City Wonders Arvostelua 

322
•
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We had a great day on this bus and boat tour to Lake Como and Lake Lugano. The tour guide Alice was very good at her job and spoke English well and understandably, with humour. She explained the local... Näytä lisää

Saanut 4/5 tähteä

The guided visit of the Eiffel Tower was well organized, the meeting point was easy to find and we had an excellent guide. We were hoping to get a fairly quick access to the tower, but the waiting tim... Näytä lisää

Saanut 5/5 tähteä

We absolutely loved our tour guide, she was so funny and knowledgable. When she passed us off to our Beefeater, the amazing tour continued inside. It was so great to skip the line to the Crown Jewels,... Näytä lisää

Saanut 1/5 tähteä

SCAMMERS!!! Very disappointing experience in Paris Eiffel Tower Guided Tour. We arrived at the correct meeting point on time, met the guide in person and showed him our QR codes. He then told us th... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkanjärjestäjä
  2. ja myös
  3. Kiertomatkatoimisto
  4. Kulttuurimatkojen järjestäjä
  5. Matkatoimistot
  6. Turisti-info
  7. Turistinähtävyys

Yrityksen kirjoittama

Experience more of the destinations you love with a local expert on our City Wonders Tours. Skip lines, unlock closed doors & cross velvet ropes on top-rated tours of Italy, Paris, Miami, Cancun, London & more! City Wonders is the culmination of over 12 years of unparalleled experience offering tours at a selection of Europe's premier cities with major circuits like Rome, the Vatican, Venice, Barcelona, Naples, Milan, London, Paris, Miami and Cancun with many other popular destinations and venues. Since 2004, millions of people have chosen us as their trusted guide and travel companion to the places they visit on hundreds of thousands of tours. It was a very simple premise that sparked City Wonders. "Yes" to smaller groups, exclusive customer benefits, exceptional guides, and excellent customer service. "No" to over-crowded, generic tours with sub-standard guides and long waits in line. Our tours are the product of meticulous research, detailed planning, and a passion for providing the best travel experiences. When you go on a City Wonders tour, you benefit from a product that has been specifically tailored to offer an illuminating, unforgettable and stress-free journey into the past and present of some of Europe's greatest cities, monuments, museums and getaways. Join us!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

322 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 96 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(322)

139 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fantastic Vatican tour

Fantastic Vatican tour! Gio was an amazing guide – funny, knowledgeable, and really engaging from start to finish. She made the history come alive with plenty of interesting facts and a great sense of humour. We thoroughly enjoyed the tour and would highly recommend it to anyone visiting the Vatican. Thanks, Gio!

10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Louvre tour with Omar

We really enjoyed our tour of the Louvre with our guide Omar. He was very knowledgeable about the highlights of the museum and French history. We learned a lot while having an enjoyable time. I would recommend this tour.

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Not Worth It: Just a Ticket and a Clunky App

Paid 362.76 Euro for 3 tickets (~121 Euro/person) expecting more than we got. Read carefully before booking:

No live guide - the "audio guide" is a self-guided phone app, not a person or device.
App is clunky - navigation isn't intuitive, lots of back-and-forth to match entries to what you're looking at and incomplete.
No personal escort - we got our tickets and found the skip-the-line lane ourselves.
"Skip the line" ≠ no line - it's a shorter queue, not instant entry.

For what we got (timed tickets + fast-track lane + fiddly app), this felt overpriced vs. booking direct through the official Vatican site (€25/person) or a true guided tour elsewhere. The museum itself was incredible - just wish the app was better and the listing was clearer on what's actually included.

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
City Wonders-logo

Vastaus yritykseltä City Wonders

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear that the experience didn't meet your expectations.

Our listing specifies that this experience includes a self-guided digital audio guide rather than a live guide, and skip-the-line access refers to the dedicated priority entrance, which can still involve a short security queue during busy periods especially in summer.

