guide in Pompeii, Enrico, it was the best tour we've ever had. Full of fun facts and humour. He was funny which made the tour more enjoyable under the scorching hot weather.

I had an amazing time today doing the Rome: Amalfi Coast & Positano Day Trip with Coastal Cruise experience. Marius was a great guide and truly contributed to the success of the experience. It is apparent he loves what he does and is very knowledgeable, sharing information about the sights we were seeing along the way. Additionally, managing a large group of people amongst the other tourist is far from easy but he did it gracefully and with a smile. He communicated clearly about what to expect, meeting points and time all while checking in with of us along the way. This made it possible to truly take in the experience and appreciate the beauty, making for a truly great time. I have been on many of these types of adventures/experiences and I have never had a guide so personable! Definitely recommend!

Vi havde booket en guidet tur til Pompeji og Sorento.
Det var den mest fantastiske oplevelse!
Vores guide Rob(erto) var sjov, finurlig og havde en meget stor viden om Rom og ikke mindst området vi besøgte på Amalfikysten.
Vores guide (Alessandro) i Pompeji var enormt vidende og havde en god kontakt til os gæster.
Det kan på det varmeste anbefales at booke denne tur - den var alle pengene værd!

Today i eenjoyed my first experience of the Louvre with Tour Guide Florence. The Tour de France was on in the City so the Louvre wasn't to crowded.

We were a group from 6 different speakers languages, but that was no problem because we were all given a ear piece so we could hear Florence and her clear instructions and knowledge of the Artists.

Florence was able to keep the information exciting and simple. I cannot fault any part of my experience and I held onto every word she said.

I don't know what the other guides are like but I recommend you ask for Florence and please enjoy your stay in Paris

Rude staff..Veronica is very rude she gets upset when u ask her a question i wont recommend ppl to book city wonders..go somewhere else.

Had the most amazing guided trip to Pompeii today. It is our first time in Italy and Alberto made the experience 10/10. His whitty, funny and charming attitude and personality really made the trip run so smoothly. I highly recommend and will definitely be using this service again ✨

Beware! I would caution others about City Wonders CinqueTerre& Pisa day tour. The guide we had enforced an unofficial 10 euro fee for transportation from the parking lot to the gates at Pisa. She claimed it was mandatory despite the tour information saying you can walk. I assume this is a way for the guide to pocket extra money. It's not a great experience.
Besides ripping off guests the tour guild provided zero knowledge or history of the areas. She spent most of her time in a restaurant and failed to check on her group, despite the crowds of people.
This was by far the worst experience while vacationing in Italy.
Maybe look into other tour companies that are more transparent about their costs.

The tour went well from the start. We got to Giverny before the big crowds arrived giving time to walk the gardens relatively peacefully. Plenty of time to see everything. Versailles was next on the trip. Hectic as usual, again plenty of time given. Coach was a relief to get out of the hot sun for the trip home. Special mention to our guide Bruna, She went above and beyond to help us get back to our hotel after a long, hot day. We were staying in the 8th Arondissment and Bruna helped us with the correct train lines. She is a gem.
David and Debbie

I had a terrible experience with City Wonders during my recent trip to France. I booked a half-day tour of the Louvre Museum with a scheduled entry time of 10:30 AM. I arrived at the designated meeting point at 10:11 AM, but no guide was in sight.

I immediately called customer service for help, and to my shock, the representative yelled at me and kept repeating I should "look for someone in a blue jacket." That was completely useless, especially since it was raining heavily, and everyone was wearing raincoats or holding umbrellas—many in blue. I asked for the guide’s phone number or WhatsApp, and they refused to provide it.

Because of this chaos, I missed the tour. When I requested to join a later time slot, they outright refused. They just blamed me for a so-called "no-show", which is completely unfair and dishonest.

I honestly believe this company sets up situations like this to cheat tourists out of their money. They make no real attempt to help, and then hide behind “policy” to avoid refunds or rebooking.

This is a scammy operation. Avoid at all costs. They should be investigated and held accountable.

Private Tour
Tower of London Fully Guided Private Tour. I am contacting you to inform you about the behavior of one of your guides toward tourists who are not part of his group. The incident occurred last Friday, June 27th, at approximately 1:50 PM at the Tower of London, as I have photos and videos of what happened.
I don't know if this is the image they want to portray with their tour, but this guide insulted me and made me look ridiculous for posing for a photo. He arrived, yelled, and immediately kicked me out, telling me to go to hell while his group laughed. Both my daughter and I understand English. My daughter wanted to answer him out of indignation and embarrassment, but we are more polite than the gentleman who represents you.
For this reason, I will provide several references online and, logically, I wouldn't even consider hiring his services for any of my future trips.

Had a tour to Monet Gardens and paid extra for the second half of the tour to Versailles. After calling City Eonders, the representative told us that since we missed the Garden we could catch the second part of the tour to Versailles at 330pm in front of Louis 14. So we got their at 3pm. At 330pm we called the representative back and a different woman was very rude and told us it was not possible to meet the tour be cause they were at Versailles at 155pm. We told her thrn why were we told 330pm and we paid out of pocket to Uber. She did not care about their lack of communication and was so rude. Basically City Wonders kept all our money and we had to pay extra for a ticket to Versailles. Horrible company and will never use them again. I will let family and friends know how they do business.