We also appreciate your comments about the app's usability. Feedback like yours is valuable, and we'll share it with our audio guide provider as we continue working to improve the experience.

We're glad to hear you found the Vatican Museums incredible.

Regards,
The City Wonders Team

Saanut 4/5 tähteä

Tour quality

Exactness, comfort, warnings about toilets were advantages. But it is possible to give more information about places where we have been.

1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

We got lost meeting our group as place…

We got lost meeting our group as place of meeting was an obscure place which when asked, the locals had no idea, yet it was kiddie corner to the Hilton regency, which was well known. Had that been in directions provided we would have made it on time. Long story short, we were 5 minutes late, they didn’t wait and I lost 200 euros as they wouldn’t reschedule or return my money. This was for Paris trip to Versailles.

28. kesäkuuta 2026
Oma-aloitteinen arvostelu
City Wonders-logo

Vastaus yritykseltä City Wonders

Hello,

First and foremost, I would like to express how sorry I am to hear that you missed your tour.

However, we provide detailed directions to our tour meeting points including maps and GPS coordinates on the vouchers which you receive upon booking. In any case, I can assure you that all our meeting points are located in the center of Paris and are of easy access.

We offer support to our customers over the phone and our guides are well-identified at the meeting point wearing a blue jacket or a flag with the City Wonders logo for easy recognition.

We want to ensure you can enjoy our tour fully, and rescheduling would allow for a fresh start and a more positive experience. 

Regards,
the City Wonders Team

Saanut 1/5 tähteä

Left Stuffed

Our booking was changed to a different day and then cancelled. We are left hanging with all the emails and all the booking references that the world could ask for and the tour guide seriously could not give a flying monkeys.

As they cancelled the booking I don’t even have the joy of complaining on their website, so here I am whining on here.

25. kesäkuuta 2026
Oma-aloitteinen arvostelu
City Wonders-logo

Vastaus yritykseltä City Wonders

Hello,

Thank you for booking with City Wonders tour operator. We're sorry to hear that you had an issue with a tour.

If the tour was cancelled I'm not sure how you met the guide, but we would be happy to verify what happened if you reach out to us via email at info@citywonders.com with your reference and the name on the booking.

Feel free to reach out with more information. We are here to assist you.

Saanut 4/5 tähteä

We would have like that the guide…

We would have like that the guide spelled our language. There was some points of the tour that weren't completely clear and it would have been a moré grateful experience if the tour was in spanish. Also, on other tours we've done, the guides gave us some radios to listen through the crowds, so it also would be better if you included that. overall, it was a grate experience and we would come back.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We were not excited about having a tour…

We were not excited about having a tour guide when we booked. That all changed the second we met ours. Nicola (spelling?) was INCREDIBLE. 10/10. He knows his stuff, he was kind and patient and he has a great sense of humor. It is evident that he’s loves what he does! The sights on the tour are so much to take in, to the point of it being almost overwhelming. Nicola told us what we would be looking at and where to look for things. I hope all tour guides are as great as he is or people are just wasting their money. 😊

22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Paula was our excellent guide

Paula was our guide and she lead our tour too 3 locations in Italy her knowledge of the places visited was expansive and made for a great experience of a tour.
Much appreciated Paula!!!!

23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Churchill Tour

Our guide was knowledgeable and very professional. Her tour was extremely fact-filled and engaging.

21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Oskana was our guide and for 3 hours…

Oskana was our guide and for 3 hours she shared with our group of 10 her superb Vatican and Sistine chapel knowledge. So helpful and informative. Would highly recommend the tour but don’t go on a Wednesday as you can’t access St. Peter’s Basilica due to the Papal address.

17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Guide!!!

The whole experience was very enjoyable. There wasn't too much walking, so wasn't exhausting.
You get to see the guards changing from different points.
The best part was the guide. We got Catherine and she was funny, knowledgable and provided a fantastic experience. Would recommend!

17. kesäkuuta 2026
Oma-aloitteinen arvostelu

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